Conferencing Tech Support

ABOUT THE ROLE The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare, juvenile justice services, and community supports. The Office of Family Team Conferencing facilitates conferences supporting Child Protection’s best practices. This role provides technical support, training, and data management for the Conference Referral Management System (CRMS) for Child Protective Specialist (CPS) and Family Team Conferencing (FTC) staff citywide. KEY RESPONSIBILITIES - Provide professional development to Child Protective Specialist (CPS) staff, including CPS, Supervisors, and Managers, on the use of the Conference Referral Management System (CRMS) - Provide professional development to FTC Child and Family Specialists, FTC Conferencing Schedulers, and FTC Managers as needed - Provide technical assistance citywide to DCP CPS and FTC Staff in the Borough Offices regarding CRMS - Identify and troubleshoot issues to provide staff guidance on next steps - Complete provisioning of new or re-provisioning of CPS and FTC Staff - Submit service desk tickets - Provide guidance and ensure compliance with FTC Data collection in DCP Borough Office for FTC Staff - Collect and analyze FTC conference data and complete timely reports - Provide FTC Data reports to FTC leadership by the 10th day of every month MINIMUM QUALIFICATIONS 1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in 1 above; or 3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in 1 above; or 4. Education and/or experience equivalent to 1, 2, or 3 above. However, all candidates must possess the one year of administrative or supervisory experience as described in 1 above. Education above the high school level may be substituted for the general clerical/administrative experience at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years. SPECIAL REQUIREMENTS - This position is ONLY open to candidates who are permanent (not provisional) in the civil service title Principal Administrative Assoc. - Open to qualified persons with a disability who are eligible for the 55-a Program. SELECTION PROCESS - Exam may be required. - Title classification is Competitive-1. HOW TO APPLY - Apply via the official NYC jobs portal (www.nyc.gov/jobs). - Search for Job ID # 795198. - Qualified persons with a disability eligible for the 55-a Program should indicate this at the top of their resume and cover letter. EMPLOYMENT DETAILS - Department: ADMIN FOR CHILDREN'S SVCS (DCP Family Team Conferencing) - Location: MANHATTAN (Work location: 110 William St. N Y) - Job Type: Full-Time - Number of positions: 1 - Experience Level: Manager - Job Level: 03 - Posted: 09/04/2026 - Posted until: 10/04/2026 - Residency Requirement: New York City residency is generally required within 90 days of appointment, with exceptions for certain City employees with 2 continuous years of service. - Benefits: May be eligible for Public Service Loan Forgiveness and state repayment assistance programs.