Product Manager - Mobile

ABOUT THE ROLE The City of Philadelphia’s Office of Innovation and Technology (OIT) Digital Services team is seeking a Product Manager to lead the development and continuous improvement of the City’s mobile applications and related digital products. This role works cross-functionally with engineering, design, data, and City department stakeholders to define product vision, set priorities, and deliver solutions that meet user needs. The Product Manager will manage the full product lifecycle, from discovery and strategy through delivery and iteration, ensuring value for residents, businesses, and City employees. This position is critical for improving how Philadelphians interact with City services online. KEY RESPONSIBILITIES - Define and communicate a clear product vision aligned with City priorities and user needs. - Lead product discovery efforts, including user research, stakeholder interviews, and data analysis. - Translate business and user needs into product requirements, user stories, and roadmaps. - Prioritize features and enhancements based on impact, feasibility, and strategic alignment. - Partner closely with engineering, design, and data teams to deliver high-quality digital products. - Manage and maintain a product backlog, ensuring transparency and alignment across stakeholders. - Monitor product performance using metrics and analytics, and drive continuous improvement. - Facilitate cross-department collaboration to ensure solutions meet operational and policy requirements. - Advocate for user-centered design, accessibility, and equity in all digital products. - Support agile delivery practices, including sprint planning, standups, and retrospectives. - Communicate progress, risks, and outcomes clearly to technical and non-technical audiences. - Monitor the evolving mobile product landscape to identify opportunities, trends, and best practices. - Approve features for release based on readiness and user impact. - Oversee app store submissions, release notes, and rollout plans. MINIMUM QUALIFICATIONS - 3–6+ years of experience in product management, business analysis, or a related role. - Experience delivering digital products or platforms at scale. - Experience working with agile or iterative development processes. - Experience engaging with stakeholders across diverse functional areas. - Minimum Education Required: College degree. PREFERRED SKILLS - Strong understanding of modern product management principles and agile methodologies. - Ability to balance strategic thinking with hands-on execution. - Ability to run sprint planning, backlog grooming, and standups. - Experience defining epics, user stories, acceptance criteria, and success metrics. - Strong analytical and problem-solving skills, with experience using data to inform decisions. - Excellent written and verbal communication skills. - Ability to manage multiple priorities in a dynamic, public-sector environment. - Commitment to equity, digital accessibility, and inclusive design. - Familiarity with digital service delivery in government or regulated environments. SPECIAL REQUIREMENTS - Must become a resident of the City of Philadelphia within six months of hire. - Vaccinations are not required for this non-medical, non-emergency position. - Must submit a cover letter with the application; applications without one will be considered incomplete. SELECTION PROCESS Not explicitly detailed beyond application review. Candidates will be evaluated based on their submission of required documents (cover letter) and relevant experience in product management and agile methodologies. HOW TO APPLY Apply online via the City of Philadelphia career portal. Required Documents: Cover Letter (mandatory). EMPLOYMENT DETAILS - Department: Office of Innovation and Technology (Digital Services Team) - Location: Philadelphia, PA - Employment Type: Full-Time - Benefits: - Comprehensive health coverage for employees and eligible dependents. - Eligibility for discounted medical plan via wellness program. - Paid vacation, sick leave, and holidays. - Generous retirement savings options. - Eligibility for Public Service Loan Forgiveness (PSLF). - Free SEPTA public transportation via Key Advantage Program. - Tuition discounts and scholarships (10% to 40%) at partner colleges and universities.