IT Program Manager

Technology Portfolio and Program Governance Maintain portfolio visibility across technology initiatives, projects, and workstreams. Support leadership in prioritization, sequencing, and capacity planning. Establish and maintain governance structures for program execution (e.g., intake, stage gates, status reporting). Monitor program performance against schedule, scope, and outcomes. Identify cross-project dependencies and risks; coordinate mitigation strategies. Program Planning and Execution Oversight Lead development of program plans for major initiatives and multi-project efforts. Coordinate planning activities across technical and business stakeholders. Ensure project plans include appropriate scope definition, milestones, stakeholder engagement, and delivery readiness elements. Support consistent delivery practices and standards across project teams. Project Management Standards and Tools Develop and maintain standard templates, reporting methods, and program management tools. Promote consistent project documentation and control practices. Partner with ITIL/ITSM governance functions to align change coordination and deployment planning. Support continuous improvement of project delivery methods. Cross-Functional Coordination Coordinate with Technology managers and supervisors to align staffing, resourcing, and delivery schedules. Facilitate communication and escalation pathways for major risks and issues. Support coordinated delivery and change readiness for operational environments, including 24/7 transit impacts. Stakeholder Management and Communication Provide portfolio and program reporting to Technology leadership and stakeholders. Facilitate governance meetings and decision forums as assigned. Promote transparency and timely communication of status, risks, and outcomes. Vendor and External Partner Coordination Support coordination of vendors and external partners for program delivery activities. Align vendor timelines and deliverables with CATS governance and reporting expectations. Coordinate with IT Contracts/Asset governance as needed to support program readiness and continuity. Continuous Improvement and Organizational Maturity Identify opportunities to strengthen delivery discipline and reduce recurring execution challenges. Promote lessons learned practices and portfolio-level improvements. Support adoption of scalable delivery practices as Technology expands. Core Competencies: The position requires demonstrated competency in the following areas Portfolio Leadership Leads and coordinates complex, multi-project technology work aligned to organizational priorities. Maintains visibility across initiatives Aligns delivery to strategic outcomes Balances constraints and dependencies Program Governance and Accountability Establishes structure and discipline for reliable delivery. Creates consistent standards Drives measurable execution Promotes transparent reporting Cross-Functional Influence Achieves outcomes through collaboration across technical and operational stakeholders. Builds alignment Facilitates decisions Resolves conflicts constructively Risk and Dependency Management Anticipates and manages portfolio-level risks. Identifies interdependencies Drives mitigation planning Supports informed tradeoffs Minimum Qualifications Bachelor’s degree in Information Technology, Business Administration, Public Administration, Engineering, or related field; Five (5) years progressively responsible experience in project/program management, technology delivery, or related leadership roles. Knowledge of: Program and portfolio management concepts and practices. Technology delivery lifecycle and implementation planning. Governance, reporting, and stakeholder coordination methods. Operational impacts of technology changes in 24/7 environments. Resource planning and dependency management principles. Skill in: Building and maintaining program governance tools and standards. Facilitating decision-making forums and stakeholder alignment. Communicating complex status/risk information clearly. Coordinating schedules and dependencies across multiple teams. Developing structured plans and reporting outputs. Ability to: Exercise independent judgment in prioritization and sequencing decisions. Influence outcomes without direct operational authority over delivery teams. Balance competing priorities and constraints. Anticipate and mitigate delivery risks. Support organizational maturity and continuous improvement. Working Environment and Physical Demands: Work performed primarily in office environments with frequent coordination across departments. Extended computer use and meeting facilitation required. Occasional visits to operational facilities may be required to support deployment planning. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.