
Smarter Messaging, Stronger Communities: How AI Is Reinventing Public Sector Storytelling
Artificial intelligence (AI) offers transformative potential for effectively managing social media platforms in local government settings. AI-driven tools can automate content creation, allowing for timely and consistent messaging without the need for constant human intervention. These tools can analyze trends, predict peak engagement times, and tailor messages to specific demographics, enhancing the impact of each post. AI can also help in monitoring social media activity, tracking citizen sentiment, and identifying emerging issues. By using natural language processing, AI can sift through comments and posts to provide real-time feedback, enabling quick responses to citizen concerns. This can improve public trust and ensure the government remains responsive to its constituents1.
Crafting Messages for Diverse Audiences
Crafting messages that resonate with diverse audiences is crucial for effective communication in any community. Municipal governments must consider cultural, linguistic, and socio-economic factors when designing their messaging strategies. Tailoring messages to address the unique needs and perspectives of different groups can lead to increased engagement and a stronger connection with the community2. Utilizing data analytics can help identify the preferences and habits of various demographic segments. By understanding these nuances, governments can craft messages that are not only informative but also relatable and impactful. This targeted approach ensures that the right information reaches the right people, fostering inclusivity and participation3.
Building Trust Through Transparent Communication
Transparency is a cornerstone of building trust between governments and citizens. Regular, open communication about government activities, decisions, and initiatives fosters a sense of inclusion and accountability. Social media is a powerful tool for achieving transparency, offering a platform for real-time updates and direct interaction with the public. To maintain transparency, governments should provide clear and accurate information, addressing both positive developments and challenges. This openness helps dispel misinformation and rumors, reinforcing trust in government institutions. Engaging citizens in dialogues through social media platforms can further enhance this trust, as people feel their voices are heard and valued4.
Measuring the Impact of Social Media Campaigns
Evaluating the effectiveness of social media campaigns is critical for continuous improvement in communication strategies. Metrics such as engagement rates, reach, and sentiment analysis provide insights into how well messages are received by the public. These data points help identify which strategies work and where adjustments are necessary5. Regular analysis of social media performance can inform future campaigns, ensuring resources are allocated efficiently and goals are met. By setting clear objectives and using data-driven evaluations, governments can refine their messaging approaches, maximizing the impact of their communications efforts6.
Enhancing Crisis Communication
In times of crisis, effective communication becomes even more critical. Social media provides a rapid-response mechanism for disseminating urgent information to the public. It is essential to have pre-established communication plans that outline procedures for crisis messaging, ensuring that information is accurate and disseminated promptly7. AI tools can assist in crisis communication by quickly analyzing incoming data to identify the scale of an issue and predict its development. This capability enables governments to craft appropriate responses and keep the public informed with timely updates. Establishing a consistent voice and maintaining clarity during crises can help alleviate public concerns and guide community action8.
Future Directions in Government Messaging
Looking ahead, the integration of emerging technologies and innovative practices will continue to shape government messaging strategies. Embracing advancements such as augmented reality and virtual reality can provide immersive experiences that engage citizens in new and meaningful ways. These technologies can be used for virtual town halls, educational initiatives, and interactive community planning sessions9. Additionally, fostering partnerships with tech companies and academic institutions can spur innovation and provide fresh perspectives on communication strategies. These collaborations can lead to the development of new tools and techniques that enhance the reach and effectiveness of government messaging10. By embracing these forward-thinking approaches, governments can strengthen their connection with citizens, ensuring that communication remains relevant and impactful in an ever-evolving digital landscape.
Embracing Change for Stronger Community Engagement
As digital communication continues to evolve, local governments must adapt to maintain effective engagement with their communities. By leveraging AI, crafting targeted messages, maintaining transparency, and using data-driven approaches, governments can enhance their communication strategies. Embracing these changes will not only improve the flow of information but also foster a sense of trust and collaboration between citizens and their government. Adopting innovative technologies and practices will empower governments to address the challenges of the future, ensuring they remain responsive and connected to the needs of their communities. This commitment to evolution in media and messaging will pave the way for stronger, more resilient municipalities that are better equipped to serve their citizens.
Bibliography
Townsend, Anthony M., and Mark Z. Taylor. 2018. "Smart Cities and the Social Sciences: Digital Technology and the City." In The Routledge Companion to Media Technology and Obsolescence, edited by Mark J.P. Wolf. Routledge.
Gordon, Eric, and Paul Mihailidis, eds. 2016. Civic Media: Technology, Design, Practice. The MIT Press.
Jenkins, Henry, Mizuko Ito, and danah boyd, eds. 2015. Participatory Culture in a Networked Era: A Conversation on Youth, Learning, Commerce, and Politics. Polity.
Rheingold, Howard. 2012. Net Smart: How to Thrive Online. The MIT Press.
Bennett, W. Lance, and Alexandra Segerberg. 2013. The Logic of Connective Action: Digital Media and the Personalization of Contentious Politics. Cambridge University Press.
Shirky, Clay. 2008. Here Comes Everybody: The Power of Organizing Without Organizations. Penguin Press.
Castells, Manuel. 2013. Communication Power. Oxford University Press.
Rainie, Lee, and Barry Wellman. 2012. Networked: The New Social Operating System. The MIT Press.
Bruns, Axel, and Jean Burgess. 2015. "Twitter Hashtags from Ad Hoc to Calculated Publics." In Hashtag Publics: The Power and Politics of Discursive Networks, edited by Nathan Rambukkana. Peter Lang.
McChesney, Robert W. 2013. Digital Disconnect: How Capitalism is Turning the Internet Against Democracy. The New Press.
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ABOUT THE ROLE The Office of the District Attorney, Bronx County (BXDA) is seeking an experienced and enthusiastic Chief of Public Information Officer / Communications. This role is central to the BXDA's mission of pursuing justice with integrity by ensuring public safety and equal justice for the Bronx community. The Chief will leverage strong knowledge of New York City, the Bronx, the Criminal Justice System, and police issues to handle media requests, disseminate news to the media and public, and manage internal communications. The ideal candidate will have experience as a journalist covering these subjects and will serve as the primary spokesperson for the District Attorney. KEY RESPONSIBILITIES - Oversee staff tasked with handling media inquiries, arranging interviews, organizing press conferences, and drafting press releases, external newsletters, and internal communications such as memos. - Prepare speeches, testimony, and PowerPoint presentations for the District Attorney. - Accompany the District Attorney to events, meetings, and external press conferences. - Advise the District Attorney on communication matters. - Oversee the strategy for communication with the public, the press, and other organizations. - Ensure consistent, clear, and concise messaging across all modes of communication. - Respond to inquiries from reporters, press, and via the BXDA public website. - Serve as the Office point of contact and spokesperson for the District Attorney. - Manage the day-to-day operations of the Communications/Public Information Unit. - Mentor and supervise staff. MINIMUM QUALIFICATIONS Option 1: Graduation from an accredited college with a baccalaureate degree and four years of progressively responsible experience in journalism, public relations, advertising, or closely related fields. Option 2: High school graduation or evidence of having passed an examination for a high school equivalency diploma plus eight years of full-time, paid experience in the areas stated above. Option 3: Education and/or experience equivalent to Option 1 or 2. Preferred Qualifications and Skills: - Master’s Degree in Public Relations, Communications, or Journalism. - Seven to ten years of experience as a journalist covering crime, the criminal justice system, and police issues in New York City. These years may be combined with experience as a public information officer or in a spokesperson role. - Five years’ experience in a supervisory role. - Experience working with local outlets and a strong network of press contacts. - Knowledge of the diversity and complexity of Bronx County. - Strong understanding of the Criminal Justice system, Bronx communities, and NYC. - Excellent writing, editing, oral, and communication skills. - Ability to work in a fast-paced environment and maintain a flexible schedule. - Ability to effectively engage in inter/intra-agency collaboration and navigate a variety of systems. - Ability to work independently, assess priorities, take initiative, handle multiple tasks, and meet deadlines. - Proficiency in MS Office (Outlook, Word, Excel), Adobe, MS Teams, Zoom, and social media. - Expertise and experience in handling sensitive and controversial issues. - High level of integrity and ability to handle sensitive information with discretion and confidentiality. SPECIAL REQUIREMENTS - Work Schedule: Monday - Friday, with some nights and weekends required. - Residency Requirement: City Residency is not required for this position. SELECTION PROCESS No Exam Required. This is a Non-Competitive-5 classification. HOW TO APPLY Apply via the official job posting portal using Job ID 779916. The posting is open until 09/07/2026. EMPLOYMENT DETAILS - Location: Bronx (Work location: 198 E161St Street Bronx N.Y.) - Department: Support Staff - Job Level: M3 - Number of Positions: 1 - Experience Level: Manager - Benefits: Eligible for federal loan forgiveness programs (PSLF) and state repayment assistance programs. - Equal Opportunity Employer: The City of New York is committed to recruiting and retaining a diverse workforce free from discrimination and harassment.
ABOUT THE ROLE Reporting to the Manager of Information Security Programs within the Security Technology and Programs Department, this role plays a key part in adopting and maturing the agency's Information Security Program. The specialist will own policy, training, risk, and governance frameworks, partnering with Departmental Information Security Officers to ensure consistent implementation. Additionally, the role involves researching, developing, and managing an Artificial Intelligence security program for the Office of the Chief Security Officer across a large, complex, and operationally intensive environment. KEY RESPONSIBILITIES - Build and mature the Information Security Program through strong governance, automation, and continuous improvement - Elevate Information Security awareness and strengthen relationships with Departmental Information Security Officers and Security Information Managers - Review agency presentations, drawings, and documents to ensure protected information is not exposed before external distribution - Develop agency-wide training for the Information Security Handbook - Manage AI and cybersecurity risks by anticipating threats, assessing controls, and driving practical mitigations - Evaluate and pilot emerging technologies alongside agency innovation initiatives - Assist with Insider Risk, SAFETY Act applications, security governance, and business continuity programs MINIMUM QUALIFICATIONS - Bachelor's degree in Criminal Justice, Technology, Law, Public Administration, Cybersecurity, or a related field - At least 3 years of experience in information security, technology, risk management, or program management - Demonstrated experience in information security, risk analysis, or security governance within a large or complex organization - Demonstrated experience collaborating with diverse technical, operational, and external stakeholders - Strong ownership mindset, proactive problem-solving skills, and the ability to drive initiatives across multiple departments SPECIAL REQUIREMENTS - Must undergo and clear a background investigation conducted by the Port Authority Police Department - Remote work is permitted a maximum of one day per week; regular in-office or team collaboration days are required based on business needs - Location flexibility: Can be based in New York or New Jersey depending on the selected candidate's preference SELECTION PROCESS - Initial phone interview for qualified candidates - In-depth interview(s) and/or assessment(s) - Conditional job offer followed by a mandatory background check HOW TO APPLY - Submit a resume through the official Port Authority of New York and New Jersey careers portal by clicking the "Apply Now" button - Only applicants under consideration will be contacted EMPLOYMENT DETAILS - Job ID: 64371 - Department: Security Technology & Programs - Employer: Port Authority of New York and New Jersey - Work Location: Jersey City, NJ (or New York, based on candidate preference) - Telework: Hybrid (Maximum one day per week remote) - Job Type: Full-Time
ABOUT THE ROLE The New York City Department of Youth and Community Development (DYCD) is recruiting a Special Assistant to the Commissioner to support the day-to-day operations of the Commissioner's Office. This role ensures effective coordination of priorities, information, and activities across the agency. The Special Assistant provides administrative and operational support, manages scheduling, information management, and meeting preparation, and serves as a key coordination point between the Commissioner's Office, internal teams, and external stakeholders. The position may also support projects aimed at improving efficiency and coordination, including the use of technology and emerging tools such as artificial intelligence. KEY RESPONSIBILITIES - Support the day-to-day management of the Commissioner's calendar, including scheduling meetings and coordinating logistics. - Prepare, review, and organize materials for meetings, briefings, and external engagements, including agendas and background documents. - Track follow-up items and help ensure timely responses to requests and inquiries. - Support projects focused on improving workflows and coordination, including the use of technology and AI tools. - Serve as a key point of contact between the Commissioner's Office, internal teams, and external stakeholders, including nonprofit providers and other City agencies. - Support the flow and organization of information to and from the Commissioner's Office to ensure clarity and accessibility. - Provide coordination support during meetings, site visits, and external events, including accompanying the Commissioner as needed. - Support the preparation of materials in coordination with the Strategic Communications team to align messaging. - Assist with organizing documents, files, and systems to improve efficiency and accessibility of information. - Exercise discretion and sound judgment in handling sensitive or confidential information. - Work closely with the Commissioner's scheduler and executive staff across City Hall and partner agencies to arrange meetings and events. MINIMUM QUALIFICATIONS 1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in a high-level administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the high-level administrative capacity experience described in 1 above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative experience as described in 1 above. SPECIAL REQUIREMENTS - Strong organizational and time management skills with attention to detail. - Ability to manage multiple priorities in a fast-paced environment and respond to changing priorities. - Strong written and verbal communication skills. - Comfort working with technology tools, data organization systems, and emerging AI tools to improve efficiency. - High level of discretion and professionalism. - Experience working in government, nonprofit, or public service settings, including familiarity with community-based organizations, is preferred. - New York City residency is generally required within 90 days of appointment (exceptions may apply for City employees with 2 continuous years of service). SELECTION PROCESS - No Exam Required. - Selection will be based on the evaluation of application materials and standard interview processes for non-competitive civil service titles. HOW TO APPLY - Applications must be submitted online through the official NYC Careers portal. EMPLOYMENT DETAILS - Employer: NYC Department of Youth and Community Development (DYCD) - Department: Commissioner's Office - Location: NYC-ALL BOROS (Work location: 2 Lafayette St., N.Y.) - Job Type: Full-Time - Job ID: 776799 - Title Code: 95700 - Civil Service Title: Executive Assistant to the Com - Business Title: Special Assistant To The Commissioner - Title Classification: Non-Competitive-5 - Experience Level: Executive - Job Level: M4 - Number of Positions: 1 - Posted Date: 07/23/2026 - Closing Date: 09/21/2026 - Category: Administration & Human Resources
ABOUT THE ROLE The AI Project Lead at the Kings County District Attorney's Office scopes, plans, and delivers AI-enabled solutions to assist prosecutor workflows. Reporting to the Director of Application Development, this role collaborates with executive stakeholders and end-users to architect scalable AI and machine learning solutions. The lead acts as a trusted advisor, guiding a team of developers through ideation, solution exploration, tech stack development, product testing, and enterprise-wide deployment to support the office's mission of seeking justice. KEY RESPONSIBILITIES - Analyze, design, implement, maintain, and support AI applications and monitoring solutions for enterprise infrastructure. - Manage cloud and on-premises infrastructure for AI and machine learning tasks, including GPU infrastructure for inference and training. - Scope and design AI application architecture, including fine-tuning large language models using frameworks like HuggingFace, LoRA, or PEFT. - Implement large language model guardrails, hallucination mitigation, personally identifiable information detection, and output validation. - Mitigate risks regarding data security, integrity, and AI veracity by implementing audit logging, explainability, and human-in-the-loop workflows. - Design and deploy retrieval-augmented generation pipelines and test hybrid environments. - Review and draft training materials and internal governance to ensure compliance with agency standards. - Train, upskill, supervise, and mentor project teams and communicate project plans with stakeholders. - Oversee testing, quality assurance, scale-up, deployment, and event, patch, release, and change management processes. - Monitor industry developments and liaise with vendors regarding new products and technologies. MINIMUM QUALIFICATIONS 1. A baccalaureate degree in computer science, engineering, or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, or management of infrastructure. 2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, or management of infrastructure. 3. An equivalent combination of education and/or experience. SPECIAL REQUIREMENTS - Technical competency in Python and experience with Azure, AWS, and/or GCP. - Proficiency with LLM fine-tuning, prompt engineering, agent/tool-use frameworks, and containerization of AI workloads. - Experience with vector databases, chunking strategies, embedding models, and hybrid search approaches. - Familiarity with government or legal sector data governance, data residency, and automated document processing or de-identification pipelines. - Experience with speech-to-text pipelines, multilingual natural language processing, or translation workflows. - Ability to benchmark LLM performance, track ML experiments, and communicate AI planning effectively to executive stakeholders. SELECTION PROCESS No exam is required for this position. The role falls under the Civil Service title of IT Automation and Monitoring E with a Non-Competitive-5 title classification. HOW TO APPLY Submit an application for Job ID 789724 before the posting closes on 08/26/2026. EMPLOYMENT DETAILS - Position Type: Full-Time - Location: 350 Jay St, Brooklyn, NY - Department: Information Technology - Category: Technology, Data & Innovation - Experience Level: Experienced (Non-Manager) - Number of Positions: 1 - Residency Requirement: NYC residency is not required. - Benefits: Eligible for federal Public Service Loan Forgiveness and state repayment assistance programs. - Employer: The City of New York is an inclusive equal opportunity employer committed to a diverse workforce and a discrimination-free work environment.
ABOUT THE ROLE The Office of the Comptroller’s Bureau of Information Systems is seeking an IT Service Delivery Manager to lead and manage the organization’s IT support operations. This role ensures high-quality technical support and excellent customer service for end users by overseeing service desk staff, incident management processes, and service delivery performance. The manager will drive continuous improvement initiatives, implement ITIL-based processes, and integrate AI tools like Microsoft Copilot to enhance efficiency and user experience. This position is open only to current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager or those reachable on the civil service list for that title. KEY RESPONSIBILITIES Service Desk Operations - Manage daily operations of the IT Service Desk, ensuring timely resolution of incidents and service requests - Monitor ticket queues, escalation processes, and service level agreement (SLA) compliance - Ensure consistent delivery of high-quality customer support across all channels Team Leadership & Management - Lead, mentor, coach, and evaluate service desk analysts and support staff - Schedule staffing coverage to meet operational needs - Conduct performance reviews and support professional development plans Incident & Problem Management - Oversee major incident response and communication processes - Coordinate escalations with infrastructure, application, security, and vendor teams - Analyze recurring issues and implement root cause solutions Customer Service & User Support - Maintain high levels of customer satisfaction through responsive support - Act as an escalation point for complex or high-priority issues - Gather and review user feedback to improve service quality Reporting & Metrics - Track and report on service desk KPIs - Prepare operational reports for IT leadership and stakeholders Process Improvement & ITSM - Implement and improve ITIL-based service management processes - Maintain and optimize ticketing and knowledge management systems - Identify automation opportunities to improve efficiency Technology & Vendor Coordination - Collaborate with internal IT teams and third-party vendors to resolve issues - Assist with onboarding new technologies and support processes - Ensure proper asset tracking and support documentation MINIMUM QUALIFICATIONS Candidates must meet one of the following criteria: 1. A master's degree in computer science plus three years of progressively responsible full-time IT experience (including applications development, systems development, data communications, networking, database administration, data processing, or user services). At least 18 months must be in an administrative, managerial, executive, or supervisory capacity. 2. A baccalaureate degree plus four years of progressively responsible full-time IT experience as described above. 3. A four-year high school diploma (or equivalent) plus six years of progressively responsible full-time IT experience as described above. 4. A satisfactory combination of education and experience equivalent to options 1, 2, or 3. All candidates must have at least a high school diploma and three years of relevant experience, including 18 months in an administrative, managerial, executive, or supervisory role. PREFERRED SKILLS - Experience managing hybrid or remote support teams - Knowledge of Microsoft 365, Active Directory, networking, endpoint management, and cybersecurity fundamentals - Experience with SLA management and KPI reporting - ITIL Foundation certification SPECIAL REQUIREMENTS - Eligibility: Open only to current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager or those reachable on the civil service list for that title. - Application Requirement: Applicants must clearly indicate their current permanent Civil Service title and/or their score and list number on the open competitive list for Computer Systems Manager on their resume and cover letter. - Exam May Be Required - 55-a Program: Open to qualified persons with disabilities eligible for the 55-a Program. Indicate intent at the top of resume and cover letter. - Residency: New York City residency is not required. SELECTION PROCESS - Standard city hiring processes apply. - Submission of a resume is not a guarantee of an interview. HOW TO APPLY - Apply via the city jobs portal using Job ID 785030 - Application deadline: Posted until 09/06/2026 EMPLOYMENT DETAILS - Department: BIST-Service Desk, Office of the Comptroller - Location: Manhattan, NY (1 Centre St.) - Type: Full-Time - Experience Level: Manager - Job Level: M2 - Number of Positions: 1 - Benefits: Eligible for Public Service Loan Forgiveness (PSLF) and state repayment assistance programs.
ABOUT THE ROLE The Public Information Officer leads media relations across Portland’s integrated water, wastewater, and stormwater utilities. This role serves as a key media strategist, adviser, and liaison, crafting compelling stories about critical infrastructure, environmental stewardship, and public works projects. The position contributes to public relations, marketing, community engagement, and serves on a city-wide team responding to city emergencies. KEY RESPONSIBILITIES - Lead media strategy and engagement by creating proactive plans and developing relationships with local and culturally specific media outlets. - Serve as the lead spokesperson, responding to media inquiries and developing responsive media strategies and messages. - Collaborate with Utilities leadership, Communications, Public Involvement, and Management teams to develop media plans and provide strategic advice. - Write, edit, and produce timely content including news stories, media guides, press releases, and talking points, centering plain language and accessibility. - Serve as a lead emergency communications planner and responder, implementing crisis communications using FEMA NIMS protocols. - Act as a communications consultant and coach for bureau leadership and subject matter experts, providing media training and guidance. - Collaborate on messaging and storytelling in partnership with the Public Works Service Area communications team. MINIMUM QUALIFICATIONS - Experience engaging with reporters, producers, editors, and media to share critical information and promote storytelling. - Experience developing and implementing media engagement strategies and emergency response or crisis communications plans for complex issues. - Experience serving as a lead spokesperson and coaching leadership, subject matter experts, and key staff on interview skills. - Experience writing, producing, and/or editing clear, concise, and engaging digital content, reports, and news releases for diverse audiences, translating complex technical information into plain language. - Ability to develop intentional and trusting relationships with culturally diverse and non-traditional media. SPECIAL REQUIREMENTS - Preferred: Familiarity with emergency response and FEMA NIMS Public Information Officer standards and protocols. - Preferred: Knowledge of public health and environmental regulations, utility operations, or large infrastructure projects. - Preferred: Familiarity with AP Style or the Chicago Manual of Style. - Preferred: Bilingual or multilingual skills. SELECTION PROCESS 1. Application Review (Week of August 31, 2026): Review of application materials to ensure minimum qualifications are met. 2. Notice/Feedback (Week of September 7, 2026): Email notification of review results. Candidates may request a review within 14 days of the notice. 3. Selection Process (Late September): Hiring bureau reviews qualified applications, conducts interviews, and checks references. 4. Conditional Job Offer: Final candidates may undergo a background or driving record check. HOW TO APPLY - Submit a resume and cover letter by the closing date. - Optional: Submit Veterans’ Preference documents (DD214-Member 4 and/or VA Benefit Letter) if applicable. - For questions or assistance, contact TroyLynn Craft, Senior Recruiter at troylynn.craft@portlandoregon.gov. EMPLOYMENT DETAILS - Employer: City of Portland - Job Type: Regular, Full-time - Job Number: 2026-00762 - Bureau: City Operations Service Area - Location: Hybrid (Reports to Portland Building, 1120 SW 5th Ave, Portland, OR 97204). Remote work must be performed within Oregon or Washington. - Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (Alternate schedules may be available). - Union Representation: Professional Technical Employees, Local 17 (PROTEC17). - Opening Date: 08/17/2026 - Closing Date: 8/31/2026 11:59 PM Pacific
ABOUT THE ROLE The Administrative Office of the Courts is seeking a Senior Software Developer to lead and oversee the development, configuration, integration, testing, and deployment of complex agency-wide information systems for the state courts system. This position provides senior-level expertise to all software development functions and embodies core values of integrity, inclusion, accountability, and teamwork. KEY RESPONSIBILITIES - Collaborate with project managers, business analysts, and IT resources to develop applications using the Software Development Life Cycle. - Serve as the technical leader in highly complex software or application development efforts. - Develop and maintain functionality used by software applications, including change management, security, authentication, and system-wide configurations. - Define and analyze IT problems, conduct in-depth research, and provide recommendations based on business and technical requirements. - Review and comment on functional and technical specifications written by staff. - Develop applications and software solutions using assigned languages, platforms, and frameworks. - Conduct code reviews of other software developers' work products. - Create and maintain technical documentation for research and reference. MINIMUM QUALIFICATIONS - A combination of education and experience demonstrating working knowledge may substitute for the listed qualifications. - Bachelor's degree in Information Technology, Computer Science, or a closely allied field. - Eight years of experience in a complex information technology environment. - Six years of experience developing and enhancing applications using C#, .NET, MS Entity Framework, or other high-level languages and tools. - Highly proficient in major programming languages and frameworks such as C#, .NET, and MS Entity Framework. - Demonstrated experience applying software development methodologies and leading design and implementation efforts at a senior level. - Experience developing web front-end applications using frameworks such as Blazor, Angular, React/Vite, or similar. - Experience with version control systems like Git and DevOps CI/CD practices using Azure DevOps or GitHub Actions. - Experience writing and optimizing complex SQL, including stored procedures, functions, and multi-table queries. - Advanced SQL skills, including query performance tuning, indexing strategy, execution plan analysis, and database schema design. - Knowledge of the fundamentals of Enterprise Architecture. - Proficient in utilizing Microsoft 365 products. SPECIAL REQUIREMENTS - Experience using AI-assisted development tools in a professional setting with sound judgment to balance productivity against code quality and security. - Experience integrating AI capabilities into new or existing applications, such as building custom copilots or embedding AI into workflow automation. - Ability to establish or contribute to team standards and guardrails for AI-assisted development. - Must reside in Washington State unless an exception is approved. - Must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. - Must be able to provide proof of identity and eligibility to work in the United States. - Must pass a background check, including criminal history, prior to new hire. SELECTION PROCESS 1. Submit an online application and required documents before the closing date. 2. Applications will be reviewed to assess qualifications, education, and experience. 3. Qualified candidates will be invited for an interview. 4. Selected candidates will undergo a background check including criminal history. HOW TO APPLY - Applications are accepted electronically until September 2, 2026, at 11:59 PM Pacific. The agency reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting. - Click the apply link in the original job posting to review the full job description, application submission requirements, supplemental questions, and to apply. - For assistance or alternative formats, contact the Human Resource Office at (360) 704-4143, fax (360) 586-4409, or email Recruitment@courts.wa.gov. EMPLOYMENT DETAILS - Location: Thurston County - Olympia, WA - Department: Administrative Office of the Courts, Information Services Division - Job Type: Exempt, Regular, Full-Time - Job Number: 2026-75 - Remote Employment: Requires at least 2 days per week working onsite at agency facilities. - Schedule: Workweek may fluctuate depending on workload or agency needs. Not overtime eligible. Overnight travel may be required. - Benefits: Comprehensive benefits package offered by the State of Washington. - Employer: State of Washington, Equal Opportunity Employer. The agency does not use E-verify and is not eligible to extend STEM-Optional Practice Training.
ABOUT THE ROLE Baltimore City’s Department of Recreation and Parks (BCRP) is seeking a creative, strategic, and experienced leader to serve as the Chief of Marketing and Media Services. Reporting to the Deputy of Administration, this role leads the department’s marketing efforts, manages the daily operations of the marketing and media office, and serves as the agency’s spokesperson. The ideal candidate will develop comprehensive marketing strategies, build brand awareness, manage crises, and represent the department before media, legislative committees, and major events. This is a non-civil service position. KEY RESPONSIBILITIES - Develop and implement a comprehensive annual strategic marketing and communications plan aligned with agency priorities - Develop proactive communications strategies to strengthen public trust and protect the agency’s reputation - Serve as communications advisor to executive leadership, preparing messaging, speeches, and talking points - Oversee multiple marketing projects, establish priorities, manage deadlines, and ensure timely delivery - Collaborate with other divisions to identify communication needs and ensure consistent promotion of programs - Lead, coach, develop, and evaluate marketing and communications staff - Lead crisis communications planning and serve as key advisor during emergencies or sensitive issues - Establish and enforce agency-wide brand standards, messaging frameworks, and visual identity guidelines - Utilize data analytics and media metrics to evaluate campaign effectiveness and inform decision-making - Develop and administer the division’s budget - Represent the agency in professional organizations, workshops, and collaborative initiatives - Serve as the agency’s spokesperson to media, elected officials, and community organizations - Develop internal communications strategies to improve employee engagement MINIMUM QUALIFICATIONS Education: - Bachelor's degree in Marketing, Communications, Public Relations, Journalism, Public Administration, or a related field from an accredited college or university. Experience: - Five (5) to seven (7) years of progressively responsible experience in marketing, communications, public affairs, or public information. - At least two (2) years of supervisory or management experience. Equivalency: - An equivalent combination of education and experience may be considered. Licenses: - Valid Maryland Class C Noncommercial driver's license (or equivalent) and eligibility to obtain a Baltimore City driver’s permit. Provisional licenses are not accepted. - Applicants must upload a copy of their valid driver's license with the application. PREFERRED SKILLS - Strategic planning and organizational communications - Media relations and crisis communications - Brand management - Digital marketing analytics - Project management - Budget management - Staff coaching and performance management - Political acumen and ability to work with elected officials - Strong judgment in high-profile or sensitive situations - Ability to analyze complex information and translate it into clear public messaging SPECIAL REQUIREMENTS - Non-Civil Service Position - Background Check: Eligible candidates must complete authorization for a Criminal Background Check and/or Fingerprint screening. - Probation: All selected persons must complete a 6-month mandatory probation. - Financial Disclosure: Required to complete a Financial Disclosure pursuant to City Ethics Law within 30 days of hire. - Driver's License: Must provide a copy of a valid driver's license with the application. SELECTION PROCESS - Application review based on minimum qualifications. - Standard City of Baltimore hiring procedures apply. HOW TO APPLY - Apply online via the City of Baltimore careers portal. - Job Requisition ID: R0018470 - Application Deadline: October 14, 2026 - Note: You must upload a copy of your valid driver's license with the application. EMPLOYMENT DETAILS - Department: Baltimore City Recreation and Parks (BCRP) - Location: 3001 East Drive, Baltimore, MD - Type: Full-Time - Benefits: Medical, prescription drug, dental, vision, optional life, AD&D, FSA plans, wellness programs, support groups, and workshops.





