Smarter Cities, Faster Services: How AI Is Making Government More Human

About the Role: The City of Baltimore is seeking an Enterprise Applications Director to lead the strategy, governance, and operational health of the city's enterprise application portfolio. Reporting to the Deputy CIO, this role ensures systems are modern, secure, integrated, and aligned with citywide priorities. The Director oversees application architecture, standards, integration platforms, vendor management, AI governance, and business continuity while guiding a high-performing team. Key Responsibilities: - Lead and develop a high-performing applications team and drive the modernization strategy. - Own enterprise application management, including adoption, integration complexity, and Application Rationalization. - Establish application standards, architecture guidelines, and enterprise API and integration patterns. - Manage software vendor relationships, contract lifecycles, licensing compliance, and third-party risk assessments. - Develop application roadmaps, capital project proposals, and financial budgets. - Lead executive stakeholder engagement and change leadership for significant application implementations. - Own the governance framework for AI-powered features embedded in enterprise applications. - Define and maintain Recovery Time Objectives and Recovery Point Objectives for critical city applications. Minimum Qualifications: 1. Education: Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related discipline from an accredited institution. 2. Experience: Ten plus years of progressive IT experience focusing on enterprise application portfolio management, governance, and strategy. 3. Supervisory Experience: At least four years of supervisory experience, including performance evaluation, disciplinary action, and hiring or promotion recommendations. 4. Preferred Qualifications: Technical foundation in application development, hands-on experience with enterprise platforms and SaaS, and prior IT experience in a government environment. Special Requirements: - Must successfully complete a Criminal Background Check and/or fingerprinting. - Must complete a mandatory six-month probation period. - Must submit a Financial Disclosure within 30 days of hire pursuant to the City Ethics Law. Selection Process: 1. Application review to assess minimum qualifications and experience. 2. Criminal Background Check and fingerprinting for eligible candidates under final consideration. 3. Mandatory six-month probation for all selected persons, including current City employees. How to Apply: - Applications are accepted through the City of Baltimore's official careers and human resources portal. - Ensure all required application materials are submitted accurately. - For accommodation requests during the hiring process, contact the Department of Human Resources directly. Employment Details: - Employer: City of Baltimore - Appointment Type: Non-Civil Service Position - Benefits: Medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans, along with wellness programs and support groups. - EEO: The City of Baltimore is an Equal Opportunity Employer committed to a workplace that values diversity, equity, and inclusion.

ABOUT THE ROLE The Director, Commercial Data Management and Analysis supports the Airport's Commercial Division by leading data strategy, governance, and analysis initiatives across parking, ground transportation, concessions, advertising, property development, and tenant lease agreements at PHL and PNE. This position serves a dual function: advancing the Commercial team's business intelligence capabilities and improving data hygiene, storage, and usability related to leases and agreements. KEY RESPONSIBILITIES - Develop dashboards and reporting tools to help team members evaluate the performance of their business areas - Translate data insights into strategic recommendations and operational improvements - Support decision-making across multiple verticals, including parking, concessions, advertising, terminal and ground leases, air cargo, and aviation activity trends - Evaluate and recommend systems and tools for storing, organizing, and retrieving lease and agreement data - Standardize data entry, storage, retention, and reporting practices across the Commercial Division - Create processes for organizing terminal space leases, ground leases, third-party development agreements, and concessions contracts - Explore the beneficial uses of AI platforms to analyze and present relevant data - Provide training and guidance on data usage and tool adoption to colleagues with varying degrees of data fluency - Partner with the IT Department to ensure data pipelines are robust and reliable - Represent the Commercial Team in cross-departmental data governance committees and initiatives MINIMUM QUALIFICATIONS 1. Bachelor's degree in Business, Data Science, Economics, Public Administration, Urban Planning, or a related field. 2. Five or more years of experience in business intelligence, data analysis, or operations, preferably within a public agency or airport environment. 3. Demonstrated ability to manage multiple data sources and produce actionable insights. SPECIAL REQUIREMENTS - Experience with digital tools for lease and contract management is a plus - Analytical expertise in extracting, analyzing, and visualizing commercial data to identify trends and performance drivers - Tool proficiency in SQL, Power BI, Tableau, and Excel, with a strong understanding of data modeling, relational databases, and ETL workflows - Entrepreneurial and process-oriented mindset with the ability to build new workflows and procedures from scratch - Must establish and maintain residency in the city of Philadelphia within six months of appointment - Must obtain a Security Badge and pass and maintain SIDA and AOA clearance as a condition of employment SELECTION PROCESS 1. Application Review: Evaluation of the submitted resume to ensure minimum qualifications and experience are met. 2. Interview and Assessment: Standard City of Philadelphia hiring procedures to assess data management, analytics, and leadership skills. HOW TO APPLY 1. Submit a resume through the official City of Philadelphia careers portal. 2. Ensure your resume clearly details your relevant experience in business intelligence, data analysis, and operations. EMPLOYMENT DETAILS - Employer: City of Philadelphia, Philadelphia International Airport and Northeast Philadelphia Airport - Residency Requirement: Must establish and maintain residency in the city of Philadelphia within six months of hire - Security Requirement: Must pass and maintain SIDA and AOA clearance and obtain a Security Badge - Benefits: Unlimited free SEPTA public transportation, 8 weeks paid parental leave, comprehensive health coverage, paid vacation, sick leave, holidays, generous retirement savings, Public Service Loan Forgiveness eligibility, and tuition discounts and scholarships ranging from 10% to 40% - Equal Employment Opportunity: The City of Philadelphia is an Equal Opportunity Employer

ABOUT THE ROLE The Associate Systems Engineer is a technical role responsible for supporting, monitoring, documenting, troubleshooting, and improving systems used by the Philadelphia Department of Prisons. This position is intended for a motivated IT professional who wants to grow in systems engineering, scripting, task automation, and infrastructure operations. The engineer will work with senior technical staff to support Microsoft Windows Server environments, application platforms, and automation scripts. The role may also involve the thoughtful use of AI tools to support research, code exploration, and workflow efficiency. KEY RESPONSIBILITIES - Monitor and support departmental systems, applications, scheduled jobs, reports, interfaces, and automation processes - Troubleshoot technical issues related to Windows servers, applications, user access, network connectivity, and scripts - Review system health, job status, log files, alerts, and dashboards to identify issues and recommend next steps - Support scheduled scripts, task automation, data imports and exports, and system integrations - Assist with developing, maintaining, testing, and documenting automation scripts using PowerShell, Python, or batch scripting - Support routine system administration tasks in Windows Server environments, including service checks, event logs, and file permissions - Assist with account access, group membership, and role-based access control in Active Directory - Create, update, and maintain technical documentation, standard operating procedures, and troubleshooting guides - Provide technical support to MIS staff, help desk, business users, vendors, and other City technology teams - Escalate complex issues to senior staff while clearly documenting symptoms, troubleshooting steps, and business impact MINIMUM QUALIFICATIONS 1. Recent graduates in STEM, technical certificates, military technical training, or equivalent experience in information technology, computer science, information systems, cybersecurity, data analytics, or a related field. 2. Professional experience in IT support, systems administration, desktop support, help desk escalation, application support, scripting, task automation, or infrastructure support. 3. Experience troubleshooting technical issues in a professional, academic, military, internship, lab, homelab, or self-directed learning environment. SPECIAL REQUIREMENTS - Demonstrated interest in systems engineering, scripting, task automation, infrastructure support, cloud, DevOps, monitoring, cybersecurity, or application support - Knowledge or experience in Microsoft Windows operating systems, Windows Server administration, PowerShell, Python, batch scripting, and Active Directory concepts - Knowledge of basic networking concepts, including IP addressing, DNS, DHCP, ports, firewalls, and connectivity troubleshooting - Experience or interest in using AI-assisted tools to support scripting, documentation, or problem-solving is a plus - Must be a city of Philadelphia resident within six months of hire SELECTION PROCESS 1. Application Review: Evaluation of the submitted application and mandatory cover letter to ensure minimum qualifications are met. 2. Interview and Assessment: Standard City of Philadelphia hiring procedures to assess technical, troubleshooting, and systems engineering skills. HOW TO APPLY 1. Submit a completed application through the official City of Philadelphia careers portal. 2. Include a cover letter, as applications without one will be considered incomplete. 3. Ensure all relevant technical experience and qualifications are clearly detailed in your application materials. EMPLOYMENT DETAILS - Employer: City of Philadelphia, Office of Innovation & Technology - Residency Requirement: Must be a city of Philadelphia resident within six months of hire - Benefits: Public Service Loan Forgiveness qualified employer, 25% tuition discount program, comprehensive health coverage, paid vacation, sick leave, holidays, and generous retirement savings options - Equal Employment Opportunity: The City of Philadelphia is an Equal Opportunity Employer

About the Role The Associate Software Engineer supports the design, development, and maintenance of internal applications, scripts, and tools used by the Philadelphia Department of Prisons. This entry-level engineering role focuses on application development, automation, and workflow support. The engineer works onsite, collaboratively with senior engineers, handling planned development work and operational requests in a live production environment under established change-management and security processes. Key Responsibilities - Develop and maintain internal applications, scripts, and tools that support departmental operations. - Modify existing software to add features, fix defects, or improve usability and performance. - Support workflow automation and process improvement initiatives. - Assist with backend logic, data access, and basic integration tasks as needed. - Participate in troubleshooting and resolving application or automation issues in operational systems. - Collaborate with senior engineers and stakeholders to gather requirements and deliver solutions. - Support applications and services running in production environments under established change and review processes. - Write clear, maintainable code, contribute to technical documentation, and participate in testing and deployment activities. Minimum Qualifications - Education: Bachelor's degree in Information Technology, Computer Science, or a related field; OR completion of a relevant technical certificate program, military technical training, or equivalent practical experience. - Experience: Foundational programming experience through coursework, labs, internships, or professional work. - Technical Skills: Basic understanding of how applications interact with databases or external systems. Basic programming skills in one or more languages such as Python, C#, JavaScript, or PowerShell. - Operational Skills: Ability to work with operational and production systems while following change and review procedures. Ability to work onsite and collaborate with technical and non-technical stakeholders. Special Requirements - Must become a city of Philadelphia resident within six months of hire. - Preferred candidates include recent graduates in IT or Computer Science, and military veterans with technical experience. - Preferred hands-on experience with application development, scripting, workflow automation, backend development, and version control systems like Git. - Foundational understanding of software development concepts and application design. - Ability to learn new tools, frameworks, and technologies quickly. - Strong problem-solving skills, attention to detail, and effective written and verbal communication skills. Selection Process 1. Application Submission: Candidates must submit a resume and a cover letter. 2. Application Review: Evaluation of the submitted materials, education, and foundational programming experience. Applications without a cover letter will be considered incomplete. 3. Interview and Selection: Qualified candidates will be invited to interview to assess coding skills, problem-solving abilities, and alignment with public-sector software development goals. How to Apply - Submit your application online through the official City of Philadelphia careers portal. - You must include both a resume and a cover letter with your application. - Ensure your application highlights your foundational programming experience, relevant coursework, internships, or practical experience. Employment Details - Department: Office of Innovation & Technology, supporting the Philadelphia Department of Prisons - Position Type: Full-time, Entry-level - Work Location: Onsite - Benefits: Comprehensive health coverage, paid vacation, sick leave, holidays, generous retirement savings, Public Service Loan Forgiveness eligibility, and a 25% tuition discount program. - Equal Opportunity: The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on any legally protected status.