The Invisible Engine of Travel: How Cities Use Data to Win More Visitors
A visitor lands in your city and within minutes decides whether they will stay longer, spend more, or tell others to come. That decision is no longer shaped by brochures or guesswork. It is shaped by data, timing, and how seamlessly the city seems to “get” them. The cities that win today are not louder. They are smarter.
Artificial intelligence and decision support systems are quietly becoming the backbone of modern tourism strategy. Instead of relying on instinct, planners can now analyze years of visitor data to uncover patterns that were once invisible. What time of year draws culture seekers versus food travelers. Which neighborhoods trend on social media before they spike in foot traffic. Even how weather shifts attendance. With these insights, cities can design events that feel almost perfectly timed to demand. A summer festival scheduled two weeks earlier, for example, can capture a surge in interest that would otherwise be missed. Decision support systems go further by blending inputs from travel blogs, search behavior, and real time sentiment, giving planners a living picture of what visitors want right now, not last year.
Enhancing Infrastructure and Accessibility
Even the best plan falls flat if getting around feels like a chore. Infrastructure is the invisible script behind every great travel story. When transportation is intuitive, when signage makes sense, when digital access is effortless, visitors relax and stay longer.
Think of a traveler navigating a new city after a long flight. If public transit is easy to understand and reliable, that first impression becomes confidence. If not, frustration sets the tone. Investments in transportation, walkability, and clear navigation systems directly shape how a destination is experienced. Digital infrastructure matters just as much. Fast, accessible internet and integrated city apps allow visitors to translate menus, find hidden spots, and share experiences instantly. Every post becomes organic marketing. Cities that remove friction do not just serve tourists. They turn them into advocates.
Promoting Sustainable Tourism
Tourism growth without sustainability is a short term win with long term costs. Today’s travelers are paying attention to how cities treat their environment and communities. They choose places that reflect their values.
Sustainable tourism is not about limiting growth. It is about shaping it responsibly. Cities can encourage hotels to adopt renewable energy, promote low emission transport, and design attractions that protect natural and cultural assets. Equally important is involving local communities in decision making. When residents help shape tourism, the result feels authentic rather than staged. A neighborhood food tour led by locals, for instance, offers a richer experience than a generic itinerary while supporting the local economy. This balance between preservation and participation is what keeps destinations vibrant over time.
Marketing and Branding That Actually Resonates
A city’s brand is not its logo or slogan. It is the feeling people associate with it. The most effective tourism marketing leans into what is already true and amplifies it.
Data driven marketing allows cities to speak directly to the right audience. Instead of broad campaigns, planners can target specific groups with messages that match their interests. A city with a thriving music scene can highlight live performances and behind the scenes experiences to attract fans who crave immersion. Social platforms and creator partnerships extend this reach, turning individual experiences into global storytelling. When a visitor shares a genuine moment, it carries more weight than any advertisement. The key is consistency. Every touchpoint should reinforce the same identity.
Adapting to Evolving Tourist Trends
Tourism is no longer about checking landmarks off a list. It is about connection and experience. Travelers want to participate, not just observe.
Experiential tourism continues to rise because it offers something personal. A cooking class with a local chef, a street art workshop, or a guided walk through a neighborhood’s history creates memories that feel earned. Cities that embrace this shift are not just offering activities. They are offering stories visitors can step into. Staying attuned to these trends requires continuous listening, whether through data or direct engagement. The cities that adapt quickly are the ones that remain relevant.
Building Resilience for What Comes Next
Uncertainty is part of tourism. Economic shifts, climate events, and global disruptions can change travel patterns overnight. Resilient cities prepare before they are forced to react.
This means developing flexible plans, investing in workforce training, and building systems that can scale up or down as needed. A well trained tourism workforce can maintain service quality even during challenging periods. Strong contingency planning ensures that when disruptions occur, recovery is faster and more coordinated. Resilience is not just about survival. It is about maintaining momentum when others stall.
Fostering a Connected Tourism Ecosystem
No single organization can shape a city’s tourism success alone. It takes coordination across public agencies, private businesses, and local communities.
When these groups align, the impact multiplies. Public private partnerships can unlock funding and innovation that neither side could achieve independently. Local entrepreneurs bring creativity and authenticity that large institutions cannot replicate. A small business offering unique cultural products or experiences can become a defining feature of a destination. When everyone contributes to a shared vision, the result is a tourism ecosystem that feels alive rather than manufactured.
Innovating for a Thriving Tourism Future
The future of tourism belongs to cities that are willing to rethink how they operate. Technology provides the tools, but strategy determines the outcome. Cities that integrate data, invest in infrastructure, prioritize sustainability, and stay responsive to change will not just attract visitors. They will keep them coming back.
The opportunity is not reserved for major global hubs. Any city that commits to understanding its audience and delivering meaningful experiences can compete. The question is not whether the tools exist. They do. The question is whether leaders and emerging professionals will use them boldly enough to create something people cannot stop talking about.
The next move is yours. Start small if needed, but start intentionally. Audit one part of your tourism experience this week and ask a simple question. Does this feel effortless, memorable, and worth sharing. If the answer is no, fix it. If the answer is yes, scale it. The cities that win are not waiting for perfect plans. They are building momentum one smart decision at a time.
References
Smith, John. “Integrating Data Sources for Enhanced Tourism Planning.” Journal of Tourism Studies 12, no. 3 (2020): 45–60.
Johnson, Amanda. “Transportation Infrastructure and Its Impact on City Tourism.” Urban Development Review 18, no. 2 (2021): 112–123.
Brown, Emily. “Sustainable Practices in Tourism Management.” Environmental Tourism Journal 7, no. 4 (2019): 88–97.
Green, Michael. “City Branding and Its Influence on Tourist Attraction.” Marketing Strategies Quarterly 5, no. 1 (2022): 25–39.
Williams, Patricia. “The Rise of Experiential Tourism and Its Implications.” Travel Trends Analysis 9, no. 1 (2023): 15–27.
Thompson, Robert. “Building Resilience in City Tourism: Strategies and Challenges.” Journal of Urban Tourism 11, no. 2 (2023): 70–83.
Lee, Susan. “Public-Private Partnerships in Tourism Development.” Economic Development Perspectives 14, no. 3 (2022): 130–144.
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ABOUT THE ROLE This position is assigned to the Resource service pathway under the general direction of the building principal or program manager. The Special Education Teacher fosters and enhances an effective learning environment, establishes and adapts learning objectives and standards for special education students based on District guidelines and special education regulations, and provides instruction, counseling, discipline, and supervision to meet the individual needs of assigned students while evaluating student performance and progress. KEY RESPONSIBILITIES - Foster an educational environment conducive to the learning and maturation process of assigned special education students. - Plan instructional programs and prepare individual student lesson plans designed to meet individual needs, adapting and modifying programs as necessary. - Use necessary and appropriate instructional methods and materials suited to the well-being of the students and the nature of the learning activities. - Implement established program or curriculum objectives adapted for the student population. - Attend in-service training and continue professional growth to remain current in special education instruction methods. - Establish and implement positive and supportive classroom policies and procedures governing student behavior and conduct. - Provide guidance, counseling, and discipline to encourage students to meet standards of achievement and conduct. - Confer with students, parents, guardians, specialists, and staff to maintain positive relationships, provide guidance, and encourage student achievement. - Establish classroom goals and objectives appropriate to the special education student population and their individual education programs in conformance with State and District guidelines. - Evaluate and record student progress and prepare reports for parents or guardians. - Direct the activities of assigned non-certificated personnel and attend to or direct staff to attend to the physical, emotional, behavioral, medical, or hygienic needs of students. - Collect and interpret data to develop, implement, and evaluate individual education plans and provide reports for administrative purposes. - Attend required staff meetings, professional development, and serve on staff committees. MINIMUM QUALIFICATIONS - Bachelor's degree. - Academic preparation for or experience in teaching a culturally, racially, and economically diverse student population in an urban school system. - Academic preparation for or experience in teaching reading and adapting instructional techniques and practices for special education students. SPECIAL REQUIREMENTS - Valid Washington State Teaching Certificate with Special Education Endorsement. - Some positions may require valid first aid and CPR certification. - Some positions may require a valid Washington State driver's license or a class II driver's license. - Knowledge of subject areas appropriate to assignment, effective behavior management techniques, and rules and regulations governing special education. - Proficiency in reading, writing, and oral communications. - Ability to deal with students in a positive manner, manage student behavior, and maintain a safe learning environment. SELECTION PROCESS Candidates will be evaluated based on their education, professional experience with diverse student populations and special education, and alignment with the required knowledge, skills, and abilities for the Resource service pathway. HOW TO APPLY - Submit an application through the official Seattle Public Schools job portal. - Ensure all educational and professional experience details, including certification information, are accurately reflected in the application materials. EMPLOYMENT DETAILS - Employer: Seattle Public Schools - Department: Bailey Gatzert Elementary - Job Number: 26888 - Job Type: Part-Time - FTE: 0.5 - Subject Area: Special Education - Elementary - Location: Bailey Gatzert Elementary, WA - Reports to: Building Principal - Opening Date: 07/28/2026 - Closing Date: Continuous - Working Conditions: Required to deal with a wide range of student achievement, behavior, and disabilities; handle multiple tasks simultaneously; may experience frequent interruptions; potential exposure to infectious diseases or bodily fluids; may require specific physical stamina, positioning, or lifting of students or equipment.
ABOUT THE ROLE The Baltimore Convention Center (BCC) is seeking an Event Coordinator to provide event management services for internal and smaller meetings, as well as administrative assistance to the Sales and Services department. Reporting to the Assistant Director of Convention Services, this role involves logistical planning for event execution, client communication, and supporting sales and convention services managers. This is a non-civil service position offering the opportunity to work in a vibrant, diverse atmosphere while serving the citizens of Baltimore. KEY RESPONSIBILITIES Event Management - Provide logistical planning and event coverage for internal events, small one-day events, multi-day events, and events occurring in conjunction with larger conventions - Provide back-up event coverage and assistance to Convention Services Managers (CSMs) as assigned - Assist with conducting facility tours for groups and interested parties - Implement event-related planning, scheduling, and sending client reminder notices - Assist with pre- and post-event walkthroughs - Communicate with clients on behalf of Convention Services Managers - Complete and disseminate information to proper internal and external departments Administrative Support - Coordinate Fire Marshall sign-off on floor plans - Assist with coordinating meeting room arrangements for internal meetings - Assist with creating amenity packages for clients and tracking related inventory - Research events for Sales Managers and Convention Services Managers as needed - Assist with developing diagrams for Sales and Convention Services Managers - Create, prepare, and distribute weekly and monthly reports - Compile event coverage schedules and times for service partners, managers, supervisors, and technicians - Create and prepare materials and presentations for site tours and pre-convention meetings - Perform other administrative functions for the department as assigned MINIMUM QUALIFICATIONS Education: - A bachelor’s degree in business management, facility management, hospitality, or a related field from an accredited college or university. Experience: - One year of experience in event management, business management, facility management, hospitality, or a related field. Equivalency: - Commensurate experience in areas such as coordinating meetings or conferences, supporting large-scale events, working in venue or facility operations, or providing customer service in a hospitality environment may substitute for the formal education requirements. PREFERRED SKILLS - Experience in event management within the hospitality industry - Knowledge of standard business operating systems and software (Windows) - Knowledge of web-based applications (specifically Momentus and Event Draw) - Strong oral and written communication skills - Ability to establish effective working relationships with co-workers and clients - Ability to work flexible schedules and shift arrangements as determined by events - Experience with Adobe Creative Suite is a plus SPECIAL REQUIREMENTS - Non-Civil Service Position - Background Check: Eligible candidates under final consideration must complete authorization for a Criminal Background Check and/or Fingerprint screening. - Probation: All selected persons must complete a 6-month mandatory probation. - Schedule: Must be able to work flexible schedules and shifts based on event needs. SELECTION PROCESS - Application review based on minimum qualifications. - Standard City of Baltimore hiring procedures apply. HOW TO APPLY - Apply online via the City of Baltimore careers portal. - Job Requisition ID: R0018397 - Application Deadline: October 13, 2026 - Questions: Contact the Department of Human Resources Office of Recruitment at (410) 396-3860 or via email. EMPLOYMENT DETAILS - Department: Baltimore Convention Center (Sales and Services) - Location: Baltimore Convention Center, Baltimore, MD - Type: Full-Time - Benefits: Medical, prescription drug, dental, vision, optional life, AD&D, FSA plans, wellness programs, support groups, and workshops.
ABOUT THE ROLE This role patrols touring-related areas to identify code violations regarding property, horse-drawn carriages, tour buses, tour coaches, and walking tours. The officer issues citations, responds to citizen inquiries, conducts inspections, and ensures compliance with City tourism and livability ordinances. KEY RESPONSIBILITIES - Issue citations and Livability ordinance summons for violations of the tourism ordinance - Respond to citizen inquiries regarding the tourism industry - Conduct inspections to ensure that tour vehicles are properly permitted - Patrol residential and commercial areas on bicycle to identify tourism and code violations - Inspect horse-drawn carriages and carriage operators to ensure compliance with City tourism ordinances - Respond to calls for tourism and code enforcement assistance from the Fire Department, Police Department, Building Official, and other agencies - Refer cases to the Livability court, issue summonses to code violators, and provide court testimony as necessary - Follow up on each case to verify corrections have been made to comply with codes - Maintain assigned vehicles and equipment - Prepare and process inspection reports, summonses, citations, and various other records and correspondences MINIMUM QUALIFICATIONS 1. Associate's Degree (AA/AS) and 6 months of related experience and/or training, or an equivalent combination of education and training. 2. Valid state-issued driver's license. 3. Working knowledge of Microsoft Office or similar software. SPECIAL REQUIREMENTS - May require working evenings, weekends, and holidays as scheduled - In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule necessary to meet the City's needs - Ability to patrol residential and commercial areas on a bicycle - Ability to testify in Livability court and issue legal summonses SELECTION PROCESS 1. Application Review: Evaluation of the submitted application to ensure minimum qualifications are met. 2. Interview and Assessment: Standard City of Charleston hiring procedures to assess code enforcement, investigative, and public interaction skills. HOW TO APPLY 1. Submit a completed online application through the official City of Charleston careers portal. 2. Ensure all relevant experience, education, and technical skills are clearly detailed in your application. EMPLOYMENT DETAILS - Employer: City of Charleston - Work Schedule: May require evenings, weekends, and holidays; subject to emergency shifts during major storms - Work Environment: Field-based, patrolling on bicycle and in vehicles throughout residential and commercial areas - Benefits: Not specified in the posting - Equal Employment Opportunity: The City of Charleston is firmly committed to Equal Employment Opportunity as a fundamental policy implemented and observed in daily operations.
ABOUT THE ROLE The New York State Department of Agriculture and Markets is hiring hundreds of temporary positions to ensure the success of the 2026 New York State Fair, running from August 26th to September 7th. This annual 13-day event preserves and promotes New York's agricultural heritage, showcasing livestock, produce, and youth competitions. Temporary employees are vital to the execution of the Fair, with many roles involving active outdoor work in various weather conditions across multiple departments. KEY RESPONSIBILITIES Responsibilities vary by department, including: - Agriculture: Clean barns and tend to animals in poultry, rabbit, beef cattle, dairy cattle, and horse departments. - Guest Relations and Ticket Takers: Welcome guests, provide facility information, and scan tickets at entry points. - Safety: Assist guests while following all safety protocols. - Bag Check: Guard entry points, verify visitor credentials, and check bags. - Chevy Security: Perform security services at Chevy Court and Suburban Park concert locations. - Tram Conductor: Assist passengers on and off perimeter trams. - Tram Driver: Safely transport passengers on a truck-pulled wagon to and from tram stops. - Sensory Room: Monitor and assist guests in inclusive sensory programming areas, warmly interacting with guests who may have sensory-processing differences, autism, PTSD, or other conditions. - State Fair Merchandise Truck: Operate POS systems, collect payments, maintain inventory, and keep merchandise clean and stocked. - Camping: Assist with campground operations, verify guest credentials, and provide directions. - Potato Booth: Bake potatoes, prepare toppings, maintain a clean environment, provide customer service, and handle cash transactions. - Events: Manage logistics of special events, greet and host entertainment, speak to large groups, and complete event paperwork. MINIMUM QUALIFICATIONS Qualifications vary by the specific role applied for. General eligibility is required, with specific roles requiring: - CDL Class B License with a "P" Endorsement (Tram Driver) - 8-hour security course completion, unexpired security guard license, active military membership, or active/retired police officer status (Bag Check) - 16-hour New York State Security Guard License, active military membership, or active/retired police officer status (Chevy Security) SPECIAL REQUIREMENTS - Ability to work actively outdoors in various weather conditions. - Some positions require additional credentials or licenses as noted in the minimum qualifications. - Some positions may require a background check to verify identity. SELECTION PROCESS - Review of the online application and uploaded resume. HOW TO APPLY - Copy and paste the application link into a web browser to apply online. - Upload a resume within the online application. - Application Link: https://recruitingbypaycor.com/career/SubmitResume.action?clientId=8a7883d07a219b0d017a53a2e3bb0f9a&id=8a78859f9d4aea0c019d632817d30ca9&specialization= - For questions, contact Lauren Denny in Human Resources at (315) 728-4254 or HarvestYourPotential@agriculture.ny.gov. EMPLOYMENT DETAILS - Agency: Department of Agriculture & Markets - Employment Type: Full-Time, Temporary - Bargaining Unit: OSU - Operational Services Unit (CSEA) - Jurisdictional Class: Labor Class - Schedule: Variable workweek, 40 hours per week, 7:00 AM to 3:30 PM - Location: 581 State Fair Blvd, Syracuse, NY 13209 (Onondaga County) - Travel Percentage: 0% - Flextime, Mandatory Overtime, Compressed Workweek, and Telecommuting: Not allowed - Applications Due: September 7, 2026 - Equal Opportunity Employer: The Department is an Equal Opportunity Employer committed to providing equal employment opportunity and reasonable accommodations for qualified persons with disabilities.
ABOUT THE ROLE Reporting to the Department of Human and Cultural Services Director for the City of Jackson, the Planetarium Manager serves as the face and primary marketer for the McNair-Davis Planetarium. This role provides overall leadership and management, overseeing daily operations, developing innovative educational programs, managing staff and volunteers, ensuring financial sustainability, and fostering community partnerships to promote science education and downtown economic development. KEY RESPONSIBILITIES - Develop and implement engaging educational and entertainment programs for diverse audiences, including school groups and the public. - Oversee daily operations of the planetarium and astronomy center, including scheduling, staffing, facility upkeep, and visitor safety. - Manage the budget for planetarium, exhibit operations, and the gift shop to ensure financial objectives are met. - Supervise, mentor, and cross-train full-time and part-time staff and volunteers. - Develop and execute outreach programs in collaboration with local schools, universities, and community organizations. - Promote the planetarium through social media, websites, and local media as an economic development tool. - Identify grant opportunities and implement fundraising campaigns to support programs and capital improvements. - Conduct research on best practices in informal planetarium education and explore new technologies and interactive exhibits. - Assist in the maintenance and troubleshooting of planetarium and exhibit equipment. MINIMUM QUALIFICATIONS - Bachelor's degree in Astronomy, Physics, Science Education, or a closely related field. - Minimum of 5 years of professional experience in planetarium operations and management. - In-depth knowledge of astronomy, astrophysics, and space science. - Strong understanding of planetarium technologies, including digital projectors, operating systems, lighting, audio, and special effects. - Proficiency in using planetarium software and equipment. - Experience in developing and delivering engaging educational programs and entertainment productions. - Experience managing staff and volunteers. - Experience in grant writing and fundraising. - Excellent communication, presentation, and interpersonal skills. SPECIAL REQUIREMENTS - Ability to work 40 hours per week on-site, including weekends and evenings. - Willingness to work a rotating schedule, typically Monday through Friday, 9:00 am to 5:00 pm, with at least one week every two months working Wednesday through Sunday, including evening shifts. - Ability to cross-train, collaborate with, and occasionally supervise or substitute for part-time weekend and evening staff. SELECTION PROCESS - Not specified in the provided job description. HOW TO APPLY - Application details are available on the City Website. EMPLOYMENT DETAILS - Agency: City of Jackson, Department of Human and Cultural Services - Location: McNair-Davis Planetarium/Space Theater, Jackson, MS - Position: 10110001 - Code: 424-3 - Type: Internal and External - Group: Human and Cultural Services - Posting Start: 02/02/2026 - Posting End: 05/31/9999 - Benefits: Health insurance and paid yearly vacation and sick leave, details to be determined.
About the Role The City of Charleston is seeking a Concessions Worker to prepare food items for customers at the concessions store and various events. This role focuses on providing excellent customer service, processing transactions, and maintaining clean and organized food preparation and service areas. Key Responsibilities - Fill customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers. - List, total, and inform customers of the total price of purchases. - Receive payment from customers for purchases and make change. - Set up displays and stock shelves, coolers, counters, bins, tables, freezers, containers, or trays with merchandise. - Set up food, drinks, silverware, plates, napkins, and other supplies for events. - Prepare meal items at the direction of the Food and Beverage Manager. - Dispense beverages and warm food items in the oven. - Clean the kitchen and event area after use. - Perform other duties as assigned. Minimum Qualifications - Experience: Six months of related experience and/or training in Food Service, Cashiering, or Bartending. - Education: High school diploma or general education degree (GED); or an equivalent combination of education and experience. - License: Valid Driver's License. Special Requirements - Schedule: May require working evenings, weekends, and holidays as scheduled. - Must be able to perform physical tasks related to food preparation, stocking, and cleaning in a fast-paced event environment. Selection Process 1. Application Review: Evaluation of the submitted application, education, and relevant food service or cashiering experience. 2. Interview: Qualified candidates will be invited to interview with the hiring team to assess customer service skills and operational knowledge. 3. Final Selection: Candidates are selected based on their qualifications, availability, and alignment with department needs. How to Apply - Submit your application online through the official City of Charleston careers portal. - Ensure your application clearly details your experience in food service, cashiering, or bartending. - Include any relevant training or certifications that demonstrate your readiness for the role. Employment Details - Department: City of Charleston, Food and Beverage - Position Type: As scheduled - Work Schedule: May require evenings, weekends, and holidays - Equal Opportunity: The City of Charleston is firmly committed to Equal Employment Opportunity (EEOC) as a fundamental policy to be implemented and observed in daily operations.
ABOUT THE ROLE The Kentucky Department of Parks is hiring Interim State Park Rangers at multiple parks statewide. This is an interim position established to address a need of less than nine months duration and is exempt from classified service. The ranger enforces state laws on park properties, protects guests, and provides a safe environment while working outdoors in all weather conditions. KEY RESPONSIBILITIES - Enforce state laws on Kentucky State Park properties - Protect guests and property to provide a safe environment - Provide services to guests such as trail rescues and first aid - Provide general information regarding area attractions and the assigned park - Work independently with minimal supervision - Utilize basic computer programs for park operations MINIMUM QUALIFICATIONS - High school graduate - One year of law enforcement experience as a sworn police officer SPECIAL REQUIREMENTS - Must be twenty-one years of age - Must possess and maintain a valid driver's license - Must possess and maintain Peace Officer Professional Standards (POPS) Certification - Subject to peace officer certification provisions under KRS Chapter 15 and 503 KAR 1:140 - Must be able to work outdoors in all types of weather conditions SELECTION PROCESS - Applications are reviewed to ensure minimum qualifications and experience requirements are met - Verification of Peace Officer Professional Standards (POPS) Certification and valid driver's license - Candidates must meet all state law enforcement certification standards HOW TO APPLY 1. Visit the official Kentucky state employment website to submit your application. 2. Ensure all required documents and certifications are uploaded before the posting closes. 3. Contact Todd Iddings at todd.iddings@ky.gov if you have questions about the advertisement or reciprocity information. EMPLOYMENT DETAILS - Agency: Tourism, Arts, & Heritage Cabinet, Kentucky Department of Parks - Location: Statewide (Multiple parks throughout Kentucky) - Work Schedule: Less than 9 months maximum, shifts vary, eligible for overtime pay - Benefits: State employee benefits and a $4,429 annual training stipend through the Kentucky Law Enforcement Foundation Program Fund - Recruiter Contact: Todd Iddings, todd.iddings@ky.gov
About the Role The City of Colorado Springs is seeking a welcoming, energetic, and customer service-oriented representative to serve as a Community Guide and Park Attendant at the Acacia Park Visitor Hub and Uncle Wilbur Fountain in downtown Colorado Springs. This seasonal, at-will position is responsible for answering visitor questions, disseminating information, marketing community events, and ensuring a welcoming atmosphere for all guests. Key Responsibilities - Operate the Acacia Park Visitors Hub, including opening and closing procedures. - Share local knowledge and make recommendations about restaurants, businesses, activities, and regional attractions. - Coordinate, stock, and maintain brochure information and create informational handouts. - Provide high-level customer service, address safety issues, and respond to emergencies. - Support an organized and accessible visitor's center and provide a welcoming atmosphere for visitors. - Manage, schedule, and coordinate Hub games in the courtyard. - Compile the guest register and track visitor counts. - Empty trash receptacles surrounding the Uncle Wilbur Fountain area and assist with Visitor Hub cleanliness. Minimum Qualifications - Experience: Two years of customer service-oriented experience, including experience working with tourists. - Certification: First Aid and CPR certification (a class is provided by the City). Special Requirements - Knowledge of the Pikes Peak Region. - Proficiency using Microsoft Office Suite, especially Word, Excel, and Publisher. - Exceptional organizational and communication skills. - Ability to work independently and commit to working the entire season of operations. - Physical Demands: Ability to stand, climb, stoop, bend, and lift up to 25 pounds frequently. - Must be currently authorized to work in the United States on a full-time basis; the City does not sponsor work visas. Selection Process 1. Application Review: Evaluation of the fully completed online application and work experience section. 2. Screening: Human Resources reviews applications to identify qualified candidates based on minimum qualifications. 3. Interview: Qualified candidates will be invited to interview to assess customer service skills, local knowledge, and communication abilities. How to Apply - Visit the City of Colorado Springs Careers page and click the Apply button. - Create a new login and online application if you do not already have a Government Jobs user ID. - Complete the application in full, including the entire work experience section, as incomplete applications may not be considered. - You may redact information identifying age, date of birth, or education dates from resumes or transcripts without penalty. - Submit only one final application prior to the closing date, as the system will review the last submitted application. Employment Details - Department: City of Colorado Springs - Position Type: Seasonal (at-will), Part-Time - Schedule: Daily, including weekends and holidays, between 11:30 a.m. and 6:15 p.m., approximately 20 to 25 hours per week. Total hours not to exceed 1,500 annually. - Dates of Employment: May 26th through September 4th. - Benefits: Limited to those required by applicable state and federal laws, including Worker's Compensation, Medicare, Unemployment Insurance, and PERA. - Equal Opportunity: The City of Colorado Springs is committed to a welcoming culture that values employees' unique individual qualities.