E-LEARNING DEVELOPER

ABOUT THE ROLE Working within the Department of Social Services (DSS) Information Technology Services (ITS) Technology Enablement unit, you will support the Human Resources Administration (HRA) and Department of Homeless Services (DHS). Under the direction of the Executive Director, you will assess and implement complex IT initiatives by building, creating, and testing technical, online, asynchronous, and webinar computer-based training courses, modules, and videos for new and updated ITS software systems. KEY RESPONSIBILITIES - Use established standards and requirements to design and deliver engaging training via mobile, online, video, and other broad reach vehicles. - Collaborate using Confluence to review business requirements and Jira to research user stories, acceptance criteria, specifications, and UAT test cases. - Develop and maintain working relationships with business users and technical teams to ensure effective collaboration and implement stakeholder feedback. - Create computer-generated animations, graphic and motion assets, software screen recordings, voice recordings, sound effects, multimedia effects, and closed captions. - Combine video, visual computer assets, and voice recordings into prototypes and final projects. - Develop prototypes and pilot presentations utilizing editing tools such as Adobe Premier Pro, Frame.io, and After Effects. - Develop online training storyboards to host eLearning on NYC and NYS computer-based Learning Management Systems for agency staff. MINIMUM QUALIFICATIONS 1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, and four years of satisfactory full-time related experience with a specialization in a relevant technology, process, methodology, or domain. 2. An associate degree from an accredited college in the aforementioned fields, and six years of satisfactory full-time related experience with a specialization. 3. A baccalaureate degree from an accredited college in any field, and eight years of satisfactory full-time related experience with a specialization. 4. An education and/or experience combination equivalent to options 1, 2, or 3. Preferred skills include strong business acumen, understanding of infrastructure technologies, excellent communication skills, proficiency in training needs analysis, expertise in instructional strategies, experience designing eLearning solutions, proficiency in Agile development, and knowledge of SCORM-compliant e-training specifications. SPECIAL REQUIREMENTS - New York City residency is not required for this position. SELECTION PROCESS - No exam is required for this position. HOW TO APPLY - Submit your application for Job ID 784268. - Apply by the posting deadline of 10/11/2026. EMPLOYMENT DETAILS - Full-Time position. - Work Location: 33 Beaver St, New York, NY (Manhattan). - Department: Mgmt Information System-NM. - Hours/Shift: 9:00 AM to 5:00 PM. - Category: Technology, Data & Innovation. - Experience Level: Experienced (Non-Manager). - Job Level: 00. - Number of Positions: 1. - Title Classification: Non-Competitive-5. - Posted on 08/12/2026. - Eligible for federal Public Service Loan Forgiveness and state repayment assistance programs. - The City of New York is an inclusive equal opportunity employer.