Smarter Messaging, Stronger Communities: How AI Is Reinventing Public Sector Storytelling

ABOUT THE ROLE The San Francisco District Attorney's Office seeks a Director of Communications to provide strategic leadership and direction for all internal and external communications and marketing. This role shapes the Department's public image, oversees brand consistency, and develops comprehensive strategies to advance organizational goals, inform the public, and build trust. The ideal candidate is a highly skilled, creative writer who thrives in media relations and has a track record of executing successful strategic communications and public affairs strategies. KEY RESPONSIBILITIES - Develop and implement an integrated communications and marketing strategy aligned with the department's mission and policy priorities. - Advise executive leadership on messaging, public engagement, and reputation management. - Oversee crisis communications planning and rapid-response protocols. - Lead the development and execution of marketing campaigns and enforce brand and visual identity guidelines. - Utilize data and analytics to evaluate campaign effectiveness. - Serve as the primary media contact and spokesperson for the department. - Develop and maintain strong relationships with media outlets, stakeholders, and community organizations. - Oversee press releases, media advisories, speeches, and briefing materials for leadership. - Coordinate press conferences, public announcements, and outreach events. - Guide messaging for internal audiences to promote transparency and employee engagement. MINIMUM QUALIFICATIONS 1. Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or a related field; AND 2. 8 years of progressively responsible experience in strategic communications, marketing, or public affairs, of which 3 years must include experience supervising professionals. 3. Substitutions: An advanced degree may substitute for one year of experience. Additional relevant experience may substitute for the required degree on a year-for-year basis (up to a maximum of 2 years). SPECIAL REQUIREMENTS - Must obtain and maintain a DOJ/FBI Live Scan security clearance to access criminal justice systems and information. - Ability to work outside normal office hours as needed. - Desirable qualifications include a Juris Doctorate or advanced degree, professional experience in government or large nonprofit communications, and proficiency in G Suite, Word, Excel, SharePoint, Teams, and PowerPoint. SELECTION PROCESS - Desirable qualifications will be used to identify candidates advancing to the interview process and to identify job finalists at the end of the selection process when referred for hiring. HOW TO APPLY - Apply using SmartRecruiters, the City and County of San Francisco's application portal. - For questions, contact Shavaun Tolliver at shavaun.tolliver@sfgov.org or Richard Ng at richard.ng@sfgov.org. EMPLOYMENT DETAILS - Department: District Attorney - Job Class: 0931-Manager III - Role Type: Permanent Exempt (PEX). Employees serve at the discretion of the appointing officer and are not subject to civil service selection, appointment, and removal procedures. - Hours: Full-time - Application Opening: September 28, 2026 - Application Deadline: To be determined (recruitment may close at any time) - Location: San Francisco, CA

ABOUT THE ROLE The King County Department of Information Technology (KCIT) is seeking a Senior GIS Engineer to join the award-winning King County GIS Center. This role involves leading a major modernization effort to migrate and re-engineer GIS applications, services, and data platforms into cloud-based environments. The position focuses on transforming legacy systems, streamlining workflows, and improving reliability and scalability to advance data-driven decision-making and innovative public service delivery. KEY RESPONSIBILITIES - Build, maintain, and enhance enterprise GIS data systems and automated workflows - Acquire, process, and maintain spatial datasets used across County programs - Apply AI tools and techniques to improve spatial analysis and data processing - Monitor GIS platforms to ensure secure, reliable, and high-performing operations - Provide technical guidance and responsive support to King County staff and partners - Develop and maintain scripts and automation (Python, ArcPy, or equivalent) for data processing, quality control, and platform operations - Design and implement cloud-native spatial data pipelines - Contribute to the migration of on-premise GIS resources to the cloud, including SQL Server geodatabases, ETL workflows, and legacy systems - Develop, plan, and implement AI standards and practical AI use cases within GIS platforms - Provide quality assurance, quality control, and user acceptance testing - Administer county-wide platforms such as ArcGIS Enterprise, ArcGIS Server, and geodatabases - Coordinate enterprise-level GIS services, policies, standards, and procedures with other County professionals MINIMUM QUALIFICATIONS - 5 years or more of increasingly responsible professional experience in a GIS technological data platform - Advanced knowledge of GIS software and platforms: ArcGIS Pro and extensions, ArcGIS Enterprise, ArcGIS Online - Advanced knowledge of geodatabase and relational database platforms (e.g., Azure SQL, SQL Server, PostgreSQL) - Advanced knowledge in complex spatial data management, system administration, spatial ETL processes with custom Python and/or FME, and infrastructure migrations to cloud environments - Experience using AI-assisted development tools (e.g., Claude Code, GitHub Copilot) to write, review, refactor, and maintain application code and scripts - Advanced experience in both raster and vector processing from source data to product - Advanced programming knowledge developing cross-platform, multi-function, interactive applications, and data integrations for end-users SPECIAL REQUIREMENTS - Hybrid work model with the primary onsite location at King Street Center, Seattle, WA - Must reside in Washington state within a reasonable distance to the King County worksite - Must maintain a home workspace with a reliable internet connection for remote work - Participation in the After-Hours Support (AHS) team on a 24x7, 7-day rotation (Monday-Sunday) - FLSA Exempt status (not eligible for overtime pay) - Ability to troubleshoot issues, track, resolve, and document system problems requiring a broad understanding of complex systems SELECTION PROCESS - Evaluation of the online application, employment history, resume, and cover letter - Assessment of the candidate's ability to fulfill the requirements based on the details provided in the application materials HOW TO APPLY - Complete the online application, including employment history going back at least seven years (or more to include all relevant experience) - Attach a resume including all relevant experience - Attach a cover letter detailing how you are an excellent fit for this position - For accommodations or questions, contact Angelia Remolana at aremolana@kingcounty.gov - Closing Date: 9/21/2026 11:59 PM Pacific EMPLOYMENT DETAILS - Location: King Street Center - 201 S Jackson St, Seattle, WA - Department: KCIT - Information Technology - Division: Engineering Division - Job Number: 2026-27874 - Job Type: Career Service (Exec), Full Time - Union: PROTEC17 - Information Technology - Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (alternative work schedules may be considered by management)

ABOUT THE ROLE Reporting to the Manager of Information Security Programs within the Security Technology and Programs Department, this role plays a key part in adopting and maturing the agency's Information Security Program. The specialist will own policy, training, risk, and governance frameworks, partnering with Departmental Information Security Officers to ensure consistent implementation. Additionally, the role involves researching, developing, and managing an Artificial Intelligence security program for the Office of the Chief Security Officer across a large, complex, and operationally intensive environment. KEY RESPONSIBILITIES - Build and mature the Information Security Program through strong governance, automation, and continuous improvement - Elevate Information Security awareness and strengthen relationships with Departmental Information Security Officers and Security Information Managers - Review agency presentations, drawings, and documents to ensure protected information is not exposed before external distribution - Develop agency-wide training for the Information Security Handbook - Manage AI and cybersecurity risks by anticipating threats, assessing controls, and driving practical mitigations - Evaluate and pilot emerging technologies alongside agency innovation initiatives - Assist with Insider Risk, SAFETY Act applications, security governance, and business continuity programs MINIMUM QUALIFICATIONS - Bachelor's degree in Criminal Justice, Technology, Law, Public Administration, Cybersecurity, or a related field - At least 3 years of experience in information security, technology, risk management, or program management - Demonstrated experience in information security, risk analysis, or security governance within a large or complex organization - Demonstrated experience collaborating with diverse technical, operational, and external stakeholders - Strong ownership mindset, proactive problem-solving skills, and the ability to drive initiatives across multiple departments SPECIAL REQUIREMENTS - Must undergo and clear a background investigation conducted by the Port Authority Police Department - Remote work is permitted a maximum of one day per week; regular in-office or team collaboration days are required based on business needs - Location flexibility: Can be based in New York or New Jersey depending on the selected candidate's preference SELECTION PROCESS - Initial phone interview for qualified candidates - In-depth interview(s) and/or assessment(s) - Conditional job offer followed by a mandatory background check HOW TO APPLY - Submit a resume through the official Port Authority of New York and New Jersey careers portal by clicking the "Apply Now" button - Only applicants under consideration will be contacted EMPLOYMENT DETAILS - Job ID: 64371 - Department: Security Technology & Programs - Employer: Port Authority of New York and New Jersey - Work Location: Jersey City, NJ (or New York, based on candidate preference) - Telework: Hybrid (Maximum one day per week remote) - Job Type: Full-Time

ABOUT THE ROLE The New York City Department of Youth and Community Development (DYCD) is recruiting a Special Assistant to the Commissioner to support the day-to-day operations of the Commissioner's Office. This role ensures effective coordination of priorities, information, and activities across the agency. The Special Assistant provides administrative and operational support, manages scheduling, information management, and meeting preparation, and serves as a key coordination point between the Commissioner's Office, internal teams, and external stakeholders. The position may also support projects aimed at improving efficiency and coordination, including the use of technology and emerging tools such as artificial intelligence. KEY RESPONSIBILITIES - Support the day-to-day management of the Commissioner's calendar, including scheduling meetings and coordinating logistics. - Prepare, review, and organize materials for meetings, briefings, and external engagements, including agendas and background documents. - Track follow-up items and help ensure timely responses to requests and inquiries. - Support projects focused on improving workflows and coordination, including the use of technology and AI tools. - Serve as a key point of contact between the Commissioner's Office, internal teams, and external stakeholders, including nonprofit providers and other City agencies. - Support the flow and organization of information to and from the Commissioner's Office to ensure clarity and accessibility. - Provide coordination support during meetings, site visits, and external events, including accompanying the Commissioner as needed. - Support the preparation of materials in coordination with the Strategic Communications team to align messaging. - Assist with organizing documents, files, and systems to improve efficiency and accessibility of information. - Exercise discretion and sound judgment in handling sensitive or confidential information. - Work closely with the Commissioner's scheduler and executive staff across City Hall and partner agencies to arrange meetings and events. MINIMUM QUALIFICATIONS 1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in a high-level administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the high-level administrative capacity experience described in 1 above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative experience as described in 1 above. SPECIAL REQUIREMENTS - Strong organizational and time management skills with attention to detail. - Ability to manage multiple priorities in a fast-paced environment and respond to changing priorities. - Strong written and verbal communication skills. - Comfort working with technology tools, data organization systems, and emerging AI tools to improve efficiency. - High level of discretion and professionalism. - Experience working in government, nonprofit, or public service settings, including familiarity with community-based organizations, is preferred. - New York City residency is generally required within 90 days of appointment (exceptions may apply for City employees with 2 continuous years of service). SELECTION PROCESS - No Exam Required. - Selection will be based on the evaluation of application materials and standard interview processes for non-competitive civil service titles. HOW TO APPLY - Applications must be submitted online through the official NYC Careers portal. EMPLOYMENT DETAILS - Employer: NYC Department of Youth and Community Development (DYCD) - Department: Commissioner's Office - Location: NYC-ALL BOROS (Work location: 2 Lafayette St., N.Y.) - Job Type: Full-Time - Job ID: 776799 - Title Code: 95700 - Civil Service Title: Executive Assistant to the Com - Business Title: Special Assistant To The Commissioner - Title Classification: Non-Competitive-5 - Experience Level: Executive - Job Level: M4 - Number of Positions: 1 - Posted Date: 07/23/2026 - Closing Date: 09/21/2026 - Category: Administration & Human Resources

ABOUT THE ROLE The Senior Manager of Communications leads the Charlotte Area Transit System (CATS) communications and information functions, ensuring clear, accurate, and timely messaging to customers, stakeholders, and the community. Reporting to the Director of Marketing and Communications, this role develops and executes integrated communications strategies that support service delivery, build ridership, provide operational transparency, and build public trust. Note: Employees hired into this role will remain City of Charlotte employees through December 31, 2026, and will transition to the newly created Metropolitan Public Transit Authority (MPTA) on January 1, 2027, with no break in service. KEY RESPONSIBILITIES - Develop and implement communications and marketing strategies supporting service priorities and public information needs. - Oversee development and dissemination of service-related communications, including changes, disruptions, and planned initiatives. - Lead media relations activities, including press materials, inquiries, interviews, and briefings. - Lead internal communications for employees, partnering with HR and leadership to ensure timely and effective messaging. - Oversee content and performance of digital communication channels, including websites, social media, and alerts. - Lead development and execution of crisis communication protocols and response strategies during major incidents. - Lead and manage communications staff, establishing performance expectations and professional development priorities. - Coordinate with Marketing, HR, Customer Service, Planning, Operations, Legal, and executive leadership for integrated messaging. - Evaluate emerging communications tools and implement improvements to workflows and performance tracking. MINIMUM QUALIFICATIONS - Bachelor’s degree in communications, public relations, journalism, marketing, public administration, or a related field. - Ten (10) years of progressively responsible experience in public communications, media relations, or public information (or an equivalent combination of education and experience). - Preferred: Master’s degree, public-sector or transit experience, crisis communications experience, digital platform oversight, and experience leading professional staff. SPECIAL REQUIREMENTS - Must pass a pre-employment drug-screening test and physical examination. - Must pass a comprehensive background check (including reference, SSN, education, criminal, credit, sex offender registry, and motor vehicle records checks). - May involve work outside normal business hours, including weekends, during service disruptions, emergencies, or major public initiatives. - Employment will transition from the City of Charlotte to the Metropolitan Public Transit Authority (MPTA) on January 1, 2027. SELECTION PROCESS - Standard application review. - Candidates may be asked to take a skills test and/or participate in other assessments during the selection process. - Final candidates must successfully complete background checks and pre-employment drug/physical screenings. HOW TO APPLY - Apply online via the City of Charlotte careers portal. - Self-service application kiosks are available at the Human Resources Department lobby (700 East 4th Street, Suite 200, Charlotte, NC 28202), Monday through Friday, 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. - For questions about the application or hiring process, email Careers@ci.charlotte.nc.us. - Reasonable accommodations for the application process can be requested via the Innovation & Technology ADA request form or by calling 704.336.4120. EMPLOYMENT DETAILS - Employer: City of Charlotte (Charlotte Area Transit System Department) - Job Type: Full time - Job Requisition ID: JR104474 - Location: Charlotte-Mecklenburg Government Center, Charlotte, NC - Closing Date: September 30, 2026 - Benefits: Comprehensive benefits package provided by the City of Charlotte (transitioning to MPTA provisions in 2027). - The City of Charlotte is an Equal Opportunity Employer and a drug and alcohol-free workplace.

ABOUT THE ROLE The Senior Manager of Marketing serves as the senior leader responsible for the strategy, execution, and performance of the Charlotte Area Transit System (CATS) marketing and promotional functions. Reporting to the Director of Marketing and Communications, this role provides leadership for marketing programs supporting ridership growth, fare initiatives, brand awareness, and customer engagement. The position holds accountability for both strategic direction and operational execution, directly overseeing marketing staff while establishing systems and processes to support future organizational scaling. CATS is currently transitioning to the newly created Metropolitan Public Transit Authority (MPTA). Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027, with no break in service. KEY RESPONSIBILITIES - Provide strategic leadership for marketing programs supporting ridership growth, fare initiatives, and service awareness. - Lead development and execution of integrated marketing campaigns across digital, print, broadcast, and community channels. - Establish and maintain brand standards, messaging frameworks, and visual identity guidelines. - Develop and oversee marketing strategies supporting fare programs, promotions, and service initiatives. - Establish performance metrics, analyze engagement data, and prepare reports to guide decision-making. - Provide direct supervision of marketing staff and build scalable systems for future organizational growth. - Collaborate with Communications, Customer Service, Operations, Planning, and Finance teams to ensure alignment. - Develop and manage marketing budgets and oversee procurement and contract administration for vendors. MINIMUM QUALIFICATIONS - Bachelor's degree in marketing, communications, business administration, public administration, or a related field. - Ten (10) years of progressively responsible experience in marketing, branding, or promotional program management (or an equivalent combination of education and experience). - Preferred: Master's degree in marketing, business administration, or public administration; demonstrated experience leading marketing programs with performance accountability; staff management experience; public-sector, transit, or transportation experience; experience supporting fare programs or managing marketing vendors. SPECIAL REQUIREMENTS - Must pass a pre-employment drug-screening test and physical examination. - Must pass a comprehensive background check, which may include reference, education, criminal conviction, credit history, sex offender registry, and motor vehicle records checks. - Work is primarily in a professional office environment but may require extended periods of sitting, occasional travel, and work beyond normal business hours, including weekends, during major campaigns. SELECTION PROCESS - Candidates may be asked to take a skills test and/or participate in other assessments during the selection process. - Final candidates must successfully complete background checks, drug screening, and a physical examination prior to employment. HOW TO APPLY - Apply online through the City of Charlotte careers portal. - Self-service application kiosks are available at the Human Resources Department lobby, 700 East 4th Street, Suite 200, Charlotte, NC 28202 (open Monday-Friday, 9:30 a.m. to 3:30 p.m. EST, excluding official City holidays). - For questions about the application or hiring process, email Careers@ci.charlotte.nc.us. - Reasonable accommodations for the application process can be requested via the Innovation & Technology ADA request form or by calling 704.336.4120. EMPLOYMENT DETAILS - Employer: City of Charlotte / Charlotte Area Transit System (CATS) - Department: Charlotte Area Transit System Department - Job Requisition ID: JR104475 - Job Type: Full time - Location: Charlotte-Mecklenburg Government Center, Charlotte, NC - Closing Date: September 30, 2026 - Benefits: Comprehensive benefits package provided. - Equal Opportunity Employer: The City of Charlotte does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation, or gender expression.

ABOUT THE ROLE Prince William County is hiring its first-ever Sustainability Communications and Engagement Manager within the Office of Sustainability. This role serves as a bridge between technical expertise and public understanding. The manager will develop strategic communications, educational campaigns, and engagement initiatives to increase awareness of environmental sustainability programs, encourage community participation, and help stakeholders understand how these initiatives improve quality of life. The position supports the implementation of the County’s Community Energy and Sustainability Master Plan to meet Climate Mitigation and Resiliency goals. KEY RESPONSIBILITIES - Develop public communications and outreach materials focused on renewable energy, energy conservation, and natural resource protection - Create campaigns highlighting available incentives and programs for residents and businesses - Support the development of progress reports, including the county’s Environmental Sustainability Annual Report - Translate complex technical, scientific, or policy-related information into clear, accessible messaging for diverse audiences - Create engaging content across multiple channels, including websites, newsletters, social media, presentations, and reports - Plan and implement public engagement campaigns to build awareness and strengthen community partnerships - Write and edit communications products such as annual reports, media releases, feature stories, and educational materials - Collaborate with communications professionals, technical staff, and organizational leadership - Build relationships with community organizations, businesses, and industry partners to advance strategic initiatives - Track legislative or policy developments and prepare briefing materials for leadership - Manage multiple communications projects simultaneously while meeting deadlines in a fast-paced environment - Use analytics and audience feedback to evaluate and improve future outreach strategies - Pursue and secure funds or resources to support the implementation of strategic plans MINIMUM QUALIFICATIONS - High School Diploma or GED - 7 years of professional experience developing, facilitating, and delivering strategic engagement plans and communication programs that support programmatic initiatives, including developing reports, office publications, and outreach materials for internal and public audiences - Preferred: Bachelor’s Degree from an accredited four-year college or university in Communications, Marketing, Environmental Sustainability, or a related area SPECIAL REQUIREMENTS - May be required to attend meetings or events outside of standard work hours a few times a quarter SELECTION PROCESS - Applications will be reviewed based on the stated minimum and preferred qualifications, with a focus on the candidate's ability to act as a strategic communicator, translate technical information, and execute public outreach initiatives HOW TO APPLY - Submit an application through the Prince William County Government official employment portal - Prospective and current employees are encouraged to discuss potential reasonable accommodations with the employer by contacting Human Resources EMPLOYMENT DETAILS - Location: Prince William County, VA - Job Type: Full-Time - Department: Executive Management (Office of Sustainability) - Job Number: 202610773 - Grade: C51 - Opening Date: 08/25/2026 - Closing Date: 9/21/2026 at 11:59 PM Eastern Time - Work Schedule: Monday-Friday, 9:00 AM to 5:00 PM, 37.5 hours weekly; telework allowed two days a week, dependent upon business needs - Benefits: Virginia Retirement System (VRS), 401a and 457 retirement savings plans, paid annual, personal, and sick leave, paid holidays, optional group medical and dental health plans, optional group life insurance, Employee Assistance Program (EAP), career development opportunities, and eligibility for Public Service Loan Forgiveness (PSLF) - Employer: Prince William County Government

ABOUT THE ROLE Baltimore City’s Department of Recreation and Parks (BCRP) is seeking a creative, strategic, and experienced leader to serve as the Chief of Marketing and Media Services. Reporting to the Deputy of Administration, this role leads the department’s marketing efforts, manages the daily operations of the marketing and media office, and serves as the agency’s spokesperson. The ideal candidate will develop comprehensive marketing strategies, build brand awareness, manage crises, and represent the department before media, legislative committees, and major events. This is a non-civil service position. KEY RESPONSIBILITIES - Develop and implement a comprehensive annual strategic marketing and communications plan aligned with agency priorities - Develop proactive communications strategies to strengthen public trust and protect the agency’s reputation - Serve as communications advisor to executive leadership, preparing messaging, speeches, and talking points - Oversee multiple marketing projects, establish priorities, manage deadlines, and ensure timely delivery - Collaborate with other divisions to identify communication needs and ensure consistent promotion of programs - Lead, coach, develop, and evaluate marketing and communications staff - Lead crisis communications planning and serve as key advisor during emergencies or sensitive issues - Establish and enforce agency-wide brand standards, messaging frameworks, and visual identity guidelines - Utilize data analytics and media metrics to evaluate campaign effectiveness and inform decision-making - Develop and administer the division’s budget - Represent the agency in professional organizations, workshops, and collaborative initiatives - Serve as the agency’s spokesperson to media, elected officials, and community organizations - Develop internal communications strategies to improve employee engagement MINIMUM QUALIFICATIONS Education: - Bachelor's degree in Marketing, Communications, Public Relations, Journalism, Public Administration, or a related field from an accredited college or university. Experience: - Five (5) to seven (7) years of progressively responsible experience in marketing, communications, public affairs, or public information. - At least two (2) years of supervisory or management experience. Equivalency: - An equivalent combination of education and experience may be considered. Licenses: - Valid Maryland Class C Noncommercial driver's license (or equivalent) and eligibility to obtain a Baltimore City driver’s permit. Provisional licenses are not accepted. - Applicants must upload a copy of their valid driver's license with the application. PREFERRED SKILLS - Strategic planning and organizational communications - Media relations and crisis communications - Brand management - Digital marketing analytics - Project management - Budget management - Staff coaching and performance management - Political acumen and ability to work with elected officials - Strong judgment in high-profile or sensitive situations - Ability to analyze complex information and translate it into clear public messaging SPECIAL REQUIREMENTS - Non-Civil Service Position - Background Check: Eligible candidates must complete authorization for a Criminal Background Check and/or Fingerprint screening. - Probation: All selected persons must complete a 6-month mandatory probation. - Financial Disclosure: Required to complete a Financial Disclosure pursuant to City Ethics Law within 30 days of hire. - Driver's License: Must provide a copy of a valid driver's license with the application. SELECTION PROCESS - Application review based on minimum qualifications. - Standard City of Baltimore hiring procedures apply. HOW TO APPLY - Apply online via the City of Baltimore careers portal. - Job Requisition ID: R0018470 - Application Deadline: October 14, 2026 - Note: You must upload a copy of your valid driver's license with the application. EMPLOYMENT DETAILS - Department: Baltimore City Recreation and Parks (BCRP) - Location: 3001 East Drive, Baltimore, MD - Type: Full-Time - Benefits: Medical, prescription drug, dental, vision, optional life, AD&D, FSA plans, wellness programs, support groups, and workshops.