
Bridging Bureaucracy and Innovation: How Culture Drives Government Tech Adoption
Technology Adoption as a Cultural Shift Within Government
Building on the point that government employees are first and foremost regular individuals, it's important to recognize that their expectations for technology at work are often shaped by their experiences outside of it. If someone uses cloud storage, mobile apps, or voice assistants at home, they are likely to expect similar ease and functionality in their workplace tools. This creates a natural pressure for governments to modernize their systems and workflows, not just for efficiency, but to meet evolving expectations. When employees see lagging systems at work, they may become disengaged or find informal workarounds that introduce risk or inefficiency.
To facilitate adoption, leadership must frame new technologies not as mandates but as enhancements to daily work. Change management strategies should include peer-led training, feedback loops, and time for experimentation. Research from the Center for Digital Government highlights that employee buy-in is significantly higher when users are involved early in the process and can see direct benefits to their roles (CDG 2021)1. This means that the rollout of any new system must be paired with a communication strategy that connects the dots between the technology and the employee’s everyday challenges.
Leveraging Public-Private Partnerships for Technological Growth
Public-private partnerships are a critical component in driving technological evolution in government settings. These collaborations can reduce risk, increase access to expertise, and accelerate implementation timelines. For example, partnerships with cloud service providers have enabled many cities to shift away from legacy infrastructure and toward scalable, secure data environments. The National League of Cities has noted that cities working with private partners are more likely to deploy advanced technologies like predictive analytics or smart infrastructure systems effectively (NLC 2020)2.
Successful partnerships require clearly defined goals, performance metrics, and governance structures. Government practitioners must ensure that vendor relationships are not just transactional but strategic. A well-structured contract should outline responsibilities for data ownership, cybersecurity, and ongoing maintenance. Regular joint evaluations help both sides stay aligned and adjust as needed. Importantly, these partnerships should not just transfer technical capabilities but also build internal capacity so that governments are not overly dependent on external entities over the long term.
Incremental Implementation and Agile Methodologies
One of the most practical ways to introduce new technology in government is to use incremental implementation and agile development practices. Rather than attempting a complete overhaul of systems, agencies can pilot small-scale projects, learn from those experiences, and scale up gradually. This reduces the risk of failure and allows for continuous improvement. The U.S. Digital Service recommends that agencies adopt iterative rollouts and engage users frequently to gather feedback and make adjustments in near real-time (USDS 2022)3.
For example, a city department looking to transition from paper-based forms to a digital workflow could start with one permit or process, digitize it, and monitor the outcomes. If successful, the approach can then be replicated across other areas. This method also allows the workforce to build familiarity and confidence in using new systems without the disruption of a full-scale implementation. Agile practices, such as daily stand-ups and sprint planning, can help teams stay focused on short-term objectives while aligning with long-term strategic goals.
Training and Upskilling the Workforce
Technology adoption does not succeed without investing in the people who use it. Continuous training programs are essential to ensure that staff not only understand new tools but can fully leverage their capabilities. A report by the International City/County Management Association found that one of the top barriers to technology adoption is the skill gap between current staff capabilities and the requirements of emerging systems (ICMA 2021)4. Addressing this requires more than one-time training sessions. It calls for structured learning pathways, mentorship opportunities, and incentives for skill development.
Municipal leaders should consider establishing internal technology champions or digital service teams who can act as go-to resources within departments. These individuals can help bridge the gap between IT staff and operational teams, translating technical language into practical application. Additionally, partnerships with local educational institutions or workforce development programs can offer certifications or continuing education credits aligned with government needs. By investing in its workforce, government can ensure sustained use of technology and foster a culture of innovation.
Data-Driven Decision Making as a Technology Outcome
One of the most transformative outcomes of adopting modern technology in government is the ability to make data-driven decisions. When systems are integrated, and data flows freely across departments, decision-makers can access real-time insights that improve service delivery, resource allocation, and policy development. For instance, cities using data analytics platforms are better equipped to manage public safety, transportation, and emergency response (Harvard Ash Center 2020)5.
However, to fully benefit from data, agencies must also invest in data governance, quality control, and privacy safeguards. Data should be treated as a strategic asset, with clear standards for collection, storage, and use. Creating dashboards and visualization tools that are accessible to both internal staff and the public can enhance transparency and accountability. When citizens see that their data is being used to improve services, trust in government tends to increase. This creates a positive feedback loop that supports broader technology adoption.
Conclusion: Technology as a Shared Responsibility
Technology in government is not just the responsibility of IT departments. It is a shared responsibility across leadership, operations, and frontline staff. Adoption begins with culture and is sustained through collaboration, training, and iterative improvement. Public-private partnerships, when structured thoughtfully, can serve as catalysts for innovation, but internal capacity must also be strengthened to ensure long-term success.
Ultimately, the most effective technology implementations are those that solve real problems for real people. By focusing on user experience, investing in workforce development, and using data to guide decisions, government agencies can ensure that technology becomes a tool for empowerment rather than a source of frustration. With thoughtful strategy and execution, the natural familiarity of staff with everyday technologies can be channeled into meaningful transformation.
Bibliography
Center for Digital Government. 2021. “Digital Cities Survey.” https://www.govtech.com/cdg/digital-cities/Digital-Cities-Survey-2021.html.
National League of Cities. 2020. “The Future of Cities: Smart City Initiatives.” https://www.nlc.org/resource/the-future-of-cities-smart-city-initiatives/.
U.S. Digital Service. 2022. “Playbook for Agile Government.” https://playbook.cio.gov/.
International City/County Management Association. 2021. “State of the Profession: Technology in Local Government.” https://icma.org/research/state-of-local-government-technology.
Harvard Ash Center for Democratic Governance and Innovation. 2020. “Data-Smart City Solutions.” https://datasmart.ash.harvard.edu/.
More from Technology
Explore related articles on similar topics
Top Paying Jobs in Technology
Highest paying opportunities related to this article
ABOUT THE ROLE The City of Portland is seeking a strategic, collaborative, and transparent leader to serve as its inaugural City Data and Privacy Officer. Reporting to the City Operations Deputy City Administrator, this executive-level position leads the establishment, administration, and operations of the new City Data and Privacy Office. This is a unique opportunity to build a program from the ground up, holding citywide authority over data governance, privacy oversight, and surveillance technology, while directly supervising a foundational team. KEY RESPONSIBILITIES - Act as the City's lead for data governance, privacy oversight, and the surveillance technology inventory - Establish and chair the Data Governance Board and direct citywide data governance - Develop and implement citywide data governance and privacy policies, including a data minimization framework and Privacy First Policy - Create an enterprise data inventory accounting for all City datasets and their publication and sharing status - Operationalize and lead mandatory Privacy Impact Assessments for programs involving data, automated decision-making systems, or large language models - Audit and evaluate high-risk technologies, including AI and LLMs, for bias, privacy risk, and policy compliance - Coordinate delivery of required reports to Council and City leadership on sensitive data inventory and risk mapping - Facilitate statutory public engagement for Council to review the scope, priorities, and authorities of the Office - Partner with Communications and Engagement staff on outreach to underserved communities and community technology listening sessions - Manage and supervise personnel, budget, and daily operations of the City Data and Privacy Office - Represent the City in public forums, high-stakes environments, and intergovernmental conversations MINIMUM QUALIFICATIONS - Bachelor's degree from an accredited college or university with major coursework in public administration, information technology, public policy, data science, or a related field - Ten (10) years of progressively responsible information management or public administration experience, including five (5) years of senior leadership/supervisory experience and five (5) years of experience developing and/or implementing governance, strategy, and oversight of data management and privacy practices - Experience developing and implementing organization-wide data governance and privacy policies, with working knowledge of applicable data privacy practices and law, public records, and open meetings law - Experience in executive-level leadership of complex public sector operations, including budget development, personnel management, procurement, and contract management - Experience auditing or evaluating emerging technologies including artificial intelligence, large language models, or automated decision-making systems for bias, privacy risk, and regulatory compliance - Experience building trust and consensus across various organizational units and driving change without direct authority - Experience translating complex technical or policy concepts for diverse audiences, including strategic policy implementation and public transparency efforts - Experience applying process improvement methodologies and performance/accountability frameworks, or negotiating enterprise-wide vendor or intergovernmental agreements SPECIAL REQUIREMENTS - Preferred: Management experience working for a public agency - Preferred: Certified Information Privacy Professional/US (CIPP/US) certification SELECTION PROCESS 1. Application Review (Week of October 5): Review of application materials to ensure qualifications are met. 2. Selection Process (Mid-October to Mid-November): Two rounds of virtual panel interviews, a City Council meet-and-greet, and an in-person final interview with City leadership. Reference checks will be conducted for finalists. 3. Conditional Job Offer (Early December): The final candidate may undergo a background or driving record check. HOW TO APPLY - Submit a resume, cover letter, and responses to supplemental questions via the City of Portland's online portal - The cover letter must specifically address each qualification listed; using "see resume" may result in disqualification - Optional: Submit Veterans' Preference documents (DD214-Member 4 and/or VA Benefit Letter) if applicable - Virtual Meet and Greet Opportunity: Friday, October 2, 2026, 11:00 am - 12:00 pm via Zoom EMPLOYMENT DETAILS - Location: Portland Building, 1120 SW 5th Ave, Portland, OR 97204 - Job Type: Full-time, At Will (exempt from Civil Service) - Work Schedule: Monday-Friday, 8 am-5 pm (hours vary to meet business needs) - Bureau: City Operations Service Area - Job Number: 2026-00836 - Opening Date: 09/10/2026 - Closing Date: 10/5/2026 11:59 PM Pacific - Contact: Amanda Hillebrecht, Senior Recruiter (Amanda.Hillebrecht@portlandoregon.gov)
ABOUT THE ROLE This is a dual role combining traditional management responsibilities with individual technical tasks due to sensitivity and skill requirements. The Information Systems Manager plans, organizes, directs, and controls the functional and technical work of the PeopleSoft HCM system (involving Benefits Administration) and other key enterprise systems. The role reports to the Chief Operating and Experience Officer and is responsible for the department's IT infrastructure, complex analysis, and implementation of major healthcare management programs for over 130,000 employees, retirees, and dependents. KEY RESPONSIBILITIES Individual Tasks: - Complete regulatory filings (IRS 1095-C, CMS Part D Creditable Coverage, CMS RxDC reporting). - Function as Department Information Security Officer (DISO) for risk assessments, cyber threat response, and business continuity testing. - Function as Department Preparedness Coordinator (DPC) for Facility Emergency and Workplace Violence Prevention Plans. - Respond to public information requests and conduct eDiscovery for legal or compliance matters. Management Responsibilities: - Manage the division's work, project initiatives, and ongoing operational support. - Communicate with the Controller's Office, senior management, and stakeholders to present business needs and system requirements. - Oversee department technology and reporting strategy to streamline processes and improve efficiency. - Collaborate with technical experts to align business goals with strategic objectives and system architecture planning. - Maintain and test contingency plans for all technologies to mitigate system failure or disaster. - Develop procedures and policies to ensure secure, compliant systems operations. - Represent the department in inter-agency committees and working groups. - Oversee department IT procurement. MINIMUM QUALIFICATIONS 1. Education: Baccalaureate degree from an accredited college or university, preferably in management information systems, computer science, information technology, data processing operations, business administration, or a related field. 2. Experience: Six (6) years of progressively responsible experience in Human Capital Management (HCM) in a complex organization. 3. Specialized Experience: At least three (3) of the six years must include functional experience with PeopleSoft HCM or a comparable enterprise HCM system in at least two of the following areas: Core HR, Payroll, Benefits Administration, Pension Administration, or Integrations/Integration Broker. 4. Supervisory Experience: At least three (3) of the six years must include supervision with responsibility for assigning work, managing priorities, resolving complex issues, and coordinating deliverables. 5. Substitutions: Additional qualifying experience may substitute for the required degree on a year-for-year basis (up to two years). Completion of the 1010 Information Systems Trainee Program may also substitute for the degree. SPECIAL REQUIREMENTS Desirable qualifications that distinguish candidates include: - PeopleSoft Benefits Administration, Core HR, Payroll, Pension Administration, Employee Self Service, and/or Integration Broker experience. - One (1) year of Emergency Preparedness, Response, and/or Recovery experience in HCM systems or Payroll Operations. SELECTION PROCESS This is a Position-Based Test conducted in accordance with CSC Rule 111A. The process includes: 1. Minimum Qualification Supplemental Questionnaire (MQSQ): Evaluates if the applicant possesses the required minimum qualifications. 2. Management Test Battery (MTB) (Weight: 40%): Computer-based examination measuring job-related competencies (Problem-Solving, Leadership, Decision Making, etc.). A passing score is required to continue. Held only in San Francisco. Scores are banked for three years. 3. Training and Experience Evaluation (T&E) (Weight: 60%): Evaluates relative knowledge, skills, and abilities in job-related areas based on the application. Candidates are placed on a confidential eligible list in rank order for six months (may be extended with approval). HOW TO APPLY 1. Submit an official application through SmartRecruiters, the City and County of San Francisco's application portal (https://careers.sf.gov/). Resumes are not accepted in lieu of the official application. 2. Application Deadline: Tuesday, September 29, 2026, by 11:59 p.m. PST. 3. Contact: Lauren Rowe at Lauren.Rowe@sfgov.org for questions. 4. Ensure all work experience, education, and training substantiating minimum qualifications are included by the filing deadline. EMPLOYMENT DETAILS - Department: Health Service System - Job Class: 0931-Manager III - Role Type: Permanent Civil Service - Hours: Full-time - Recruitment ID: 167228 - The City and County of San Francisco is an equal opportunity employer and encourages women, minorities, and persons with disabilities to apply.
ABOUT THE ROLE A Systems Administrator evaluates, develops, maintains, implements, and modifies operating systems, hardware, middleware, software, storage, and networking in a business applications environment. This full-time position is available across all departments within the City of Los Angeles. KEY RESPONSIBILITIES - Perform hardware-software studies and design or implement systems architecture - Analyze systems problems and optimize systems performance - Perform systems upgrades - Follow ITIL and security best practices for incident, change, and release management - Manage all aspects of network and server operations - Provide technical assistance to data processing personnel and user divisions - Supervise and direct the work of employees engaged in these activities - Fulfill equal employment opportunity responsibilities MINIMUM QUALIFICATIONS Option 1: A bachelor's degree from an accredited four-year college or university AND two (2) years of full-time paid systems implementation experience in: 1. Installing, configuring, maintaining, performance tuning, patching, troubleshooting, and securing enterprise-level servers and networks 2. Planning, configuring, and implementing enterprise systems and applications over large computing networks serving local and remote facilities 3. Preparing programs by analyzing specifications, identifying computer processing requirements, coding programs, and evaluating software solutions Option 2: Two years of full-time paid experience with the City of Los Angeles as a Programmer Analyst Option 3: Four years of full-time paid systems implementation experience with the City of Los Angeles as a Systems Analyst with relevant enterprise server or network experience - Note: Additional full-time paid experience (as described in Option 1) may substitute on a year-for-year basis for the required bachelor's degree. SPECIAL REQUIREMENTS - Driver's License: A valid Class C California DMV driver's license is required at the time of appointment for specific departments (e.g., Animal Services, DWP, Public Works, ITA, Library, etc.). Disqualification may occur for three or more moving violations/at-fault accidents or a major moving violation conviction within the last 36 months. - Selective Certification: Some positions require specific professional certifications (e.g., AWS, CCIE, CCNP, CISSP, MCSE, Oracle, VMware, Red Hat, SAP, IBM). A copy of the Certificate of Completion must be attached to the online application BEFORE submission to be considered for selective certification. SELECTION PROCESS - Examination Weight: Multiple-Choice Test (100%) - Format: Weighted multiple-choice test administered and proctored online via webcam from a remote location. - Competencies Evaluated: Analytical Ability, Self-Management, Teamwork, Project Management, and Job Knowledge (servers, OS, programming languages, LAN/WAN/cloud networks, SAN/NAS, system optimization, disaster recovery, cybersecurity, etc.). - Anticipated Test Dates: Tuesday, November 10, 2026 to Monday, November 16, 2026 (for applicants filing between September 4 and September 17, 2026). - A final average score of 70% or higher is required for placement on the eligible list. - Candidates may take the test only once every 365 days. HOW TO APPLY - Method: Online applications only. - Website: https://www.governmentjobs.com/careers/lacity - Current Application Deadline: Friday, September 4, 2026 to Thursday, September 17, 2026 - Note: Filing may close without prior notice once a sufficient number of applications are received. Applicants are urged to apply early and attach qualifying degree or coursework to the online application to expedite the process. EMPLOYMENT DETAILS - Employer: City of Los Angeles - Location: Los Angeles, CA (All Departments) - Address: 700 East Temple Street, Room 100, Los Angeles, California, 90012 - Job Type: Full-Time - Benefits: Coverage (health, dental, life insurance) commences approximately six weeks after the original regular appointment. - Additional: All City employees are required to be Disaster Service Workers. The City is an Equal Employment Opportunity Employer and does not discriminate on any protected basis.
ABOUT THE ROLE Tacoma Public Utilities (TPU) is seeking an accomplished Principal Network Engineer to lead a team of network and communication systems engineers in the design, implementation, and innovation of critical Operational Technology (OT) infrastructure. This role serves as the team lead, senior technical network strategist, and advisor for systems supporting utility operations across control centers, substations, remote field environments, and other mission-critical systems. The position acts as a key bridge between infrastructure, cybersecurity, compliance, and business partners, shaping TPU’s long-term OT strategy while mentoring the next generation of engineers. KEY RESPONSIBILITIES - Management: Support the workgroup Manager in direct supervision of the engineering team. Provide training, mentorship, and guidance to junior personnel, contractors, and consultants. Support performance reviews and provide recommendations for hiring, terminations, and discipline. Direct and assign tasks for projects, operations, and maintenance. Assist with budget development for capital projects and operations and maintenance activities, and manage project expenditures. - Network Engineering: Provide guidance to engineers and technicians in installing, commissioning, maintaining, and repairing IT/OT systems. Act as the subject matter expert and technical lead for TPU’s communication infrastructure. Support and evaluate OT initiative project proposals and ensure compliance with specifications, contracts, and applicable codes. Perform advanced engineering duties including project preparation, implementation, coordination, evaluation, and analysis. Utilize technical expertise in the design, programming, and implementation of operational control systems. Investigate and respond to incidents impacting operational control system functions. Serve as a technical advisor to the Utility Technology Architecture Board (UTAB) and monitor technology advancements for industry best practices. MINIMUM QUALIFICATIONS - Bachelor's degree in electrical engineering or a directly related field. - 5 years of progressively responsible industrial controls experience, including at least 1 year at a senior, lead, and/or supervisory level. - Equivalency: 1 year of experience equals 1 year of education. SPECIAL REQUIREMENTS - Valid Washington State Driver's License (as assigned). - Ability to pass additional background checks and/or obtain additional certifications depending on assignment. - Desired qualifications include advanced certifications (such as VCP, CCNP, or CISSP), experience with OT infrastructure in regulated environments (e.g., NERC CIP), Cisco and Nokia MPLS ecosystems, system hardening, secure infrastructure design, backup and disaster recovery in OT environments, and familiarity with ICS/SCADA systems, secure remote access, and segmented network design. SELECTION PROCESS - The recruitment is managed by the Human Resources office. - Applicants with the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process, which may include a work problem. - Final appointment is subject to passing a background check. HOW TO APPLY 1. Apply online by completing the official application. 2. Attach a resume. 3. Attach a cover letter. Note: Applications received without attaching the required materials may not progress in the selection process. EMPLOYMENT DETAILS - Employer: City of Tacoma (Tacoma Public Utilities / Tacoma Power) - Department: Power - Division: Power - Utility Technology Services - Job Type: Non-Classified - Job Number: T0400-26 - Location: Tacoma, WA - Remote Employment: Flexible/Hybrid - Opening Date: 09/01/2026 - Closing Date: 9/22/2026 5:00 PM Pacific - Benefits: Comprehensive employee benefits package including medical, dental, vision, retirement, and leave options as offered by the City of Tacoma.
ABOUT THE ROLE The New York City Cyber Command, within the Office of Technology and Innovation (OTI), seeks a Computer Emergency Response Team (CERT) Lead. This role serves as a cybersecurity Digital Forensics and Incident Response (DFIR) practitioner guiding the development, enhancement, and execution of the citywide incident response mandate. The CERT Lead acts as the top-level technical escalation point for high-profile cybersecurity incidents impacting City agencies, leading a team of DFIR specialists in malware analysis, digital forensics, campaign assessments, and threat hunts. KEY RESPONSIBILITIES - Assist NYC agencies in improving cyber incident response. - Serve as the escalation point for high-profile cybersecurity incidents, ensuring 24x7 operational readiness. - Prioritize incident response activities and coordinate efforts among City departments and external partners. - Lead, mentor, and manage the CERT team personnel, consisting of six DFIR specialists. - Act as lead subject matter expert in investigating incidents through log, file, and malware analysis. - Perform memory, network, and disk forensics. - Lead investigations and incident response activities across enterprise cloud environments (AWS, Azure, GCP). - Devise appropriate remediation strategies and assist affected agencies in containing, eradicating, and recovering from incidents. - Develop post-incident action plans to improve mean time to recover. - Maintain knowledge of current cyber threat campaigns and tradecraft. - Identify cyber-incident detection tools and capabilities, and work with intelligence teams to proactively deploy countermeasures. - Design and participate in cyber tabletop exercises with City departments to identify capability gaps and procedural weaknesses. - Continuously improve CERT capabilities and handle special projects as assigned. MINIMUM QUALIFICATIONS 1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to projects and policies required by the particular position; or 2. Education and/or experience which is equivalent to the above. SPECIAL REQUIREMENTS - Must be available to coordinate CERT incident response activities 24x7, which may require working various shifts, including weekends and/or nights/evenings. - Preferred: Strong communication, interpersonal, and leadership skills with the ability to make informed decisions and foster a collaborative environment. - Preferred: Possession of one or more relevant certifications (e.g., CISSP, GCFE, GCFA, GCIA, GCIH, GREM, GCFR). - Preferred: Deep technical expertise in incident response and threat detection in public cloud environments (Azure, AWS, GCP) and SaaS platforms (Office 365, Google Workspace). - Preferred: Experience in SOC, CSIRT, or CERT environments, including reviewing security events, network packet analysis, and IDS/IPS technologies. - Preferred: Experience in website and web application security assessment or penetration testing. - Preferred: Formal education or strong background in Computer Science, Computer Engineering, or similar field. - Preferred: Active knowledge of current trends in computer security, software/hardware vulnerabilities, and security research. - Preferred: Experience conducting malware analysis, automation/scripting (Python, Bash, Powershell), intrusion analysis, and digital forensics across multiple operating systems (Windows, Linux, OS X). SELECTION PROCESS - No Exam Required. - Title classification: Non-Competitive-5. - Appointments are subject to oversight approval. - OTI participates in E-Verify. HOW TO APPLY - Apply through www.cityjobs.nyc.gov and search for Job ID 773685. - Applications are accepted until 11/01/2026. - Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration. - Note: Submission of a resume is not a guarantee that you will receive an interview. EMPLOYMENT DETAILS - Department: Technology & Innovation, Threat Management - Location: Brooklyn, NY (2 Metro Tech) - Employment Type: Full-Time - Number of Positions: 1 - Experience Level: Experienced (Non-Manager), Job Level 00 - Residency Requirement: New York City Residency is not required for this position. - Benefits: May be eligible for Public Service Loan Forgiveness and state repayment assistance programs. - The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce free from discrimination and harassment.
ABOUT THE ROLE The Office of Technology and Innovation (OTI) is seeking a Director of Public Safety Solutions Development to provide strategic leadership and operational oversight for the Integration & Engineering team. This senior role unifies Quality Assurance, Business Analysis, and Data Analytics to optimize the delivery of solutions for NYC Public Safety. The Director will centralize responsibilities for testing, analyzing results, understanding project requirements, and managing the mission-critical Solutions Development Environment (SDE), ensuring seamless integration of new tools and systems to protect and serve the city. KEY RESPONSIBILITIES - Provide executive leadership to unify and direct the Integration & Engineering, Quality Assurance, Business Analysis, and Data Analytics teams. - Oversee the management and development of the Solutions Development Environment (SDE) to ensure it mirrors production systems and supports rigorous technology testing. - Lead efforts to test, analyze, and validate new software applications and system enhancements for potential integration into NYC Public Safety operations. - Direct the transition and integration of the Business Analysis and SDE support teams, ensuring a seamless change management process. MINIMUM QUALIFICATIONS Candidates must meet one of the following: 1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT), including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial, executive, or supervisory capacity. 2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in option 1. 3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in option 1. 4. A satisfactory combination of education and experience equivalent to options 1, 2, or 3. However, all candidates must have at least a four-year high school diploma or equivalent and at least three (3) years of experience as described in option 1, including the eighteen (18) months of administrative, managerial, executive, or supervisory experience. Note: Undergraduate or graduate credits may substitute for a maximum of two (2) years or one (1) year of IT experience, respectively, but cannot substitute for the required 18 months of managerial/supervisory experience. SPECIAL REQUIREMENTS - Preferred Skills: 10+ years of progressive leadership experience in technology solution development, systems integration, or public safety IT; demonstrated expertise in managing large-scale test environments and leading multi-disciplinary teams; strong knowledge of public safety operations, mission-critical systems, and integration best practices; proven ability to work with cross-functional teams; exceptional communication, strategic thinking, and decision-making skills; strong analytical skills in high-pressure environments; proficiency in managing software and hardware for public safety operations; experience with QA frameworks, business analysis tools, and data analytics platforms; knowledge of proof-of-concept and rapid prototyping methodologies; familiarity with 24x7 operational environments, high-availability systems, telephony systems, and networking. - Eligibility: Open to current City employees permanent in this title only, and those reachable on the current civil service list. Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume. - 55-a Program: Open to qualified persons with a disability. Applicants must indicate this in their cover letter. - Residency Requirement: City residency is not required for this position. SELECTION PROCESS Exam May Be Required. Title classification is Competitive-1. Appointments are subject to oversight approval. HOW TO APPLY Apply at www.cityjobs/jobs/search using Job ID 796650. Submission of a resume is not a guarantee of an interview. If applying under the 55-a Program, indicate this in your cover letter. The posting is open until 10/31/2026. EMPLOYMENT DETAILS - Work Location: 2 Metro Tech, Brooklyn, NY - Hours/Shift: Day shift, but due to the management duties of this position in a 24/7 operation, the candidate may be required to be on call for weekends and/or nights/evenings. - Employment Type: Full-Time - Number of Positions: 1 - Experience Level: Manager - Job Level: M3 - Category: Technology, Data & Innovation - Additional: OTI participates in E-Verify.
ABOUT THE ROLE This position is open only to internal King County employees. King County Information Technology (KCIT) is seeking a highly skilled Principal IT Production Engineer to join the Workstation Design and Automation (WDA) team. Serving as a technical lead, this role works directly with the Enterprise SCCM Architect to support and enhance the enterprise-wide SCCM production environment. The position drives complex project work, monitors workstation patch compliance, tracks device health metrics, addresses advanced endpoint automation requests, and resolves technical escalations, while contributing to the modernization of the endpoint device management infrastructure. KEY RESPONSIBILITIES - Serve as a technical lead for project work and initiatives related to endpoint device management, lifecycle, and modernization. - Identify, design, and implement advanced device management solutions, including complex software packaging, deployment strategies, and automation workflows. - Lead planning, development, and execution of automation initiatives to drive efficiency, standardization, and scalability. - Support the Enterprise SCCM production environment to ensure reliability, security, and operational excellence. - Monitor and report on workstation patch compliance and track device health metrics. MINIMUM QUALIFICATIONS - At least 7 years of demonstrated experience providing workstation/end user support, troubleshooting computer equipment, resolving application issues, and troubleshooting network connectivity. - At least 7 years of demonstrated experience supporting recent Microsoft Operating Systems and Microsoft Office Suites (e.g., Windows 7, 10, 11 & Office 2016, 2019, 365). - Demonstrated experience in a technical lead role. - Highly skilled in identifying objectives and key results (OKRs) and setting clear, measurable goals. - Advanced knowledge of the SCCM environment, security, and stand-alone automation. - Experience addressing customer escalations and resolving them within the workstation space. - Experience participating in formal project teams and acting as a technical liaison. - Skilled with diagnostic tools, logs, command line, and scripting tools for troubleshooting. - Experience supporting enterprise collaboration tools (Microsoft Teams, Zoom, etc.) and IT service management tools. - Experience building/imaging computer hardware utilizing SCCM and Microsoft Endpoint Manager. - Experienced with application packaging, deployment methodologies, and managing collections within SCCM. - Extensive knowledge of LANs, hardware/software installation, systems integration, and VPN connectivity. - Extensive knowledge of level 1 cloud-based technologies (OneDrive, SharePoint, etc.). - Ability to communicate complex technical information to non-technical audiences and handle multiple competing priorities. - Understanding of Equity and Social Justice principles. SPECIAL REQUIREMENTS - This recruitment is open ONLY to internal King County employees. External candidates will not be considered. - Successful completion of a criminal background check and fingerprinting (CJIS certification is required). - Employees must reside in Washington state and within a reasonable distance to the King County worksite to respond to workplace reporting requirements. SELECTION PROCESS - Review of the online application, employment history (going back at least seven years), and resume. - Assessment of the candidate's ability to fulfill position requirements based on provided work history details. - Job offers are contingent upon the successful completion of a background check and fingerprinting. HOW TO APPLY 1. Complete the online application. 2. Include employment history going back at least seven years (or more to include all relevant experience). 3. Attach a resume including all relevant experience. Note: Applications must highlight the ability to fulfill the requirements for this position. The closing date is 9/17/2026 at 11:59 PM Pacific. For accommodations, contact Shannon Hoeper at shoeper@kingcounty.gov. EMPLOYMENT DETAILS - Job Number: 2026-27980 - Department: KCIT - Information Technology, Ops and Infrastructure Division - Job Type: Career Service (Exec), Full Time, FLSA Exempt - Bargaining Unit: C19 : PROTEC17-Information Tech - Location: King Street Center, 201 S Jackson St, Seattle, WA 98104 - Remote Employment: Hybrid model. The ratio of remote to onsite work depends on business needs. Employees must maintain a home workspace with a reliable internet connection and be provided a County-issued laptop. - Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (Alternative schedules may be considered).
ABOUT THE ROLE The Technology Services Department of the City and County of Denver is seeking an IT Architect to help shape and advance the City's enterprise technology strategy. Reporting to the Enterprise Architect, this role translates business direction into scalable architecture across infrastructure, applications, and platforms. The position involves defining target-state architectures, guiding emerging technology strategy, leading infrastructure and application right-sizing efforts, and maturing the City's monitoring and observability strategy to ensure reliable, measurable, and transparent services. KEY RESPONSIBILITIES - Define, document, and promote enterprise and solution architectures aligned to the technology strategy - Guide emerging technology strategy and evaluate new platforms, tools, and approaches - Lead infrastructure and application right-sizing to align capacity, performance, and cost with business needs - Shape and mature the City's monitoring and observability strategy for reliable, measurable services - Develop reference architectures, standards, patterns, and technology roadmaps - Partner with technology teams, business stakeholders, and vendors to drive adoption of architecture standards - Drive process improvement in support of the service delivery model - Provide architectural guidance and governance, including participation in architecture and change reviews - Engage with leadership to present options, trade-offs, and recommendations - Conduct architecture assessments, current-state analysis, and target-state design - Create clear architecture artifacts, technical standards, and design specifications - Participate in Architecture Review and Change Advisory Board (CAB) reviews for production changes MINIMUM QUALIFICATIONS 1. Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics, or a related field. 2. Two (2) years of professional level information technology experience performing systems analysis, planning strategic and operational objectives, conducting business analysis, and overseeing enterprise systems architecture regarding infrastructure, data, cyber security, and applications. 3. Education and Experience Equivalency: One (1) year of appropriate experience may substitute for each required year of post-high school education, and additional appropriate education may substitute for minimum experience requirements. SPECIAL REQUIREMENTS - Valid driver's license at the time of application. - Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period. - Licenses and certifications must be kept current as a condition of employment. - Must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. - Preferred but not required: Experience in municipal, county, or state government; AWS or cloud architecture; IT infrastructure (SQL Server, Linux, MS Server OS); and TOGAF, ITIL, or Agile certifications. SELECTION PROCESS - Applications are reviewed after the posting closes. - Offers of employment may be contingent on verification of information provided by the applicant. - Employees may be re-deployed to support core city functions during a citywide emergency declared by the Mayor. HOW TO APPLY - Submit an application through the official City and County of Denver career portal. - Job Requisition ID: R0082504 - Application Deadline: September 13, 2026, at 11:59 p.m. MST. EMPLOYMENT DETAILS - Employment Type: Full-Time, Unlimited - Work Location: Hybrid model (Wellington Webb Municipal building at 201 W Colfax Ave, Denver, CO 80202 two days a week; telecommute remotely within the State of Colorado three days a week) - Department: Technology Services - Benefits: Guaranteed life-long monthly pension (vested after 5 years), 457B Retirement Plan, 140 hours of PTO in the first year, 12 paid holidays, 1 personal holiday, 1 Wellness Day, 1 volunteer day per year, and competitive medical, dental, and vision plans.





