
The Robot on Her Nightstand: 14 Quiet Ways Cities Are Actually Using AI in 2026
At 3 a.m. in a Syracuse apartment, an 82-year-old woman wakes up, and a small robot on her nightstand asks how she slept. She's one of nine hundred New Yorkers whose AI companion, ElliQ, has cut reported loneliness by 95 percent. That is what civic AI actually looks like in 2026. Not a robot mayor. Not a chatbot pretending to be human. Just quiet tools helping overworked public servants do more good, faster. Here are clever examples across America, from Honolulu permit desks to Las Vegas sprinklers to a Chattanooga heat map that just rerouted a $6 million grant.
New York State: A Robot Companion That Reduced Loneliness by 95 Percent
The New York State Office for the Aging has now deployed more than nine hundred ElliQ AI companion robots to older adults living alone. In its evaluation, ninety-five percent of participants reported reduced loneliness, and the average user interacts with ElliQ about thirty times a day, six days a week (New York State Office for the Aging; The New York Times). Loneliness is a public health emergency the Surgeon General has literally called an epidemic. New York is treating it like one.
San José, California: Buses That Get the Green Light
While one team was watching the pavement, another was rewriting how buses move across it. San José partnered with LYT to give twenty-four bus routes AI-powered signal priority, and on one benchmark corridor buses moved twenty percent faster during peak hours (Smart Cities Dive). For a rider trying to make a shift at the hospital, twenty percent is the difference between clocking in on time and losing an hour of pay.
Miami-Dade County, Florida: The Largest AI Classroom Rollout in the Country
Miami-Dade County Public Schools rolled out Google’s Gemini AI to more than 105,000 high school students and trained over a thousand teachers to use it, the largest AI deployment in any U.S. school system so far (The New York Times). Instead of banning the tool their students were already sneaking onto their phones, the district decided to teach them how to use it well. That is a template any principal or program director can steal.
Boston, Massachusetts: Making AI Fluency a Graduation Requirement
Boston Public Schools is going one step further. Starting with the class of 2026, AI fluency will be a graduation requirement, making Boston the first major American district to treat AI literacy the way we already treat reading and math (Government Technology). A $1 million private donation is funding the curriculum. For early-career educators, this is the clearest signal yet that AI is not an elective anymore. It is the ground floor.
New Orleans, Louisiana: A Calmer 911 Line
If you have ever been on hold with 911, you know the feeling of your stomach dropping. New Orleans became the first major U.S. city to route non-emergency and duplicate 911 calls through an AI system built by Carbyne and Axon, so that when three neighbors call about the same fender-bender the AI handles the follow-ups and dispatchers can stay focused on the caller whose emergency is actually unfolding (New York Post; ExplainX). It is a quiet fix to a very loud problem.
Pittsburgh, Pennsylvania: Traffic Lights That Actually Think
Pittsburgh’s Surtrac system, born out of a Carnegie Mellon lab and now spread across the city’s $30 million Smart Spines corridors, uses AI to adapt every signal in real time based on traffic it can actually see. The result is roughly twenty-five percent shorter travel times and forty percent less idling at intersections (Route Fifty; 1001 Smart Cities). Less idling means cleaner air, lower fuel costs for working families, and fewer late pickups at daycare. Small technology, big quality-of-life lift.
Chattanooga, Tennessee: Rewiring a Mid-Sized City’s Bus System
Chattanooga is running a two-year pilot with Vanderbilt researchers to redesign CARTA bus service around AI-generated “mobility zones,” with the ambitious goal of pushing public transit ridership from about 1.6 percent of trips to five percent (Vanderbilt Engineering). Mid-sized cities have long been told they are “too small” for real transit innovation. Chattanooga is quietly proving that assumption wrong.
Chattanooga, Tennessee: Mapping 5.3 Million Trees to Fight the Heat
On a July afternoon, downtown Chattanooga can hit 112 degrees while a neighborhood three miles away sits at 90 (Esri). A researcher at the University of Tennessee at Chattanooga trained a deep-learning model on USDA aerial imagery to map every single one of the city’s 5.3 million trees with 97 percent accuracy, then layered that canopy data with income, age, and health data to build a heat risk index. The analysis persuaded the U.S. Forest Service to shift the boundaries of a $6 million grant so that Orchard Knob, the hottest and most vulnerable neighborhood, could receive some of the 5,000 new trees now going in the ground. That is AI as an equity tool, not a gadget.
Irvine, California: A Teenager’s Wildfire Sensors, Now Protecting a City
Ryan Honary was a middle-schooler when he started building AI-powered wildfire sensors after watching the Camp Fire devastate California. Today his company SensoRy AI has partnered with the City of Irvine to deploy sensors that can detect an ignition more than a mile away, long before smoke is visible from the road (KTLA; USA Today). The next great civic innovator is probably sitting in someone’s tenth-grade classroom right now. The question is whether your city is ready to listen when she raises her hand.
Hartford, Connecticut: A City Council Meeting in 80 Languages
In a city where roughly forty percent of residents speak Spanish at home, and where trust in local government has been strained by federal immigration enforcement, Hartford partnered with Google Public Sector to translate live city council meetings into up to eighty languages in real time (Route Fifty). It is a reminder that language access is not a luxury feature of democracy. It is the whole point.
Denver, Colorado: A Chatbot Named Sunny Who Never Sleeps
Denver’s AI assistant “Sunny” now speaks forty-five languages, has served more than 95,000 residents, and costs the city roughly thirty-five cents per interaction compared to about four dollars for a live agent, adding up to more than half a million dollars in savings over eighteen months (Citibot). Sunny does not replace Denver’s human workforce. She answers the question at 11:47 p.m. so the humans can tackle the harder ones in daylight.
Honolulu, Hawaii: Turning a Six-Month Permit Wait into a Two-Day One
If you have ever tried to build a garden shed and lost a summer to a permit desk, this one is for you. Honolulu adopted CivCheck’s AI plan reviewer for residential permits, and the wait to be assigned a reviewer collapsed from about six months to two or three days, while individual plan reviews dropped from sixty to ninety minutes down to fifteen or twenty (Construction Trade News; National League of Cities). Housing supply, small business growth, and everyday sanity all live inside those saved months.
Los Angeles, California: Rebuilding After the Fires, One AI Permit at a Time
After the January 2025 wildfires, Governor Newsom’s office launched a state-funded rollout of Archistar’s AI plan-check tool in Los Angeles County to help families rebuild homes faster, automating code compliance checks that used to sit in a queue for weeks (Office of Governor Newsom). Disaster recovery is where bureaucracy hurts the most. It is also where a well-designed algorithm can quietly return a year of someone’s life.
Las Vegas, Nevada: When AI Told 140,000 Households to Turn Off the Sprinklers
In the driest big city in America, the Las Vegas Valley Water District paired smart meters with a machine-learning model that can spot watering-day violations block by block and send targeted texts to 140,000 accounts in about ten minutes. Compliance with irrigation restrictions jumped by sixty-eight percent (LVVWD via SlideShare; Renewable Energy World). No fines, no shame, just a nudge at the right time. That is behavioral change at climate scale.
The Real Question Isn’t Whether Your City Will Use AI. It’s Who Gets a Seat at the Table.
Every one of these stories started the same way. Someone, somewhere, decided that a slow, unfair, or unglamorous problem was worth solving with the best tools available. Not to replace the humans doing the work, but to give them a longer reach and a shorter to-do list. If you are a mayor, a superintendent, a nonprofit leader, or a department head, your version of this list is already sitting in your inbox. It is the complaint that keeps coming back. The wait time nobody can explain. The neighborhood that always gets served last. Pick one!
And if you are just starting your career in civic life, do not wait for permission. Ryan Honary was fourteen when he built the sensor now protecting an entire California city. The next San José pothole camera, the next Sunny, the next ElliQ, is a napkin sketch in somebody’s notebook right now. Make it yours. Then send it to us, because the point of every innovation on this list is the same. Cities are not buildings and budgets. They are the people who show up, and the people who build the tools that let more people show up better.
Your move.
References
Citibot. “The Denver Model: A City Manager’s Guide to Transforming Resident Engagement with AI.” Accessed August 18, 2026. https://www.citibot.io/the-denver-model-a-city-managers-guide-to-transforming-resident-engagement-with-ai.
Construction Trade News. “Federal Interoperability Rule Accelerates State AI Permitting.” Accessed August 18, 2026. https://constructiontrade-news.com/federal-interoperability-rule-accelerates-state.
Esri. “How Maps, AI, and Trees Fight Urban Heat in Chattanooga.” January 27, 2026. https://www.esri.com/about/newsroom/blog/gis-ai-urban-forestry-heat-mitigation.
ExplainX. “New Orleans Becomes First Major U.S. City to Use AI for 911 Dispatch.” August 2026. https://explainx.ai/blog/new-orleans-ai-911-dispatch-first-us-city-rollout-august-2026.
Government of California, Office of the Governor. “Governor Newsom Announces Launch of New AI Tool to Supercharge the Approval of Building Permits and Speed Recovery from Los Angeles Fires.” April 30, 2025. https://www.gov.ca.gov/2025/04/30/governor-newsom-announces-launch-of-new-ai-tool-to-supercharge-the-approval-of-building-permits-and-speed-recovery-from-los-angeles-fires/.
Government Technology. “Boston Public Schools to Launch AI Fluency Curriculum.” Accessed August 18, 2026. https://www.govtech.com/education/k-12/boston-public-schools-to-launch-ai-fluency-curriculum.
KTLA. “Southern California City Partners with Teen-Founded AI Wildfire Detection Service.” Accessed August 18, 2026. https://ktla.com/news/orange-county/southern-california-city-partners-with-teen-founded-ai-wildfire-detection-service/.
Las Vegas Valley Water District. “AMI Data Coupled with AI to Notify Customers about Watering Noncompliance.” SlideShare presentation. Accessed August 18, 2026. https://www.slideshare.net/slideshow/ami-data-coupled-with-ai-to-notify-customers-about-watering-noncompliance/257780854.
National League of Cities. “Use AI to Transform City Operations.” July 31, 2025. https://www.nlc.org/article/2025/07/31/use-ai-to-transform-city-operations/.
New York Post. “New Orleans Becomes First Major U.S. City to Use AI for 911 Calls.” August 9, 2026. https://nypost.com/2026/08/09/us-news/new-orleans-becones-first-major-us-city-to-use-ai-for-911-calls/.
New York State Office for the Aging. “NYSOFA’s Rollout of AI Companion Robot ElliQ Shows 95% Reduction in Loneliness.” Accessed August 18, 2026. https://aging.ny.gov/news/nysofas-rollout-ai-companion-robot-elliq-shows-95-reduction-loneliness.
Renewable Energy World. “How a Las Vegas Utility Is Using AMI to Improve Customer Experience.” Accessed August 18, 2026. https://www.renewableenergyworld.com/power-grid/smart-grids/how-a-las-vegas-utility-is-using-ami-to-improve-customer-experience/.
Route Fifty. “Connecticut City Turns to AI to Increase Trust in Local Government amid Immigration Enforcement.” October 2025. https://www.route-fifty.com/artificial-intelligence/2025/10/connecticut-city-turns-ai-increase-trust-local-government-amid-immigration-enforcement/408830/.
Route Fifty. “Signals along Smart Spines Optimize Traffic Flow.” May 2022. https://www.route-fifty.com/infrastructure/2022/05/signals-along-smart-spines-optimize-traffic-flow/366767/.
Smart Cities Dive. “San José, California, Deploys AI Transit Bus Priority.” Accessed August 18, 2026. https://www.smartcitiesdive.com/news/san-jose-california-ai-transit-bus-priority/811479/.
StateScoop. “San José AI Street Hazard Detection.” Accessed August 18, 2026. https://statescoop.com/san-jose-ai-street-hazard-detection/.
The New York Times. “A.I. Is Coming for the Classroom. Miami Is Ready.” May 19, 2025. https://www.nytimes.com/2025/05/19/technology/ai-miami-schools-google-gemini.html.
The New York Times. “Meet ElliQ, the A.I. Robot Companion Fighting Loneliness.” July 6, 2024. https://www.nytimes.com/2024/07/06/nyregion/ai-robot-elliq-loneliness.html.
USA Today. “How Teen Entrepreneur Ryan Honary Built a Wildfire Sensor Network Now Working with Orange County.” August 14, 2026. https://www.usatoday.com/story/special/contributor-content/2026/08/14/how-teen-entrepreneur-ryan-honary-built-a-wildfire-sensor-network-now-working-with-the-orange-county/91307751007/.
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ABOUT THE ROLE The AI Project Lead at the Kings County District Attorney's Office scopes, plans, and delivers AI-enabled solutions to assist prosecutor workflows. Reporting to the Director of Application Development, this role collaborates with executive stakeholders and end-users to architect scalable AI and machine learning solutions. The lead acts as a trusted advisor, guiding a team of developers through ideation, solution exploration, tech stack development, product testing, and enterprise-wide deployment to support the office's mission of seeking justice. KEY RESPONSIBILITIES - Analyze, design, implement, maintain, and support AI applications and monitoring solutions for enterprise infrastructure. - Manage cloud and on-premises infrastructure for AI and machine learning tasks, including GPU infrastructure for inference and training. - Scope and design AI application architecture, including fine-tuning large language models using frameworks like HuggingFace, LoRA, or PEFT. - Implement large language model guardrails, hallucination mitigation, personally identifiable information detection, and output validation. - Mitigate risks regarding data security, integrity, and AI veracity by implementing audit logging, explainability, and human-in-the-loop workflows. - Design and deploy retrieval-augmented generation pipelines and test hybrid environments. - Review and draft training materials and internal governance to ensure compliance with agency standards. - Train, upskill, supervise, and mentor project teams and communicate project plans with stakeholders. - Oversee testing, quality assurance, scale-up, deployment, and event, patch, release, and change management processes. - Monitor industry developments and liaise with vendors regarding new products and technologies. MINIMUM QUALIFICATIONS 1. A baccalaureate degree in computer science, engineering, or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, or management of infrastructure. 2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, or management of infrastructure. 3. An equivalent combination of education and/or experience. SPECIAL REQUIREMENTS - Technical competency in Python and experience with Azure, AWS, and/or GCP. - Proficiency with LLM fine-tuning, prompt engineering, agent/tool-use frameworks, and containerization of AI workloads. - Experience with vector databases, chunking strategies, embedding models, and hybrid search approaches. - Familiarity with government or legal sector data governance, data residency, and automated document processing or de-identification pipelines. - Experience with speech-to-text pipelines, multilingual natural language processing, or translation workflows. - Ability to benchmark LLM performance, track ML experiments, and communicate AI planning effectively to executive stakeholders. SELECTION PROCESS No exam is required for this position. The role falls under the Civil Service title of IT Automation and Monitoring E with a Non-Competitive-5 title classification. HOW TO APPLY Submit an application for Job ID 789724 before the posting closes on 08/26/2026. EMPLOYMENT DETAILS - Position Type: Full-Time - Location: 350 Jay St, Brooklyn, NY - Department: Information Technology - Category: Technology, Data & Innovation - Experience Level: Experienced (Non-Manager) - Number of Positions: 1 - Residency Requirement: NYC residency is not required. - Benefits: Eligible for federal Public Service Loan Forgiveness and state repayment assistance programs. - Employer: The City of New York is an inclusive equal opportunity employer committed to a diverse workforce and a discrimination-free work environment.
ABOUT THE ROLE The Office of the Comptroller’s Bureau of Information Systems is seeking an IT Service Delivery Manager to lead and manage the organization’s IT support operations. This role ensures high-quality technical support and excellent customer service for end users by overseeing service desk staff, incident management processes, and service delivery performance. The manager will drive continuous improvement initiatives, implement ITIL-based processes, and integrate AI tools like Microsoft Copilot to enhance efficiency and user experience. This position is open only to current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager or those reachable on the civil service list for that title. KEY RESPONSIBILITIES Service Desk Operations - Manage daily operations of the IT Service Desk, ensuring timely resolution of incidents and service requests - Monitor ticket queues, escalation processes, and service level agreement (SLA) compliance - Ensure consistent delivery of high-quality customer support across all channels Team Leadership & Management - Lead, mentor, coach, and evaluate service desk analysts and support staff - Schedule staffing coverage to meet operational needs - Conduct performance reviews and support professional development plans Incident & Problem Management - Oversee major incident response and communication processes - Coordinate escalations with infrastructure, application, security, and vendor teams - Analyze recurring issues and implement root cause solutions Customer Service & User Support - Maintain high levels of customer satisfaction through responsive support - Act as an escalation point for complex or high-priority issues - Gather and review user feedback to improve service quality Reporting & Metrics - Track and report on service desk KPIs - Prepare operational reports for IT leadership and stakeholders Process Improvement & ITSM - Implement and improve ITIL-based service management processes - Maintain and optimize ticketing and knowledge management systems - Identify automation opportunities to improve efficiency Technology & Vendor Coordination - Collaborate with internal IT teams and third-party vendors to resolve issues - Assist with onboarding new technologies and support processes - Ensure proper asset tracking and support documentation MINIMUM QUALIFICATIONS Candidates must meet one of the following criteria: 1. A master's degree in computer science plus three years of progressively responsible full-time IT experience (including applications development, systems development, data communications, networking, database administration, data processing, or user services). At least 18 months must be in an administrative, managerial, executive, or supervisory capacity. 2. A baccalaureate degree plus four years of progressively responsible full-time IT experience as described above. 3. A four-year high school diploma (or equivalent) plus six years of progressively responsible full-time IT experience as described above. 4. A satisfactory combination of education and experience equivalent to options 1, 2, or 3. All candidates must have at least a high school diploma and three years of relevant experience, including 18 months in an administrative, managerial, executive, or supervisory role. PREFERRED SKILLS - Experience managing hybrid or remote support teams - Knowledge of Microsoft 365, Active Directory, networking, endpoint management, and cybersecurity fundamentals - Experience with SLA management and KPI reporting - ITIL Foundation certification SPECIAL REQUIREMENTS - Eligibility: Open only to current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager or those reachable on the civil service list for that title. - Application Requirement: Applicants must clearly indicate their current permanent Civil Service title and/or their score and list number on the open competitive list for Computer Systems Manager on their resume and cover letter. - Exam May Be Required - 55-a Program: Open to qualified persons with disabilities eligible for the 55-a Program. Indicate intent at the top of resume and cover letter. - Residency: New York City residency is not required. SELECTION PROCESS - Standard city hiring processes apply. - Submission of a resume is not a guarantee of an interview. HOW TO APPLY - Apply via the city jobs portal using Job ID 785030 - Application deadline: Posted until 09/06/2026 EMPLOYMENT DETAILS - Department: BIST-Service Desk, Office of the Comptroller - Location: Manhattan, NY (1 Centre St.) - Type: Full-Time - Experience Level: Manager - Job Level: M2 - Number of Positions: 1 - Benefits: Eligible for Public Service Loan Forgiveness (PSLF) and state repayment assistance programs.
ABOUT THE ROLE The Administrative Office of the Courts is seeking a Senior Software Developer to lead and oversee the development, configuration, integration, testing, and deployment of complex agency-wide information systems for the state courts system. This position provides senior-level expertise to all software development functions and embodies core values of integrity, inclusion, accountability, and teamwork. KEY RESPONSIBILITIES - Collaborate with project managers, business analysts, and IT resources to develop applications using the Software Development Life Cycle. - Serve as the technical leader in highly complex software or application development efforts. - Develop and maintain functionality used by software applications, including change management, security, authentication, and system-wide configurations. - Define and analyze IT problems, conduct in-depth research, and provide recommendations based on business and technical requirements. - Review and comment on functional and technical specifications written by staff. - Develop applications and software solutions using assigned languages, platforms, and frameworks. - Conduct code reviews of other software developers' work products. - Create and maintain technical documentation for research and reference. MINIMUM QUALIFICATIONS - A combination of education and experience demonstrating working knowledge may substitute for the listed qualifications. - Bachelor's degree in Information Technology, Computer Science, or a closely allied field. - Eight years of experience in a complex information technology environment. - Six years of experience developing and enhancing applications using C#, .NET, MS Entity Framework, or other high-level languages and tools. - Highly proficient in major programming languages and frameworks such as C#, .NET, and MS Entity Framework. - Demonstrated experience applying software development methodologies and leading design and implementation efforts at a senior level. - Experience developing web front-end applications using frameworks such as Blazor, Angular, React/Vite, or similar. - Experience with version control systems like Git and DevOps CI/CD practices using Azure DevOps or GitHub Actions. - Experience writing and optimizing complex SQL, including stored procedures, functions, and multi-table queries. - Advanced SQL skills, including query performance tuning, indexing strategy, execution plan analysis, and database schema design. - Knowledge of the fundamentals of Enterprise Architecture. - Proficient in utilizing Microsoft 365 products. SPECIAL REQUIREMENTS - Experience using AI-assisted development tools in a professional setting with sound judgment to balance productivity against code quality and security. - Experience integrating AI capabilities into new or existing applications, such as building custom copilots or embedding AI into workflow automation. - Ability to establish or contribute to team standards and guardrails for AI-assisted development. - Must reside in Washington State unless an exception is approved. - Must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. - Must be able to provide proof of identity and eligibility to work in the United States. - Must pass a background check, including criminal history, prior to new hire. SELECTION PROCESS 1. Submit an online application and required documents before the closing date. 2. Applications will be reviewed to assess qualifications, education, and experience. 3. Qualified candidates will be invited for an interview. 4. Selected candidates will undergo a background check including criminal history. HOW TO APPLY - Applications are accepted electronically until September 2, 2026, at 11:59 PM Pacific. The agency reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting. - Click the apply link in the original job posting to review the full job description, application submission requirements, supplemental questions, and to apply. - For assistance or alternative formats, contact the Human Resource Office at (360) 704-4143, fax (360) 586-4409, or email Recruitment@courts.wa.gov. EMPLOYMENT DETAILS - Location: Thurston County - Olympia, WA - Department: Administrative Office of the Courts, Information Services Division - Job Type: Exempt, Regular, Full-Time - Job Number: 2026-75 - Remote Employment: Requires at least 2 days per week working onsite at agency facilities. - Schedule: Workweek may fluctuate depending on workload or agency needs. Not overtime eligible. Overnight travel may be required. - Benefits: Comprehensive benefits package offered by the State of Washington. - Employer: State of Washington, Equal Opportunity Employer. The agency does not use E-verify and is not eligible to extend STEM-Optional Practice Training.
ABOUT THE ROLE The Manager, Open Data and Analytics leads the Open Data and analytic efforts for the City of Cleveland in the Office of Urban Analytics and Innovation (Urban AI), reporting to the Director. This role enables improved decision-making through data analytics, increases transparency and quality control through data access, and establishes data governance. The team is responsible for fostering a culture of data and continuous improvement to modernize City Hall, improve operations, and better deliver services to residents. KEY RESPONSIBILITIES - Define and lead complex, cross-departmental analytics and data projects to successful completion - Develop and launch complex analytic solutions supporting city strategic initiatives - Oversee operations of the city's Open Data Portal and plan for continuous improvement - Support city departments in using analytic tools such as Power BI and GIS - Develop and implement change management strategies to maximize employee adoption of data products - Facilitate community engagement and awareness of City data initiatives through partnerships, nonprofits, and hackathons - Serve as the liaison to city staff, departments, consultants, and senior management - Act as team lead and people manager for data and analytics staff in Urban AI - Manage city-wide data and analytics projects, determining tools, scope, timeline, and team members - Execute projects efficiently, measuring performance using appropriate project management tools - Partner with Innovation and Process Improvement leaders on complex, process-driven projects - Implement data management systems and processes with the city-wide Data Warehouse team - Baseline initiatives against industry best practices and peer cities - Supervise planning, analysis, coordination, implementation, and documentation of departmental activities - Monitor project timelines, expenditures, and prepare reports regarding program activities and operational issues MINIMUM QUALIFICATIONS - Bachelor's degree in Business Administration, Public Administration, or a related field from an accredited four-year college or university - Substitution: Two years of equivalent education, training, and experience may substitute for each year of college education lacking - Substitution: A project or program management certification may substitute for up to two years of college education - Five years of full-time paid experience in program or project management, administrative operations, or a related field - Proficiency in the use of computers and common office software applications - Strong written, verbal, organizational, communication, and time management skills SPECIAL REQUIREMENTS - Must be able to lift and carry a minimum of thirty (30) pounds - Valid State of Ohio Driver's License required - Experience with analytic tools such as Power BI, Tableau, GIS, R Studio, or Shiny - Experience with programming languages such as SQL, Python, or R (preferred) - Proven self-management and team-management skills with a customer-oriented attitude - Demonstrated ability to manage complex projects across multiple departments, including monitoring budgets and timelines - Preferred: Local government experience, prior experience as a people manager or team lead, and project management or program administration experience SELECTION PROCESS Not specified in the provided job description. HOW TO APPLY Not explicitly specified in the provided text. Applicants should refer to the official City of Cleveland careers portal and search for Job Number 10829-HR before the closing date. EMPLOYMENT DETAILS - Employer: City of Cleveland - Job Type: Full-time - Job Number: 10829-HR - Department: 1601 - Innovation & Technology - Division: 160104 - Urban AI - Location: 1601 - Innovation & Technology, Cleveland, OH - Opening Date: 07/23/2026 - Closing Date: 08/20/2026 11:59 PM Eastern
ABOUT THE ROLE The Product Services and Technical Portfolio Project Manager serves as a primary department-facing advisor for the Office of Innovation & Technology (OIT) at the City of Philadelphia. This role is responsible for understanding business needs, documenting operational challenges, recommending available technology services, and coordinating solution delivery through OIT’s approved platforms. The position acts as a liaison between city departments and OIT technical teams, translating business needs into clear requirements, tracking requests through completion, and ensuring departments receive responsive and professional support. KEY RESPONSIBILITIES - Serve as the primary relationship contact for assigned departments - Conduct recurring check-ins to understand current needs, future priorities, and operational challenges - Lead discovery sessions to identify business needs, process challenges, manual workflows, and reporting needs - Document current-state processes and desired future-state outcomes - Use the OIT service catalog to identify available services and validate options to avoid duplicative technology - Help departments understand low-code, CRM, workflow automation, dashboard, reporting, and AI-assisted technology options - Coordinate with Technical Specialists, service owners, cybersecurity, and data governance teams to validate platform fit - Track requests from initial discovery through recommendation, approval, implementation, testing, launch, and post-implementation review - Identify opportunities to streamline department operations and recommend process improvements - Maintain accurate records of department meetings, needs assessments, solution recommendations, and implementation status MINIMUM QUALIFICATIONS 1. Strong relationship management and customer service skills 2. Ability to communicate effectively with both technical and non-technical stakeholders 3. Ability to understand department operations and translate business needs into clear requirements 4. Knowledge of IT service delivery, service catalogs, business analysis, workflow improvement, and technology enablement 5. Functional knowledge of low-code, CRM, workflow automation, dashboard, reporting, and business application platforms 6. Ability to gather platform-neutral business requirements before recommending a specific tool 7. Ability to explain technology options clearly to non-technical department users 8. Understanding of basic technology governance, data sensitivity, security, user access, and supportability considerations 9. Strong facilitation, interviewing, writing, documentation, and follow-up skills 10. Ability to manage multiple department relationships and competing priorities (Note: Preferred experience includes business relationship management, IT service delivery, project coordination, and experience with tools like Quickbase, Microsoft Power Platform, Salesforce, or ServiceNow) SPECIAL REQUIREMENTS - Must become a resident of the City of Philadelphia within six months of hire - Vaccinations are no longer required for new employees in non-medical, non-emergency, or non-patient-facing positions SELECTION PROCESS - Applications are evaluated based on experience, education, and transferable skillsets - Applications will not be considered without a cover letter - The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information, or domestic or sexual violence victim status HOW TO APPLY 1. Submit a complete application through the designated portal 2. Attach a current resume 3. Attach a cover letter (mandatory for consideration) EMPLOYMENT DETAILS - Employer: City of Philadelphia, Office of Innovation & Technology (OIT) - Job Type: Full-time - Benefits: Comprehensive health coverage for employees and eligible dependents, paid vacation, sick leave, and holidays, generous retirement savings options, Public Service Loan Forgiveness Program qualification, and a 25% tuition discount program for City employees (and sometimes spouses/dependents) in partnership with area colleges and universities





