Income Maintenance Supervisor II (Adult Medicaid)

Job Description To supervise the Adult Medicaid eligibility unit of Income Maintenance Caseworkers who determine and redetermine eligibility of clients for assistance programs such as Adult Medicaid programs and the Special Assistance program. Duties include planning, organizing and directing, training, setting and enforcing work standards, reviewing work, troubleshooting cases and performing other personnel functions. An employee in this classification plans, directs, supervises, and participates in the delivery of income maintenance programs and services; employee may also perform caseworker functions of initial determination/processing and recertification. The supervisor is responsible for the team’s daily operations including ensuring all state performance measures are met, personnel supervision, assigning work, reviewing work accuracy, staff training, and completion of agency and state reports. Considerable public contact is involved in working with clients from diverse socio and economic backgrounds. Accurate and timely eligibility determinations are required to meet federal and state deadlines and rules. Additional work hours beyond the normal work schedule may be required to meet workload fluctuations and demands. Work is circumscribed by a variety of federal, state and county court decisions, laws, policies, regulations, and procedures which are continuously changed and updated. Supervisors must maintain knowledge and remain up to date on eligibility and related rules and guidelines, including state and local eligibility programs and related information technology software utilized to access and verify applicant information, determine eligibility, and process applications and re-certifications at a level that enables them to train and answer questions for team members. Starting Salary is $51,016 or DOQ Examples of Job Duties Plans, directs, supervises, and participates in the delivery of income maintenance programs and services. Supervises income maintenance caseworkers and/or support staff, trains staff, reviews casework, and evaluates staff performance. Review and approve timesheets, day sheets, leave requests, and various reports. Provides recommendations for employment actions such as hiring, promotions, demotions, disciplinary actions, and dismissals. Assigns cases to staff while maintaining a workload balance among all direct reports. Implements changes in work procedures or processes to meet program or service demands and client needs. Provides input and recommendations to management regarding program or division goals, objectives, procedures, processes, and administrative and budget issues. Interprets, provides guidance on, and enforces regulations, policies, and procedures ensuring compliance. Assists staff in resolving difficult or unusual client or case situations. Conducts team meetings and individual conferences. May prepare local hearing summaries and/or serve as the local contact for state audits. Supports divisional and agency goals and objectives and participates in divisional long-range planning. Prepares and maintains records, files, reports, and confidentiality. Knowledge, Skills, and Abilities Thorough knowledge of the program area(s) of assignment and of the federal, state, and county rules and regulations governing eligibility for assistance under various programs. Considerable knowledge of and ability to read, analyze, interpret, and apply federal, state, and county program rules, regulations, and procedures. Considerable knowledge of eligibility principles, techniques, and practices and their applications to casework. Considerable knowledge of agency and community programs and services. Knowledge of modern and effective supervisory principles and practices including leadership, motivation, communication, mentoring, and performance coaching and evaluation. Knowledge of the application of information to the work of the unit. Working knowledge of standard office procedures, practices, and equipment. Ability to instruct, organize, supervise, direct, and evaluate the work of subordinates. Ability to resolve conflict and provide mediation. Ability to tolerate high-stress situations. Ability to assess situations, extract the relevant information, and to make appropriate decisions. Skill to use a variety of office machines, computers, applicable software and typing. Skill in collaborative conflict resolution, teamwork and customer service excellence. Ability to prioritize work and complete required tasks within structured time limits. Ability to perform mathematical reasoning and computations with speed and accuracy. Ability to prepare and maintain accurate records and reports. Ability to communicate effectively orally and in writing with individuals of varied social, economic, cultural, and educational backgrounds, maintaining composure and keeping emotions in check, even in difficult situations. Ability to attend work regularly. Ability to establish and maintain effective working relationships with other employees, community and state agencies, and the general public. Ability to work effectively, tactfully, and courteously with the public and other governmental organizations. Qualifications Three years of experience as an Income Maintenance Caseworker or Investigator in an Income Maintenance Program, preferably with one year of supervisory experience; or an equivalent combination of training or experience.