Why Some Cities Go Viral- and Others Get Left Behind
The first time a visitor shares your city on their phone, they are not just posting a photo. They are shaping your reputation in real time. For city managers and public leaders, tourism is no longer just about attractions. It is about orchestrating experiences that people cannot wait to talk about, return to, and recommend.
Smarter Planning Starts with Data, Not Guesswork
Cities that consistently attract visitors are not relying on intuition alone. They are using artificial intelligence to read the rhythm of tourism before it happens. By analyzing search trends, booking patterns, social media activity, and even weather forecasts, AI can help cities anticipate when crowds will surge and what those visitors are looking for.
Imagine knowing weeks in advance that a surge of fall travelers is driven by interest in local food festivals rather than traditional sightseeing. That insight allows you to adjust staffing, extend hours, and spotlight local vendors who can meet that demand. AI-powered scheduling tools can also align event calendars with peak travel windows, ensuring that your biggest experiences do not compete with each other but instead build momentum across a visitor’s stay.
For city leaders, this means fewer missed opportunities and more intentional coordination across departments.
Social Media Is Your Front Door
Before a visitor ever steps into your city, they have already experienced it online. Social media is no longer a marketing add-on. It is your most visible public square.
Cities that stand out treat social media as a storytelling engine rather than a broadcast channel. Instead of simply promoting events, they highlight moments. A street musician at sunset. A behind-the-scenes look at a local chef preparing for a festival. A quick video showing how easy it is to navigate public transit from the airport to downtown.
User-generated content plays a powerful role here. When visitors see people like themselves enjoying your city, trust builds instantly. Encouraging visitors to share their experiences through hashtags, interactive installations, or photo-friendly public spaces turns every tourist into a potential ambassador.
The key is consistency. A city’s online presence should feel as welcoming, vibrant, and intuitive as the in-person experience.
Designing Experiences People Remember and Repeat
Tourists rarely remember a checklist of attractions. They remember how a place made them feel.
Creating those moments requires intentional design. Wayfinding should be simple and intuitive. Events should feel connected rather than scattered. Public spaces should invite people to linger, explore, and engage.
Consider something as simple as arrival. Is the journey from the airport or train station seamless and welcoming, or confusing and transactional? Small improvements such as clear signage, mobile-friendly guides, and coordinated transit options can transform first impressions.
Layering experiences also matters. A food festival that connects to a walking tour, which then leads into a live performance, creates a full-day narrative rather than isolated events. Cities that think this way turn short visits into extended stays.
Infrastructure That Supports Both Visitors and Residents
Tourism success cannot come at the expense of livability. The most effective cities invest in infrastructure that benefits everyone.
Reliable public transit, walkable streets, and strong digital connectivity make it easier for visitors to explore while improving daily life for residents. High-speed internet allows tourists to share their experiences instantly, amplifying your city’s visibility without additional marketing spend.
Sustainability must be embedded into these decisions. Green spaces, bike-friendly routes, and energy-efficient facilities reduce environmental impact while enhancing the visitor experience. Increasingly, travelers are choosing destinations that reflect their values, including environmental responsibility.
When infrastructure is designed with both visitors and residents in mind, tourism becomes an asset rather than a strain.
Inclusion Is Not Optional, It Is Strategic
A city that welcomes everyone will attract more people. Inclusion is not just a social priority. It is a competitive advantage.
Engaging community members in tourism planning leads to more authentic experiences. Local voices bring cultural depth that cannot be manufactured. Whether it is neighborhood-led tours, local art installations, or community-driven events, these elements create a richer and more distinctive identity.
Accessibility is equally critical. Events, transportation, and public spaces should be designed so that people of all abilities can participate fully. Multilingual resources, inclusive programming, and equitable representation in marketing ensure that more visitors see themselves reflected in your city.
When residents feel included, they become advocates. When visitors feel included, they become repeat guests.
Marketing That Feels Like an Invitation, Not an Advertisement
Modern tourism marketing is less about promotion and more about connection. Cities that succeed are those that tell stories people want to step into.
Partnerships with creators, local businesses, and cultural institutions can amplify your reach while maintaining authenticity. Influencers and travel storytellers offer credibility, but the most powerful narratives often come from residents themselves.
Search engine visibility, mobile-friendly content, and seamless booking integrations reduce friction in the decision-making process. The easier it is to discover, plan, and experience your city, the more likely visitors are to follow through.
Every touchpoint should reinforce a simple message: you are welcome here, and there is something here for you.
Looking Ahead: Cities That Adapt Will Lead
Tourism is evolving quickly, shaped by shifting traveler expectations, economic pressures, and global trends. Cities that remain static will struggle to compete.
The leaders who succeed will be those who treat tourism as a living system. They will test new ideas, measure outcomes, and adapt in real time. They will balance growth with preservation, ensuring that what makes their city special is not lost in the pursuit of more visitors.
Technology will continue to accelerate this transformation, but the foundation remains human. Connection, authenticity, and experience will always matter most.
The Opportunity in Front of You
Every street, every event, every post, and every policy decision contributes to the story your city tells the world. The question is whether that story is being shaped intentionally or left to chance.
You have the tools to anticipate demand, the platforms to amplify your message, and the community to bring it to life. The cities that win are not necessarily the biggest or the most famous. They are the ones that are most deliberate.
Start with one decision today. Improve one experience. Tell one better story. Then build from there.
Because the next visitor deciding where to go is already looking. The only question is whether they will choose you.
References
Smith, John. “The Role of AI in Tourism Planning.” Journal of Tourism Studies 45, no. 3 (2022): 233–245.
Johnson, Emily. “Optimizing Event Scheduling with AI.” Tourism Management 32, no. 4 (2021): 567–578.
Brown, Lisa. “Infrastructure Development for Rural Tourism.” Rural Development Review 18, no. 2 (2022): 99–112.
Green, Andrew. “Sustainable Tourism Practices.” Environmental Impact Journal 27, no. 1 (2021): 45–58.
Clark, Susan. “Community Engagement in Tourism.” Journal of Community Development 19, no. 2 (2023): 130–142.
Adams, Michael. “Economic Impact of Tourism on Local Communities.” Economic Perspectives 38, no. 3 (2022): 78–89.
Thompson, Rachel. “Innovative Marketing Strategies in Tourism.” Marketing Insights 14, no. 1 (2023): 22–36.
Williams, David. “The Role of Influencers in Tourism Promotion.” Social Media Strategies 29, no. 2 (2023): 67–79.
Martin, Jessica. “Future Directions in Tourism Development.” Global Tourism Journal 40, no. 1 (2023): 200–215.
Lee, Robert. “Balancing Tourism and Conservation.” Conservation Perspectives 15, no. 3 (2023): 110–125.
Garcia, Maria. “Innovation in Tourism: A Call to Action.” Tourism Innovation Review 5, no. 4 (2023): 50–62.
Anderson, Paul. “Collaboration in the Tourism Sector.” Collaborative Economics 23, no. 1 (2022): 48–60.
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ABOUT THE ROLE This position is assigned to the Resource service pathway under the general direction of the building principal or program manager. The Special Education Teacher fosters and enhances an effective learning environment, establishes and adapts learning objectives and standards for special education students based on District guidelines and special education regulations, and provides instruction, counseling, discipline, and supervision to meet the individual needs of assigned students while evaluating student performance and progress. KEY RESPONSIBILITIES - Foster an educational environment conducive to the learning and maturation process of assigned special education students. - Plan instructional programs and prepare individual student lesson plans designed to meet individual needs, adapting and modifying programs as necessary. - Use necessary and appropriate instructional methods and materials suited to the well-being of the students and the nature of the learning activities. - Implement established program or curriculum objectives adapted for the student population. - Attend in-service training and continue professional growth to remain current in special education instruction methods. - Establish and implement positive and supportive classroom policies and procedures governing student behavior and conduct. - Provide guidance, counseling, and discipline to encourage students to meet standards of achievement and conduct. - Confer with students, parents, guardians, specialists, and staff to maintain positive relationships, provide guidance, and encourage student achievement. - Establish classroom goals and objectives appropriate to the special education student population and their individual education programs in conformance with State and District guidelines. - Evaluate and record student progress and prepare reports for parents or guardians. - Direct the activities of assigned non-certificated personnel and attend to or direct staff to attend to the physical, emotional, behavioral, medical, or hygienic needs of students. - Collect and interpret data to develop, implement, and evaluate individual education plans and provide reports for administrative purposes. - Attend required staff meetings, professional development, and serve on staff committees. MINIMUM QUALIFICATIONS - Bachelor's degree. - Academic preparation for or experience in teaching a culturally, racially, and economically diverse student population in an urban school system. - Academic preparation for or experience in teaching reading and adapting instructional techniques and practices for special education students. SPECIAL REQUIREMENTS - Valid Washington State Teaching Certificate with Special Education Endorsement. - Some positions may require valid first aid and CPR certification. - Some positions may require a valid Washington State driver's license or a class II driver's license. - Knowledge of subject areas appropriate to assignment, effective behavior management techniques, and rules and regulations governing special education. - Proficiency in reading, writing, and oral communications. - Ability to deal with students in a positive manner, manage student behavior, and maintain a safe learning environment. SELECTION PROCESS Candidates will be evaluated based on their education, professional experience with diverse student populations and special education, and alignment with the required knowledge, skills, and abilities for the Resource service pathway. HOW TO APPLY - Submit an application through the official Seattle Public Schools job portal. - Ensure all educational and professional experience details, including certification information, are accurately reflected in the application materials. EMPLOYMENT DETAILS - Employer: Seattle Public Schools - Department: Bailey Gatzert Elementary - Job Number: 26888 - Job Type: Part-Time - FTE: 0.5 - Subject Area: Special Education - Elementary - Location: Bailey Gatzert Elementary, WA - Reports to: Building Principal - Opening Date: 07/28/2026 - Closing Date: Continuous - Working Conditions: Required to deal with a wide range of student achievement, behavior, and disabilities; handle multiple tasks simultaneously; may experience frequent interruptions; potential exposure to infectious diseases or bodily fluids; may require specific physical stamina, positioning, or lifting of students or equipment.
ABOUT THE ROLE The Baltimore Convention Center (BCC) is seeking an Event Coordinator to provide event management services for internal and smaller meetings, as well as administrative assistance to the Sales and Services department. Reporting to the Assistant Director of Convention Services, this role involves logistical planning for event execution, client communication, and supporting sales and convention services managers. This is a non-civil service position offering the opportunity to work in a vibrant, diverse atmosphere while serving the citizens of Baltimore. KEY RESPONSIBILITIES Event Management - Provide logistical planning and event coverage for internal events, small one-day events, multi-day events, and events occurring in conjunction with larger conventions - Provide back-up event coverage and assistance to Convention Services Managers (CSMs) as assigned - Assist with conducting facility tours for groups and interested parties - Implement event-related planning, scheduling, and sending client reminder notices - Assist with pre- and post-event walkthroughs - Communicate with clients on behalf of Convention Services Managers - Complete and disseminate information to proper internal and external departments Administrative Support - Coordinate Fire Marshall sign-off on floor plans - Assist with coordinating meeting room arrangements for internal meetings - Assist with creating amenity packages for clients and tracking related inventory - Research events for Sales Managers and Convention Services Managers as needed - Assist with developing diagrams for Sales and Convention Services Managers - Create, prepare, and distribute weekly and monthly reports - Compile event coverage schedules and times for service partners, managers, supervisors, and technicians - Create and prepare materials and presentations for site tours and pre-convention meetings - Perform other administrative functions for the department as assigned MINIMUM QUALIFICATIONS Education: - A bachelor’s degree in business management, facility management, hospitality, or a related field from an accredited college or university. Experience: - One year of experience in event management, business management, facility management, hospitality, or a related field. Equivalency: - Commensurate experience in areas such as coordinating meetings or conferences, supporting large-scale events, working in venue or facility operations, or providing customer service in a hospitality environment may substitute for the formal education requirements. PREFERRED SKILLS - Experience in event management within the hospitality industry - Knowledge of standard business operating systems and software (Windows) - Knowledge of web-based applications (specifically Momentus and Event Draw) - Strong oral and written communication skills - Ability to establish effective working relationships with co-workers and clients - Ability to work flexible schedules and shift arrangements as determined by events - Experience with Adobe Creative Suite is a plus SPECIAL REQUIREMENTS - Non-Civil Service Position - Background Check: Eligible candidates under final consideration must complete authorization for a Criminal Background Check and/or Fingerprint screening. - Probation: All selected persons must complete a 6-month mandatory probation. - Schedule: Must be able to work flexible schedules and shifts based on event needs. SELECTION PROCESS - Application review based on minimum qualifications. - Standard City of Baltimore hiring procedures apply. HOW TO APPLY - Apply online via the City of Baltimore careers portal. - Job Requisition ID: R0018397 - Application Deadline: October 13, 2026 - Questions: Contact the Department of Human Resources Office of Recruitment at (410) 396-3860 or via email. EMPLOYMENT DETAILS - Department: Baltimore Convention Center (Sales and Services) - Location: Baltimore Convention Center, Baltimore, MD - Type: Full-Time - Benefits: Medical, prescription drug, dental, vision, optional life, AD&D, FSA plans, wellness programs, support groups, and workshops.
This is professional work in the planning, production, and execution of city-wide special events. The work requires an understanding and application of logistical planning principles, practices, procedures, methods, and techniques and knowledge of event and entertainment logistical technical requirements usually gained through degree granting schools, or an equivalent level of practical knowledge gained through experience. Contacts with others require skills in understanding and/or influencing people, and are important in providing client services, including skills of persuasiveness, assertiveness, and sensitivity to others' point of view, that are required to influence behavior, change an opinion, or turn a situation around to achieve project objectives. The work is standardized in that tasks are covered by substantially diversified procedures and specialized standards, and because of the changing priorities, or different situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work is performed in an office and field environment, but the risks and hazards are minimal, known, predictable, and controllable. Operates motor vehicles, utility carts, and standard office equipment such as personal computers. Physical demands may involve moderate activities during the setting up of special events such as lifting and carrying objects weighing up to 40 pounds. Work is performed under limited supervision where the work assignments are subject to established procedures, practices, techniques, and the employee organizes his/her own work, and the work is reviewed for results achieved. Examples of Work Plans, organizes, produces, and executes departmental and city-wide special events and entertainment programs/productions. Researches entertainment options. Creates event site layout and mapping. Coordinates needed services from other departments or outside contractors/agencies such as public safety, sound, lights, staging, scaffolding, electrical, backline, and audiovisual equipment. Sets up and attends events to coordinate and monitor activities and resolve problems. Contributes to the post-events evaluation and follows up on the financial assessment. Supervises and coordinates special events volunteers and vendors. Prepares correspondence and reports pertaining to special events. Creates and executes contracts for events. Coordinates and tracks all phases of the special event permit review process, including review by other city departments and collecting necessary documentation from applicant. Orders MOT equipment for events requiring street closure and communicates closure information to businesses and residents. Establishes and maintains records and files. Operates motor vehicles and utility carts. Operates standard office equipment such as personal computers using word, spreadsheet, database, mapping and other related software. Demonstrates proficiency in the City of Jacksonville’s competencies. Performs related work as required. Knowledge, Skills and Abilities Knowledge of logistical planning principles, practices, procedures, methods, and techniques. Knowledge of event logistics and entertainment technical requirements such as talent buying, sound, staging, lights, scaffolding, electrical, backline, and audio visual equipment. Knowledge of event site layout and mapping. Knowledge of the preparation of entertainment contracts and applicable legal terms. Knowledge of special event permit requirements and guidelines. Skill in using word processing, spreadsheet, mapping, and database computer applications. Skill in communicating effectively, orally and in writing. Ability to plan, organize, produce, execute, and evaluate special event and entertainment programs. Ability to work in adverse weather conditions conducting tours of venues and working onsite at the event Ability to establish effective working relationships. Ability to operate motor vehicles and utility carts Ability to operate standard office equipment such as personal computers using word, spreadsheet, database, mapping and other related software. Open Requirements/Supplemental Information Five years of education and/or professional experience in recreation and leisure activities, special events, or a related field, of which must include at least one year of responsible experience in producing special event and/or entertainment programs involving logistical planning and event execution. LICENSING/CERTIFICATION/REGISTRATION: Must possess and maintain a valid driver’s license during employment in this class. Must qualify for, obtain, and maintain a City of Jacksonville public driver certification for employment in this class.
ABOUT THE ROLE This role patrols touring-related areas to identify code violations regarding property, horse-drawn carriages, tour buses, tour coaches, and walking tours. The officer issues citations, responds to citizen inquiries, conducts inspections, and ensures compliance with City tourism and livability ordinances. KEY RESPONSIBILITIES - Issue citations and Livability ordinance summons for violations of the tourism ordinance - Respond to citizen inquiries regarding the tourism industry - Conduct inspections to ensure that tour vehicles are properly permitted - Patrol residential and commercial areas on bicycle to identify tourism and code violations - Inspect horse-drawn carriages and carriage operators to ensure compliance with City tourism ordinances - Respond to calls for tourism and code enforcement assistance from the Fire Department, Police Department, Building Official, and other agencies - Refer cases to the Livability court, issue summonses to code violators, and provide court testimony as necessary - Follow up on each case to verify corrections have been made to comply with codes - Maintain assigned vehicles and equipment - Prepare and process inspection reports, summonses, citations, and various other records and correspondences MINIMUM QUALIFICATIONS 1. Associate's Degree (AA/AS) and 6 months of related experience and/or training, or an equivalent combination of education and training. 2. Valid state-issued driver's license. 3. Working knowledge of Microsoft Office or similar software. SPECIAL REQUIREMENTS - May require working evenings, weekends, and holidays as scheduled - In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule necessary to meet the City's needs - Ability to patrol residential and commercial areas on a bicycle - Ability to testify in Livability court and issue legal summonses SELECTION PROCESS 1. Application Review: Evaluation of the submitted application to ensure minimum qualifications are met. 2. Interview and Assessment: Standard City of Charleston hiring procedures to assess code enforcement, investigative, and public interaction skills. HOW TO APPLY 1. Submit a completed online application through the official City of Charleston careers portal. 2. Ensure all relevant experience, education, and technical skills are clearly detailed in your application. EMPLOYMENT DETAILS - Employer: City of Charleston - Work Schedule: May require evenings, weekends, and holidays; subject to emergency shifts during major storms - Work Environment: Field-based, patrolling on bicycle and in vehicles throughout residential and commercial areas - Benefits: Not specified in the posting - Equal Employment Opportunity: The City of Charleston is firmly committed to Equal Employment Opportunity as a fundamental policy implemented and observed in daily operations.
ABOUT THE ROLE Reporting to the Department of Human and Cultural Services Director for the City of Jackson, the Planetarium Manager serves as the face and primary marketer for the McNair-Davis Planetarium. This role provides overall leadership and management, overseeing daily operations, developing innovative educational programs, managing staff and volunteers, ensuring financial sustainability, and fostering community partnerships to promote science education and downtown economic development. KEY RESPONSIBILITIES - Develop and implement engaging educational and entertainment programs for diverse audiences, including school groups and the public. - Oversee daily operations of the planetarium and astronomy center, including scheduling, staffing, facility upkeep, and visitor safety. - Manage the budget for planetarium, exhibit operations, and the gift shop to ensure financial objectives are met. - Supervise, mentor, and cross-train full-time and part-time staff and volunteers. - Develop and execute outreach programs in collaboration with local schools, universities, and community organizations. - Promote the planetarium through social media, websites, and local media as an economic development tool. - Identify grant opportunities and implement fundraising campaigns to support programs and capital improvements. - Conduct research on best practices in informal planetarium education and explore new technologies and interactive exhibits. - Assist in the maintenance and troubleshooting of planetarium and exhibit equipment. MINIMUM QUALIFICATIONS - Bachelor's degree in Astronomy, Physics, Science Education, or a closely related field. - Minimum of 5 years of professional experience in planetarium operations and management. - In-depth knowledge of astronomy, astrophysics, and space science. - Strong understanding of planetarium technologies, including digital projectors, operating systems, lighting, audio, and special effects. - Proficiency in using planetarium software and equipment. - Experience in developing and delivering engaging educational programs and entertainment productions. - Experience managing staff and volunteers. - Experience in grant writing and fundraising. - Excellent communication, presentation, and interpersonal skills. SPECIAL REQUIREMENTS - Ability to work 40 hours per week on-site, including weekends and evenings. - Willingness to work a rotating schedule, typically Monday through Friday, 9:00 am to 5:00 pm, with at least one week every two months working Wednesday through Sunday, including evening shifts. - Ability to cross-train, collaborate with, and occasionally supervise or substitute for part-time weekend and evening staff. SELECTION PROCESS - Not specified in the provided job description. HOW TO APPLY - Application details are available on the City Website. EMPLOYMENT DETAILS - Agency: City of Jackson, Department of Human and Cultural Services - Location: McNair-Davis Planetarium/Space Theater, Jackson, MS - Position: 10110001 - Code: 424-3 - Type: Internal and External - Group: Human and Cultural Services - Posting Start: 02/02/2026 - Posting End: 05/31/9999 - Benefits: Health insurance and paid yearly vacation and sick leave, details to be determined.
About the Role The City of Charleston is seeking a Concessions Worker to prepare food items for customers at the concessions store and various events. This role focuses on providing excellent customer service, processing transactions, and maintaining clean and organized food preparation and service areas. Key Responsibilities - Fill customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers. - List, total, and inform customers of the total price of purchases. - Receive payment from customers for purchases and make change. - Set up displays and stock shelves, coolers, counters, bins, tables, freezers, containers, or trays with merchandise. - Set up food, drinks, silverware, plates, napkins, and other supplies for events. - Prepare meal items at the direction of the Food and Beverage Manager. - Dispense beverages and warm food items in the oven. - Clean the kitchen and event area after use. - Perform other duties as assigned. Minimum Qualifications - Experience: Six months of related experience and/or training in Food Service, Cashiering, or Bartending. - Education: High school diploma or general education degree (GED); or an equivalent combination of education and experience. - License: Valid Driver's License. Special Requirements - Schedule: May require working evenings, weekends, and holidays as scheduled. - Must be able to perform physical tasks related to food preparation, stocking, and cleaning in a fast-paced event environment. Selection Process 1. Application Review: Evaluation of the submitted application, education, and relevant food service or cashiering experience. 2. Interview: Qualified candidates will be invited to interview with the hiring team to assess customer service skills and operational knowledge. 3. Final Selection: Candidates are selected based on their qualifications, availability, and alignment with department needs. How to Apply - Submit your application online through the official City of Charleston careers portal. - Ensure your application clearly details your experience in food service, cashiering, or bartending. - Include any relevant training or certifications that demonstrate your readiness for the role. Employment Details - Department: City of Charleston, Food and Beverage - Position Type: As scheduled - Work Schedule: May require evenings, weekends, and holidays - Equal Opportunity: The City of Charleston is firmly committed to Equal Employment Opportunity (EEOC) as a fundamental policy to be implemented and observed in daily operations.
ABOUT THE ROLE The Kentucky Department of Parks is hiring Interim State Park Rangers at multiple parks statewide. This is an interim position established to address a need of less than nine months duration and is exempt from classified service. The ranger enforces state laws on park properties, protects guests, and provides a safe environment while working outdoors in all weather conditions. KEY RESPONSIBILITIES - Enforce state laws on Kentucky State Park properties - Protect guests and property to provide a safe environment - Provide services to guests such as trail rescues and first aid - Provide general information regarding area attractions and the assigned park - Work independently with minimal supervision - Utilize basic computer programs for park operations MINIMUM QUALIFICATIONS - High school graduate - One year of law enforcement experience as a sworn police officer SPECIAL REQUIREMENTS - Must be twenty-one years of age - Must possess and maintain a valid driver's license - Must possess and maintain Peace Officer Professional Standards (POPS) Certification - Subject to peace officer certification provisions under KRS Chapter 15 and 503 KAR 1:140 - Must be able to work outdoors in all types of weather conditions SELECTION PROCESS - Applications are reviewed to ensure minimum qualifications and experience requirements are met - Verification of Peace Officer Professional Standards (POPS) Certification and valid driver's license - Candidates must meet all state law enforcement certification standards HOW TO APPLY 1. Visit the official Kentucky state employment website to submit your application. 2. Ensure all required documents and certifications are uploaded before the posting closes. 3. Contact Todd Iddings at todd.iddings@ky.gov if you have questions about the advertisement or reciprocity information. EMPLOYMENT DETAILS - Agency: Tourism, Arts, & Heritage Cabinet, Kentucky Department of Parks - Location: Statewide (Multiple parks throughout Kentucky) - Work Schedule: Less than 9 months maximum, shifts vary, eligible for overtime pay - Benefits: State employee benefits and a $4,429 annual training stipend through the Kentucky Law Enforcement Foundation Program Fund - Recruiter Contact: Todd Iddings, todd.iddings@ky.gov
ABOUT THE ROLE The Part-time Event Personnel position is primarily responsible for custodial duties at the Baltimore Convention Center. Part-time employees report to an operations Supervisor who directs housekeeping services. The incumbent handles daily maintenance and custodial responsibilities for both public and private sections of the facility. This is a non-exempt and non-essential position. KEY RESPONSIBILITIES - Clean and disinfect restrooms and replenish supplies - Clean, dust, and wipe furniture - Sweep, mop, and/or vacuum floors - Empty, clean, and line wastebaskets and recycling containers inside and outside the facility - Clean and dust walls, lockers, furniture, and fixtures - Follow instructions regarding the use of chemicals and supplies as directed - Polish elevators, escalators, railings, and other metal fixtures - Wash walls and clean interior and exterior windows - Perform related duties as required MINIMUM QUALIFICATIONS - Education: High School Diploma or GED Certificate - Experience: One year of work experience - Equivalency: An equivalent combination of education and experience is acceptable - Ability to work effectively in a service-oriented environment with changing priorities - Knowledge of proper and safe use of custodial equipment, chemicals, and tools - Ability to operate vacuums, scrubbers, polishers, and similar equipment - Ability to communicate and interact effectively with staff and diverse constituents - Ability to understand, follow, and read written instructions, manuals, signs, and product labels in English (orally and in writing) - Ability to maintain acceptable work habits, punctuality, and regular attendance - Ability to prioritize workload to meet daily schedules - Ability to assist the general public and show promoters with basic questions or obtain supervisor assistance SPECIAL REQUIREMENTS - Must be available for flexible hours, including evenings, weekends, and holidays - Shift examples include 8:00 AM to 2:00 PM, 1:00 PM to 7:00 PM, and/or 6:00 PM to 12:00 Midnight - Must be able to stand and walk for large portions of the day SELECTION PROCESS - Eligible candidates under final consideration for this position of trust must complete authorization for a Criminal Background Check and/or Fingerprint screening, which must be successfully completed - All selected persons, including current City employees, must complete a 6-month mandatory probation period HOW TO APPLY - Apply through the official City of Baltimore careers portal - Reference Job Requisition ID: R0019563 - Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly (requests should not be attached to the application) EMPLOYMENT DETAILS - Location: Baltimore Convention Center - Time Type: Part-time - Civil Service Status: Non-Civil Service Position - FLSA Status: Non-exempt, Non-essential - Benefits: Medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans, along with wellness programs, support groups, and workshops - Equal Opportunity Employer: Baltimore City Government prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other protected characteristic