The Pothole That Learned to Report Itself
In San José, California, a pothole no longer waits for a resident to notice it, dial 311, describe the exact block, and hope somebody dispatches a truck. A camera mounted on a city vehicle sees it first, tags it with 97 percent accuracy, and files the ticket before a tire ever hits it.[^1] That is not science fiction. That is a Tuesday. And it is a small, unglamorous preview of a much bigger shift already reshaping local government from the sidewalk up.
Ninety-five percent of English councils are now using or exploring artificial intelligence, up ten points in a single year.[^2] In the United States, roughly forty-six percent of state and local government employees say they are already using AI tools at work, most often to draft, summarize, and process documents.[^3] The technology is no longer arriving. It has arrived, in the break room, on the laptop, and inside the permit-review queue. The only real question left for cities, counties, and towns is whether their people will shape how AI shows up in the public square, or watch it show up without them.
AI Literacy Is a Culture, Not a Course
There is a tempting way to approach AI literacy that goes something like this: buy a training package, run everyone through a two-hour webinar, print certificates, declare victory. It fails almost every time. Skills learned in a stuffy conference room on a Thursday afternoon evaporate by Monday morning, especially when the tools change every quarter.
What actually works looks less like a class and more like a habit. A community of practice where a records clerk can show a planner the prompt that cut her weekly report in half. A monthly demo lunch where the parks department shares what worked and what embarrassed them. A shared prompt library, living on the intranet, that grows the way a good recipe box does, with dog-eared favorites and honest notes about what to skip.
Partnerships accelerate this culture. A community college down the road, a research lab at the state university, a civic-tech nonprofit, or a vendor willing to co-design instead of just sell — each one brings expertise that most municipalities cannot afford to hire full-time. Bloomberg Philanthropies' City AI Connect platform, launched to link local governments experimenting with generative AI, is a working example: peer cities swapping playbooks on multilingual chatbots and transit optimization, so nobody has to invent the wheel alone.[^4]
For those just starting out, the on-ramp is simpler than it looks. Pick one recurring task you hate. Try one AI tool on it this week. Tell one colleague what happened. That is literacy. Everything else is scaffolding.
The Fear in the Room Is Real, and It Deserves an Answer
Seventy-one percent of Americans worry that AI will permanently displace workers.[^5] Inside public-sector organizations that have already adopted AI, sixty-nine percent of employees say "AI anxiety is real" in their workplace, driven by concerns about job security, ethics, privacy, and misinformation.[^6] Any leader who walks into an all-staff meeting waving a shiny pilot without acknowledging that fear is going to lose the room before the slides load.
The honest answer is not a pep talk. It is a promise, backed by policy. When Seattle rolled out its generative AI policy, it did not lead with hype. It led with a vetting process, disclosure requirements, and rules about attribution and sensitive data — the boring, trust-building infrastructure that tells employees the city is treating this seriously.[^7] San José went a step further and required employees to log their generative AI use through an internal reporting form, creating a public record of what was tried and what worked.[^8]
Three moves consistently soften resistance without pretending the concerns are silly:
Name what will not change. "Nobody is being laid off because of this pilot" is a sentence worth saying out loud, in writing, more than once.
Put staff in the driver's seat. The clerk who processes 300 permit applications a week knows exactly where an AI assistant would help and where it would create chaos. Ask her before the vendor demo, not after.
Reward the sharing of failure. A pilot that flopped and taught the team something is more valuable than a pilot that was quietly buried.
The PwC 2025 Global Workforce survey found that daily generative AI users report higher productivity, higher pay, and higher job security than their peers.[^9] That is worth telling employees plainly. The people who learn to work alongside these tools are not the ones being replaced. They are the ones being promoted.
Start Where the Paperwork Hurts
The instinct in government is often to swing for the fences — a citywide AI transformation, a fifty-page strategic plan, a task force with a name that fits on a coffee mug. The instinct works better in reverse. Start with the smallest problem that annoys the most people.
San José did not launch its road-safety AI as a citywide moonshot. It bolted cameras onto a handful of city vehicles, tested pothole detection, hit 97 percent accuracy, and only then expanded to street sweepers scanning for bike-lane obstructions and construction debris.[^10] Buenos Aires did not build a citywide digital twin. It built "Boti," a WhatsApp chatbot for residents, and now handles roughly five million conversations a month through it.[^11]
Good first candidates for AI look almost boring on paper:
Tasks that repeat hundreds of times a week with only small variations, like triaging 311 tickets or extracting data from scanned forms.
Work that already generates enormous datasets nobody has time to read, like inspection reports, meeting minutes, or public comments.
Front-door services where residents wait too long for simple answers in the language they actually speak at home.
Whatever the first project is, define what "good" looks like before turning anything on. Not "we deployed AI." Something measurable: response time cut by X, backlog reduced by Y, resident satisfaction held steady while staff hours dropped. A pilot without a scoreboard is a demo, not a decision.
Data Is the Foundation, and Trust Is the Roof
An AI tool is only as good as the data it is fed, and public data is often held together with duct tape and institutional memory. Records live in three different systems, use four different naming conventions, and are guarded by the one employee who remembers why. Cleaning that up is not glamorous, but it is the difference between an AI pilot that dazzles and one that quietly hallucinates its way into a lawsuit.
Privacy sits right next to data quality, and residents are watching. Half of public servants who use AI at work are reaching for publicly available consumer tools, which is exactly how sensitive constituent data walks out the door.[^12] A serious local government AI program answers three questions in writing, in plain English, and in public:
What data can be fed into which tools, and what absolutely cannot.
How residents are told when AI touched their case, and how they can opt out or appeal.
Who inside the organization reviews AI outputs before they affect a person's benefits, permit, or safety.
Transparency is not a compliance checkbox. It is the reason a parent trusts a school district's AI-assisted enrollment system, or does not. Get the plain-English version right first. The legal version will follow.
Break the Silos Before the Silos Break the Project
The best AI ideas rarely come from the IT department alone. They come from the moment a librarian, a code-enforcement officer, and a data analyst end up in the same room and realize they have been solving three versions of the same problem for a decade. Cross-departmental working groups, hackathons that invite frontline staff, and standing "show and tell" sessions where teams demo what they built last month are cheap, and they compound.
External collaboration matters just as much. Neighboring jurisdictions almost always face the same headaches, and a joint pilot with a shared vendor contract can cut costs while doubling the learning. Community groups, especially those representing residents who are historically underserved by digital services, need to be at the design table early, not surveyed after launch. An AI chatbot that works beautifully in English and stumbles in Spanish or Mandarin is not a chatbot. It is a new form of exclusion.
The Real Question Is Not Whether. It Is Who Decides.
AI in local government is not coming. It is here, in the drafting of memos, the routing of complaints, the flagging of potholes, the summarizing of council packets, the answering of the phone at two in the morning. The choice in front of every city manager, department head, first-year analyst, and new hire is not whether to engage. It is whether to shape what engagement looks like, or to inherit whatever the vendors, the headlines, and the loudest voices decide for them.
If you are a leader, the question this week is not "should we do AI." It is "what is the smallest, most honest pilot we can start on Monday, with the people most affected in the room?" If you are early in your career, the question is not "will AI take my job." It is "which repeatable, tedious part of my week can I hand to a tool by Friday, so I can spend Monday on the work that actually needed a human?"
The pothole is already reporting itself. The permit is already being pre-checked. The chatbot is already answering in three languages. The only remaining variable is you.
Pick the one thing. Try it this week. Tell somebody what happened.
That is how a city learns.
References
[^1]: City of San José. 2025. "San José AI Road Safety Pilot Data Shows 97% Accuracy." News release, September 29, 2025. https://www.sanjoseca.gov/Home/Components/News/News/6926/4699.
[^2]: Local Government Association. 2025. State of the Sector: Artificial Intelligence — 2025 Update. London: Local Government Association. https://www.local.gov.uk/publications/state-sector-artificial-intelligence.
[^3]: MissionSquare Research Institute. 2025. Artificial Intelligence in the Workforce: A Survey of State and Local Government Employees. Washington, DC: MissionSquare Research Institute. https://research.missionsq.org/content/media/document/2025/5/Artificial_Intelligence_StateLocalEmployees.pdf.
[^4]: World Economic Forum. 2024. "How 5 Global Cities Are Innovating with Generative AI." July 24, 2024. https://www.weforum.org/stories/urban-transformation/generative-ai-smart-cities/.
[^5]: Reuters. 2025. "Americans Fear AI Permanently Displacing Workers, Reuters/Ipsos Poll Finds." August 20, 2025. https://www.reuters.com/world/us/americans-fear-ai-permanently-displacing-workers-reutersipsos-poll-finds-2025-08-19/.
[^6]: KPMG in Canada. 2025. "Half of Public Servants Turn to AI, Raising Risks." September 2025. https://kpmg.com/ca/en/media/2025/09/half-of-public-servants-turn-to-ai-raising-risks.html.
[^7]: Smart Cities Dive. 2023. "Generative AI Is Here. This Is How 5 Cities Plan to Manage Its Use." November 16, 2023. https://www.smartcitiesdive.com/news/artificial-intelligence-how-cities-plan-tech/699906/.
[^8]: Smart Cities Dive. 2023. "Generative AI Is Here. This Is How 5 Cities Plan to Manage Its Use." November 16, 2023. https://www.smartcitiesdive.com/news/artificial-intelligence-how-cities-plan-tech/699906/.
[^9]: PwC. 2025. Global Workforce Hopes and Fears Survey 2025. London: PwC. https://www.pwc.com/gx/en/issues/workforce/hopes-and-fears.html.
[^10]: StateScoop. 2025. "AI Now Powers Street Hazard Detection in San Jose, Calif." September 29, 2025. https://statescoop.com/san-jose-ai-street-hazard-detection/.
[^11]: Tomorrow.City. 2025. "How Generative AI Is Shaping Today's Cities." February 3, 2025. https://www.tomorrow.city/how-generative-ai-is-shaping-todays-cities/.
[^12]: KPMG in Canada. 2025. "Half of Public Servants Turn to AI, Raising Risks." September 2025. https://kpmg.com/ca/en/media/2025/09/half-of-public-servants-turn-to-ai-raising-risks.html.
More from Artificial Intelligence
Explore related articles on similar topics
Top Paying Jobs in Artificial Intelligence
Highest paying opportunities related to this article
ABOUT THE ROLE Reporting to the Manager of Information Security Programs within the Security Technology and Programs Department, this role plays a key part in adopting and maturing the agency's Information Security Program. The specialist will own policy, training, risk, and governance frameworks, partnering with Departmental Information Security Officers to ensure consistent implementation. Additionally, the role involves researching, developing, and managing an Artificial Intelligence security program for the Office of the Chief Security Officer across a large, complex, and operationally intensive environment. KEY RESPONSIBILITIES - Build and mature the Information Security Program through strong governance, automation, and continuous improvement - Elevate Information Security awareness and strengthen relationships with Departmental Information Security Officers and Security Information Managers - Review agency presentations, drawings, and documents to ensure protected information is not exposed before external distribution - Develop agency-wide training for the Information Security Handbook - Manage AI and cybersecurity risks by anticipating threats, assessing controls, and driving practical mitigations - Evaluate and pilot emerging technologies alongside agency innovation initiatives - Assist with Insider Risk, SAFETY Act applications, security governance, and business continuity programs MINIMUM QUALIFICATIONS - Bachelor's degree in Criminal Justice, Technology, Law, Public Administration, Cybersecurity, or a related field - At least 3 years of experience in information security, technology, risk management, or program management - Demonstrated experience in information security, risk analysis, or security governance within a large or complex organization - Demonstrated experience collaborating with diverse technical, operational, and external stakeholders - Strong ownership mindset, proactive problem-solving skills, and the ability to drive initiatives across multiple departments SPECIAL REQUIREMENTS - Must undergo and clear a background investigation conducted by the Port Authority Police Department - Remote work is permitted a maximum of one day per week; regular in-office or team collaboration days are required based on business needs - Location flexibility: Can be based in New York or New Jersey depending on the selected candidate's preference SELECTION PROCESS - Initial phone interview for qualified candidates - In-depth interview(s) and/or assessment(s) - Conditional job offer followed by a mandatory background check HOW TO APPLY - Submit a resume through the official Port Authority of New York and New Jersey careers portal by clicking the "Apply Now" button - Only applicants under consideration will be contacted EMPLOYMENT DETAILS - Job ID: 64371 - Department: Security Technology & Programs - Employer: Port Authority of New York and New Jersey - Work Location: Jersey City, NJ (or New York, based on candidate preference) - Telework: Hybrid (Maximum one day per week remote) - Job Type: Full-Time
Minimum Qualifications Why Chesterfield County Join Chesterfield’s award-winning eGovernment Services team, where we use technology, design and collaboration to improve how people experience public services and how county employees get work done. We’re seeking a forward-thinking AI and Automation Solutions Administrator to help Chesterfield County identify and apply practical, responsible and impactful uses of artificial intelligence and intelligent automation. This position will work across Information Systems Technology (IST) teams and county departments to improve processes, modernize digital work and help turn emerging capabilities into secure, accessible and sustainable solutions. The role combines analytical thinking, service design, technology enablement, cross-departmental partnership and support for organizational change. Identify, evaluate and prioritize opportunities where AI and intelligent automation can improve work processes, reduce manual effort, enhance service quality and improve public experiences. Partner with IST teams and county departments to define problems, desired outcomes, readiness factors, success measures and approaches for pilots or broader initiatives. Analyze existing business processes and help design improved workflows using AI, automation, low-code platforms, integrations and modern digital-work tools. Facilitate discovery sessions, develop solution concepts, create requirements and backlog items, and collaborate with technical teams to determine practical implementation approaches. Support AI-enabled improvements involving digital services, forms, workflows, process intelligence and employee productivity. Help build countywide readiness through demonstrations, workshops, office hours, guidance, communications and practical playbooks. Provide guidance on responsible use, limitations, human review and the organizational changes associated with AI and automation. Measure and communicate outcomes such as time saved, improved turnaround times, adoption patterns, service-quality gains and user-experience improvements. Collaborate with eGovernment Services colleagues, IST leadership, cybersecurity, privacy, records management, service management, vendors and departmental stakeholders to ensure solutions are secure, accessible, governed and supportable. Stay current with emerging AI and automation capabilities and assess their suitability for county use. Perform other work as required. Qualifications Bachelor’s degree in information systems, computer science, business, public administration, communications, analytics or a related field; minimum of five years working experience, developing and deploying web-based solutions to include significant professional experience in AI enablement, intelligent automation, workflow automation, digital transformation, business systems analysis, low-code development or a similar technology-focused role; or an equivalent combination of education and experience. Significant professional experience in AI enablement, intelligent automation, workflow automation, digital transformation, business systems analysis, low-code development or a similar technology-focused role. Experience working with business stakeholders to identify needs, shape practical solutions and support organizational change. Applied knowledge of artificial intelligence, generative AI, intelligent automation, workflow tools and low-code or no-code platforms. Understanding of process analysis, service design, workflow redesign and practical technology-adoption methods. Strong facilitation, collaboration and cross-functional coordination skills. Strong written and verbal communication skills, including the ability to explain emerging technologies clearly to technical and nontechnical audiences. Ability to balance innovation with security, privacy, governance, accessibility, supportability and measurable value. Ability to organize multiple initiatives and keep work aligned with organizational priorities and available capacity. Ability to learn emerging capabilities quickly and evaluate whether they are appropriate for county use. Public-sector or local government experience is preferred. What Sets You Apart You are curious about emerging technology but focused on solving real problems rather than adopting technology for its own sake. You can move comfortably between business conversations, user needs and technical concepts. You use sound judgment and can recognize when an AI or automation solution is appropriate — and when a simpler approach would work better. You are comfortable working independently while contributing to a collaborative, cross-functional team. You value accessibility, security, responsible technology use and sustainable service delivery. You are passionate about public service and interested in improving how government serves the community. Why This Role Matters This position will help shape how Chesterfield County adopts and applies AI and intelligent automation across its operations and digital services. The work will help departments move from manual, fragmented processes toward more efficient, secure and user-centered ways of working. Although this is an individual-contributor position, it will have countywide influence through the opportunities identified, workflows improved, pilots supported and adoption practices established. Career Development and Work Environment This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience. Enjoy a flexible hybrid work environment that balances in-office collaboration and remote productivity. Additional Requirements Twelve-month probationary period. PLEASE NOTE: Must maintain personal mobile technology as a condition of employment. Pre-employment drug testing, FBI criminal background check (including fingerprinting) and education/degree verification required. This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent criminal background check. Must be a US citizen or have been a lawful resident of the US for the past ten consecutive years. PLEASE NOTE: Position open until filled (first review to begin September 14, 2026). Previous applicants do not need to re-apply. Applications will remain under consideration until position is filled. Shift Monday - Friday; 8:30 a.m. - 5:00 p.m. Work Location Information Systems Technology Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
ABOUT THE ROLE The Product Services and Technical Portfolio Project Manager serves as a primary department-facing advisor for the Office of Innovation & Technology (OIT) at the City of Philadelphia. This role is responsible for understanding business needs, documenting operational challenges, recommending available technology services, and coordinating solution delivery through OIT’s approved platforms. The position acts as a liaison between city departments and OIT technical teams, translating business needs into clear requirements, tracking requests through completion, and ensuring departments receive responsive and professional support. KEY RESPONSIBILITIES - Serve as the primary relationship contact for assigned departments - Conduct recurring check-ins to understand current needs, future priorities, and operational challenges - Lead discovery sessions to identify business needs, process challenges, manual workflows, and reporting needs - Document current-state processes and desired future-state outcomes - Use the OIT service catalog to identify available services and validate options to avoid duplicative technology - Help departments understand low-code, CRM, workflow automation, dashboard, reporting, and AI-assisted technology options - Coordinate with Technical Specialists, service owners, cybersecurity, and data governance teams to validate platform fit - Track requests from initial discovery through recommendation, approval, implementation, testing, launch, and post-implementation review - Identify opportunities to streamline department operations and recommend process improvements - Maintain accurate records of department meetings, needs assessments, solution recommendations, and implementation status MINIMUM QUALIFICATIONS 1. Strong relationship management and customer service skills 2. Ability to communicate effectively with both technical and non-technical stakeholders 3. Ability to understand department operations and translate business needs into clear requirements 4. Knowledge of IT service delivery, service catalogs, business analysis, workflow improvement, and technology enablement 5. Functional knowledge of low-code, CRM, workflow automation, dashboard, reporting, and business application platforms 6. Ability to gather platform-neutral business requirements before recommending a specific tool 7. Ability to explain technology options clearly to non-technical department users 8. Understanding of basic technology governance, data sensitivity, security, user access, and supportability considerations 9. Strong facilitation, interviewing, writing, documentation, and follow-up skills 10. Ability to manage multiple department relationships and competing priorities (Note: Preferred experience includes business relationship management, IT service delivery, project coordination, and experience with tools like Quickbase, Microsoft Power Platform, Salesforce, or ServiceNow) SPECIAL REQUIREMENTS - Must become a resident of the City of Philadelphia within six months of hire - Vaccinations are no longer required for new employees in non-medical, non-emergency, or non-patient-facing positions SELECTION PROCESS - Applications are evaluated based on experience, education, and transferable skillsets - Applications will not be considered without a cover letter - The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information, or domestic or sexual violence victim status HOW TO APPLY 1. Submit a complete application through the designated portal 2. Attach a current resume 3. Attach a cover letter (mandatory for consideration) EMPLOYMENT DETAILS - Employer: City of Philadelphia, Office of Innovation & Technology (OIT) - Job Type: Full-time - Benefits: Comprehensive health coverage for employees and eligible dependents, paid vacation, sick leave, and holidays, generous retirement savings options, Public Service Loan Forgiveness Program qualification, and a 25% tuition discount program for City employees (and sometimes spouses/dependents) in partnership with area colleges and universities
ABOUT THE ROLE Salem State University seeks a collaborative scholar with expertise in GeoAI (Geospatial Artificial Intelligence) for a temporary, full-time role beginning in Fall 2027. The successful candidate will study climate science, climate resilience, and spatial data science to address pressing socio-environmental challenges. This role involves teaching, advising, scholarship, and contributing to the continuous improvement of the department and university in a collegial and collaborative environment. KEY RESPONSIBILITIES - Perform duties in accordance with the MSCA contract, including teaching, advising, scholarship, and service - Teach a standard load of 12 credit hours per semester - Develop an undergraduate GeoAI course to support majors and minors entering the workforce - Mentor students in applied geospatial research and professional settings - Support an inclusive learning environment and work effectively with students from varied backgrounds MINIMUM QUALIFICATIONS - PhD in Geography or a related field - Demonstrated experience teaching undergraduate weather and climate courses or closely related physical geography courses - Demonstrated experience applying machine learning or AI methods to environmental, climate, or geospatial datasets SPECIAL REQUIREMENTS - Position is temporary and subject to available funding; renewal in future academic years is possible but not guaranteed - Must be able to work onsite with on-campus, in-person responsibilities (not eligible for hybrid work schedule) - Employment is contingent upon a completed background and CORI check satisfactory to the university - This position is not eligible for H1B visa sponsorship - Salem State University does not partner with or accept candidates from outside staffing agencies SELECTION PROCESS - Review of submitted application materials (CV, cover letter, unofficial transcripts) - Completed background and CORI check HOW TO APPLY - DO NOT APPLY ON MASSCAREERS. Applications submitted on MassCareers will not be considered. - Apply online exclusively on the Salem State Career site. - Attach a CV, cover letter, and unofficial transcripts to the application. - For ADA accommodation requests, email eo-hr@salemstate.edu. EMPLOYMENT DETAILS - Location: 352 Lafayette St, Salem, MA, United States - Agency: Salem State College (Salem State University) - Job Type: Full-time, Day Shift, Temporary - Number of Openings: 1 - Start Date: Fall 2027 - Work Schedule: Onsite, in-person responsibilities only (No hybrid eligibility) - The university is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA), considering all qualified candidates without regard to protected characteristics.
ABOUT THE ROLE The Associate Systems Engineer is a technical role responsible for supporting, monitoring, documenting, troubleshooting, and improving systems used by the Philadelphia Department of Prisons. This position is intended for a motivated IT professional who wants to grow in systems engineering, scripting, task automation, and infrastructure operations. The engineer will work with senior technical staff to support Microsoft Windows Server environments, application platforms, and automation scripts. The role may also involve the thoughtful use of AI tools to support research, code exploration, and workflow efficiency. KEY RESPONSIBILITIES - Monitor and support departmental systems, applications, scheduled jobs, reports, interfaces, and automation processes - Troubleshoot technical issues related to Windows servers, applications, user access, network connectivity, and scripts - Review system health, job status, log files, alerts, and dashboards to identify issues and recommend next steps - Support scheduled scripts, task automation, data imports and exports, and system integrations - Assist with developing, maintaining, testing, and documenting automation scripts using PowerShell, Python, or batch scripting - Support routine system administration tasks in Windows Server environments, including service checks, event logs, and file permissions - Assist with account access, group membership, and role-based access control in Active Directory - Create, update, and maintain technical documentation, standard operating procedures, and troubleshooting guides - Provide technical support to MIS staff, help desk, business users, vendors, and other City technology teams - Escalate complex issues to senior staff while clearly documenting symptoms, troubleshooting steps, and business impact MINIMUM QUALIFICATIONS 1. Recent graduates in STEM, technical certificates, military technical training, or equivalent experience in information technology, computer science, information systems, cybersecurity, data analytics, or a related field. 2. Professional experience in IT support, systems administration, desktop support, help desk escalation, application support, scripting, task automation, or infrastructure support. 3. Experience troubleshooting technical issues in a professional, academic, military, internship, lab, homelab, or self-directed learning environment. SPECIAL REQUIREMENTS - Demonstrated interest in systems engineering, scripting, task automation, infrastructure support, cloud, DevOps, monitoring, cybersecurity, or application support - Knowledge or experience in Microsoft Windows operating systems, Windows Server administration, PowerShell, Python, batch scripting, and Active Directory concepts - Knowledge of basic networking concepts, including IP addressing, DNS, DHCP, ports, firewalls, and connectivity troubleshooting - Experience or interest in using AI-assisted tools to support scripting, documentation, or problem-solving is a plus - Must be a city of Philadelphia resident within six months of hire SELECTION PROCESS 1. Application Review: Evaluation of the submitted application and mandatory cover letter to ensure minimum qualifications are met. 2. Interview and Assessment: Standard City of Philadelphia hiring procedures to assess technical, troubleshooting, and systems engineering skills. HOW TO APPLY 1. Submit a completed application through the official City of Philadelphia careers portal. 2. Include a cover letter, as applications without one will be considered incomplete. 3. Ensure all relevant technical experience and qualifications are clearly detailed in your application materials. EMPLOYMENT DETAILS - Employer: City of Philadelphia, Office of Innovation & Technology - Residency Requirement: Must be a city of Philadelphia resident within six months of hire - Benefits: Public Service Loan Forgiveness qualified employer, 25% tuition discount program, comprehensive health coverage, paid vacation, sick leave, holidays, and generous retirement savings options - Equal Employment Opportunity: The City of Philadelphia is an Equal Opportunity Employer
ABOUT THE ROLE The Department of Social Services (DSS), comprising the Human Resources Administration (HRA) and the Department of Homeless Services (DHS), seeks a College Aide-III to function as a Generative AI Developer Graduate Intern within Information Technology Services (ITS). This role supports the development, evaluation, and optimization of Gen AI-enabled applications to enhance the technology infrastructure, client eligibility systems, and case management services for HRA and DHS. KEY RESPONSIBILITIES - Evaluate model responses for quality, safety, accuracy, and performance, and suggest improvements. - Participate in debugging, troubleshooting, and optimizing Gen AI-enabled applications. - Update project documentation, meeting notes, and technical guides, and track assigned tasks with status updates. - Assist with data preparation, annotation, and validation for AI use cases. - Help design and architect robust, scalable, and secure GenAI solutions utilizing AWS Bedrock and Anthropic Claude models. - Review and write Python and/or ReactJS code to support building additional application features, and document all code, configuration, and development artifacts. - Conduct research, attend meetings, and perform other work as assigned. MINIMUM QUALIFICATIONS 1. Matriculation at an accredited college or graduate school. 2. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or another area relevant to the assigned information technology project(s). 3. Course of study must include or be supplemented by 9 semester credits in an acceptable course of study. 4. Appointments to Assignment Level III are made by the Technology Steering Committee through the Department of Information Technology and Telecommunications. SPECIAL REQUIREMENTS - Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. - Students shall not be employed more than half-time in any week in which classes are in session. - Students may be employed full-time during their vacation periods. SELECTION PROCESS - No Exam Required. - Title classification: Non-Competitive-5. HOW TO APPLY - Apply through the official City of New York jobs portal. - Search for Job ID 798355. - Applications are accepted until 11/03/2026. EMPLOYMENT DETAILS - Department: HRA / Department of Social Services (Administrator/Commissioner-NM) - Location: Manhattan (375 Pearl Street / 4 World Trade Center) - Employment Type: Full-Time (Note: restricted to half-time during active class sessions, full-time permitted during vacation periods) - Number of Positions: 1 - Experience Level: Experienced (Non-Manager), Job Level 03 - Residency Requirement: New York City residency is generally required within 90 days of appointment. Exceptions may apply for City employees with 2 or more continuous years of service. - Benefits: May be eligible for Public Service Loan Forgiveness and state repayment assistance programs. - The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce free from discrimination and harassment.