From System Gaps to Career Paths: Redesigning Reentry for Economic Mobility
While halfway houses and charitable programs have long served a role in supporting individuals reentering society after incarceration, they often operate with limited resources and inconsistent outcomes. A more effective municipal approach involves integrating reentry support directly into workforce development systems. Cities can collaborate with local employers, workforce boards, and community colleges to build pathways specifically tailored to the needs of formerly incarcerated individuals. This includes industry-recognized certifications, apprenticeships, and job placement programs that are aligned with local labor market needs and designed to address the stigma and employment gaps associated with incarceration.
For example, the City of Philadelphia’s Reentry Workforce Development Initiative offers job readiness training, vocational education, and employer partnerships that lead directly to employment opportunities for returning citizens. The program is embedded within the city’s workforce development framework, enabling better coordination and tracking of outcomes across agencies and service providers1. Municipal governments can replicate such models by conducting labor market analyses to identify high-demand sectors and working with employers willing to implement fair chance hiring policies, specifically focused on reducing barriers for people with criminal records.
Integrating Mental Health and Trauma-Informed Support Services
Reentry into the workforce is not solely a matter of skills and opportunity. Many formerly incarcerated individuals face significant mental health challenges stemming from incarceration, prior trauma, or substance use disorders. Municipal programs that embed trauma-informed care and behavioral health services into workforce development initiatives are more likely to support long-term stability and employment retention. This requires partnerships with county health departments, behavioral health providers, and community-based organizations trained in culturally responsive care that reflects the unique experiences of those who have been incarcerated.
The Los Angeles County Office of Diversion and Reentry exemplifies this integration. Through its Reentry Intensive Case Management Services, the program connects returning individuals with mental health counseling, housing navigation, and employment support, reducing recidivism and improving employment outcomes2. Municipal leaders can support similar models by creating cross-agency teams that include behavioral health professionals as part of workforce reentry case management specifically focused on the post-incarceration population. Funding can be leveraged through federal programs such as the Substance Abuse and Mental Health Services Administration (SAMHSA) and targeted state grants.
Building Financial Capability and Economic Mobility
Financial instability is a significant barrier for individuals reentering society after incarceration. Without access to basic financial services, credit, or savings, returning citizens often face predatory lending, housing instability, and cyclical poverty. Municipal programs should incorporate financial education and coaching as essential components of reentry planning. This includes helping individuals set up checking accounts, understand credit, manage debt, and access public benefits legally available to them, all within the context of rebuilding financial lives disrupted by incarceration.
Programs like the Bank On initiative, coordinated by the Cities for Financial Empowerment Fund, provide a framework for municipalities to offer safe and affordable banking access to unbanked populations, including those exiting the criminal justice system3. Pairing these services with one-on-one financial coaching, as done by the Nashville Financial Empowerment Center, has shown success in improving financial outcomes and reducing emergency reliance on public services4. Cities can incorporate such financial empowerment models into their reentry strategies, ensuring that economic reintegration for formerly incarcerated individuals is not left to chance.
Addressing Policy Barriers and Promoting Fair Chance Hiring
Municipal governments have a unique role in promoting fair chance hiring through both policy and example. Local hiring ordinances, civil service reforms, and contracting policies can be revised to reduce unnecessary barriers for applicants with criminal records. Many cities have adopted "Ban the Box" policies, but further steps include individualized assessments, sealing low-level convictions, and ensuring that background checks are not used to automatically disqualify candidates, particularly those whose offenses are unrelated to the job in question.
San Francisco’s Fair Chance Ordinance provides a robust model, requiring private employers with more than five employees to delay background checks until after a conditional offer and to consider the nature of the offense, time since conviction, and relevance to the job5. Municipal governments can lead by example by adopting similar hiring practices across all departments, providing training to HR staff, and tracking the outcomes of these efforts with a specific focus on formerly incarcerated individuals. Engaging local chambers of commerce to promote fair chance hiring among the private sector is also an effective strategy for scaling impact and normalizing second-chance employment.
Supporting Community-Based Partnerships for Holistic Reintegration
Reentry is inherently local, and successful reintegration often depends on the strength of community-based networks. Municipal governments should invest in community-based organizations that have long-standing relationships with impacted populations, particularly those who have been incarcerated. These organizations bring cultural competence, trust, and an understanding of the unique barriers their clients face as they transition from incarceration back into the community. Funding mechanisms such as subgrants, performance-based contracts, and capacity-building support can help these organizations expand their reach and effectiveness.
In Chicago, the Community Reentry Support Centers funded by the Department of Family and Support Services provide a comprehensive suite of services through trusted neighborhood-based agencies. Services include housing assistance, job placement, substance use support, and legal aid, all coordinated under a single access point6. Cities can use similar frameworks to decentralize reentry support and ensure that individuals returning from incarceration have access to resources in their own communities. Municipal staff should work closely with these partners to co-design programs and remove bureaucratic barriers that hinder service delivery to formerly incarcerated populations.
Bibliography
Philadelphia Works. "Reentry Workforce Development Initiative." Accessed May 2024. https://www.philaworks.org/reentry.
Los Angeles County Department of Health Services. "Office of Diversion and Reentry Annual Report 2022." Accessed May 2024. https://dhs.lacounty.gov/odr/reports.
Cities for Financial Empowerment Fund. "Bank On National Account Standards." Accessed May 2024. https://joinbankon.org/coalitionmap/.
Nashville Financial Empowerment Center. "Client Outcomes and Program Evaluation." Accessed May 2024. https://www.nashville.gov/departments/mayor/financial-empowerment.
City and County of San Francisco. "Fair Chance Ordinance (FCO)." Office of Labor Standards Enforcement. Accessed May 2024. https://sfgov.org/olse/fair-chance-ordinance-fco.
City of Chicago Department of Family and Support Services. "Community Reentry Support Centers." Accessed May 2024. https://www.chicago.gov/city/en/depts/fss/provdrs/community_reentry.html.
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About The Role The Washington State Department of Social and Health Services (DSHS) is seeking an executive leader to serve as the Assistant Secretary of the Developmental Disabilities Administration (DDA). DDA is entering a transformation phase focused on easier access to services, supporting transitions, strengthening service availability, and ensuring individuals have a greater voice and choice. The Assistant Secretary oversees a workforce of over 4,000 employees, eight direct reports, and a biennial budget of approximately $6.2 billion. Key Responsibilities - Lead DDA through its next phase, building alignment among employees and partners. - Build on community engagement culture, ensuring feedback leads to meaningful action. - Strengthen accountability, coordination, and follow-through across the administration. - Establish clear priorities and create alignment among teams, programs, and partners. - Lead with sound judgment in a 24/7 operational environment. - Strengthen relationships with legislators, federal partners, and communications leaders. - Communicate proactively about emerging issues, priorities, challenges, and opportunities. Minimum Qualifications 1. A bachelor's degree in social work, human services, business administration, public administration, health care administration, finance, or a related field is preferred but not required. 2. Executive-level experience leading directors, managers, and senior leaders across complex programs and operations is preferred. 3. Experience leading programs, systems, or organizations supporting individuals with intellectual and developmental disabilities and their families is preferred. 4. Competencies include transformational leadership, accountability and results, community-centered leadership, strategic communication and influence, political and stakeholder acumen, collaboration and partnership, and sound judgment and decision-making. Special Requirements 1. Prior to a new hire, a background check including criminal record history may be conducted. 2. Employees driving on state business must have a valid driver's license. 3. Employees driving a privately owned vehicle on state business must have liability insurance. 4. Must disclose any relative, household member, close friend, or romantic partner within the potential supervisory chain of command to comply with nepotism policies. Selection Process 1. Applications received by September 4th will receive priority consideration. 2. Anticipated appointment is as early as November 2026. 3. Confidential review of applications begins immediately and continues until an appointment is made. How To Apply - Submit a resume and letter of interest to Tracie.Kidd@dshs.wa.gov. - The letter of interest should highlight how experience aligns with the outlined leadership competencies and capabilities. - Persons requiring accommodation may contact the Recruiter at (360) 725-5810 or via Washington Relay Service at 7-1-1 or 1-800-833-6384. Employment Details - Location: Thurston County - Olympia, WA - Job Type: Full Time - Permanent - Remote Employment: Flexible/Hybrid - Department: Dept. of Social and Health Services - Division: DDA - Employer: State of Washington - DSHS is an equal opportunity employer.
About the Role This position is for a Psychologist at Eastern State Hospital, a fully accredited psychiatric inpatient state-owned hospital in Medical Lake, WA. The role focuses on providing exceptional evidence-based care without production-driven pressures, offering clinical autonomy, a person-centered approach, and a quality work-life balance. The standard schedule is Monday through Friday with no on-call requirements, and hybrid or alternative work schedules may be available after a 6-month probationary period. Key Responsibilities - Provide individual and group psychotherapy to support patient treatment goals, empower patients, and support self-discovery - Provide consultation to multidisciplinary treatment teams - Complete psychological assessments along with supporting clinical documentation - Provide court-required documentation and expert testimony as needed - Civil and Forensic Hybrid Ward: Provide a full range of psychological services, assist in assessing risk for community integration, and consult courts on suitability for increased community access - Discharge Consultation and ITA Evaluator: Conduct structured risk assessments for discharge readiness and evaluate patients for continued involuntary treatment pursuant to Washington's Involuntary Treatment Act Minimum Qualifications - Doctor of Psychology (Ph.D./Psy.D.) in clinical or forensic psychology from an accredited university - Licensed or eligible to obtain a license in Washington to practice psychology by the hire date (applicants with a completed degree pursuing licensure will be considered) - Experience with inpatient civil and forensic populations and/or people with severe behavioral health issues - Eligible for a 12-month In-Training position, allowing up to 12 months to become fully licensed and achieve in-training objectives Special Requirements - Valid driver's license if driving on state business - Liability insurance on privately owned vehicles if used for state business - Must disclose any relative, household member, close friend, or romantic partner within the potential supervisory chain of command in compliance with the DSHS Relationships and Reporting Structure policy Selection Process - A background check, including criminal record history, will be conducted prior to hiring - Background check information will be considered in determining the applicant's suitability and competence to perform the job - This announcement may be used to fill multiple vacancies How to Apply - Submit an application via the official State of Washington job portal before the closing date - For questions, contact sean.brauner@dshs.wa.gov and reference job number 2026-01979 Employment Details - Employer: State of Washington, Department of Social and Health Services (DSHS) - Division: BHHA - Location: Spokane County - Medical Lake, WA (Eastern State Hospital) - Job Type: Full Time - Permanent - Job Number: 2026-01979 - Opening Date: 08/05/2026 - Closing Date: 8/19/2026 at 11:59 PM Pacific Time (US & Canada); Tijuana - Equal Opportunity Employer
ABOUT THE ROLE Perform activities and interventions that promote health, wellness, and safety for residents and staff at Echo Glen Children's Center, a Juvenile Rehabilitation maximum security residential facility. Take charge of emergency medical situations and act as a liaison between the community and residents providing professional nursing services for youth committed by the courts. KEY RESPONSIBILITIES - Provide professional nursing services including direct patient care such as assessment, evaluation, diagnosis, and interventions relating to medical and/or psychiatric conditions. - Perform initial medical screening for youth at intake; implement infection control, Vaccine for Children VFC, and employee health and wellness programs. - Educate and counsel youth, families, and staff regarding medical and mental health care. - Provide pre and post-HIV test counseling including STI and Making Proud Choices curriculum and prenatal education. - Provide medical case management for youth with chronic or acute conditions; communicate with and instruct non-medical agency staff on treatment and care of youth. - Prepare and file medical documents; schedule appointments; perform basic data entry and retrieval functions using an electronic management information system. - Perform medical and psychiatric case management. - Administer prescribed medications per the physician's treatment orders and monitor medication assistance. - Provide first aid and first response emergency medical services for youth, visitors, and other employees. MINIMUM QUALIFICATIONS - Valid Washington State license to practice as a registered professional nurse. - Graduation from an accredited school of professional nursing AND one year of professional nursing experience. - Ability to take action to learn and grow. - Ability to take action to meet the needs of others. SPECIAL REQUIREMENTS - Requires at least two years of driving experience and a valid driver's license. - Supplemental shift differentials are applied for weekend hours, swing shift, and all hours worked between 6pm and 6am. - Salary does not include an additional GHS/EGCC institution 5% premium or an on-site 24/7 facility 5% premium. - Preferred qualifications include the ability to work independently with little supervision and two or more years of nursing experience. - Preferred one or more years of professional experience providing direction to staff as a lead or supervisor. - Preferred previous work experience working in a Juvenile Rehabilitation Facility. SELECTION PROCESS - Applicants selected for an interview are required to pass a criminal history and national fingerprint background check. - Must complete a questionnaire mandated by the Prison Rape Elimination Act (PREA) inquiring about any sexual misconduct. - Must provide proof of identity and authorization to work in the United States on the first day of employment, consistent with E-Verify requirements. HOW TO APPLY - Complete and submit your applicant profile online. - The position is open until filled. - Applicants claiming Veteran's Preference must attach a copy of their DD214, NGB Form 22, or Predischarge Certification. Redact social security numbers before attaching documents. EMPLOYMENT DETAILS - Employer: State of Washington - Department: Dept of Children, Youth, and Families - Division: Juvenile Rehabilitation: Echo Glen - Job Type: Various Job Types - Location: King County - Snoqualmie, WA - Opening Date: 08/05/2026 - Closing Date: Open until filled
ABOUT THE ROLE The Department of Social and Health Services is hiring multiple Registered Nurses for the Yakima Valley School Residential Habilitation Center in Selah, WA. This role involves providing compassionate and skilled care for adults with developmental disabilities in a supported living setting as part of an interdisciplinary team. Multiple shifts are available including day, swing, night, and on-call, with shift differentials and a potential 5% premium pay for on-site work. KEY RESPONSIBILITIES - Administer medications and treatments such as enteral feedings, respiratory therapy, skin and bowel care, and IM injections - Assess changes in patient condition and report concerns to doctors, nurse practitioners, or supervisors - Communicate health updates with family members, guardians, and care teams - Accurately chart medications, treatments, and health details in the Electronic Health Record - Document, transcribe, and implement verbal and telephone physician orders - Record observations and important health updates in clinical records - Assist in different units around the campus as assigned - Respond appropriately to emergency situations MINIMUM QUALIFICATIONS - Current license to practice as a Registered Nurse in Washington State - Graduation from an accredited school of professional nursing - One year of professional nursing experience or college level nursing education SPECIAL REQUIREMENTS - Must pass a background check including criminal record history prior to hire - Must possess a valid driver's license and liability insurance if driving a privately owned vehicle on state business - Must disclose any relatives, household members, close friends, or romantic partners within the potential supervisory chain of command to comply with nepotism policies SELECTION PROCESS - A background check will be conducted to determine suitability and competence - This announcement may be used to fill multiple vacancies HOW TO APPLY - Submit your application by August 31, 2026 at 11:59 PM Pacific Time - For questions, contact DSHS Recruiter Georgina Pringle at Georgina.Pringle@dshs.wa.gov and reference job number 2026-05918 - Applicants requiring accommodation can contact the recruiter at (360) 725-5810 or use the Washington Relay Service at 7-1-1 EMPLOYMENT DETAILS - Employer: State of Washington, Department of Social and Health Services, DDA Division - Location: Yakima County, Selah, WA - Job Type: Various Job Types - Job Number: 2026-05918 - Equal Opportunity Employer and E-Verify participant
ABOUT THE ROLE This pivotal role leads compliance efforts with the Americans with Disabilities Act (ADA) in correctional facilities. The coordinator manages ADA policies and procedures, ensures accessibility and accommodations, and resolves ADA-related issues. The position requires a strong understanding of ADA regulations, specifically Title II and 28 CFR Part 35, alongside excellent communication, organizational, and project management skills to interact effectively with diverse stakeholders. KEY RESPONSIBILITIES - Act as the main contact for jail residents, staff, and external parties regarding ADA-related issues and complaints. - Handle ADA-related grievances by interviewing parties, reviewing documentation, and assessing situations for compliance. - Support staff in delivering services and evaluate requests for reasonable accommodations. - Lead and manage projects enhancing accessibility in facilities, services, and technology. - Coordinate the implementation of technology and services expanding ADA and limited English proficiency accessibility. - Analyze accessibility data and prepare reports and presentations for senior management. - Assist in developing and reviewing organizational policies to align with ADA regulations. - Collaborate with Public Health-Jail Health Services and the Facilities Management Department. - Respond to urgent and emergency ADA issues concerning accessibility and jail residents. - Develop and oversee programs promoting accessibility, conduct assessments, and facilitate inclusive training. - Serve as the department's ADA subject matter expert. MINIMUM QUALIFICATIONS - Familiarity with Title II of the ADA, Section 504 of the Rehabilitation Act, and other civil rights laws. - Experience working with individuals with disabilities and understanding the community's unique needs. - Experience conducting ADA assessments, audits, or similar evaluations. - Excellent written and verbal communication skills to interact effectively with diverse communities. - Strong problem-solving and decision-making skills to balance ADA requirements and operational constraints. - Proven ability to maintain confidentiality and handle sensitive information with discretion. - Knowledge of relevant state and federal laws. - A combination of experience and education that provides the required knowledge, skills, and abilities. SPECIAL REQUIREMENTS - Must complete a thorough background investigation, including fingerprinting, criminal history check, and reference checks. - Desired: ADA Coordinator certification, understanding of correctional services, working knowledge of specific Title II regulations, and criminal justice or government experience. - Bilingual premium pay may be available for Spanish, Chinese, Vietnamese, Russian, or Somali proficiency. SELECTION PROCESS 1. Evaluation of application materials and supplemental questions. 2. Interviewing. 3. Assessments. HOW TO APPLY - Submit an electronic application through the King County or Government Jobs website, including detailed work history and position duties. - Attach a resume. - Attach a letter of interest detailing your background and how you meet the requirements. - Complete responses to supplemental questions. - Do not use "see my resume" in the application or supplemental questionnaires, as this will result in rejection. - Contact Jaclyn Smith at jacsmith@kingcounty.gov or 206-263-3379 for questions or accommodations. EMPLOYMENT DETAILS - Employer: King County, Department of Adult and Juvenile Detention (DAJD) - Job Type: Career Service (Exec), Full Time, 40 hours per week - Work Location: Primarily on-site at multiple correctional facilities, including the King County Courthouse, with travel to DAJD sites. Limited remote work potential. - Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional varied hours and occasional after-hours calls may be required. - Union Representation: Not represented by a collective bargaining agreement. - FLSA Status: Exempt (Not eligible for overtime pay or compensatory time). - Closing Date: Continuous (First consideration for applications submitted by June 24, 2026).
ABOUT THE ROLE The Department of Social Services (DSS) comprises the Human Resources Administration (HRA) and the Department of Homeless Services (DHS). Information Technology Services (ITS) is recruiting for an IT Project Specialist to function as a Tester/Analyst. This role conducts software quality assurance testing, focusing on automation and performance testing across various systems development life cycle methodologies to ensure the quality of IT applications supporting HRA and DHS. KEY RESPONSIBILITIES - Conduct software quality assurance testing focusing on automation and performance testing in Waterfall, Agile, and Hybrid Agile methodologies. - Provide test coverage for all program areas and projects for HRA, DSS, and DHS, including web-based and mobile frameworks for functional automation, performance, and load testing. - Work with Product Managers, Developers, and Business Analysts to develop appropriate test approaches and strategies for product releases. - Collaborate with business units for information gathering, assessment, resource assignments, and project prioritization. - Coordinate with project team leaders from design to implementation to ensure applications are delivered with intended performance and quality. - Develop robust automation and performance test cases, plans, and conditions based on user requirements and technical design documentation. - Create accurate testing time estimates and work with other QA Analysts and developers to continually improve testing proficiency on managed applications like WMS, POS, Streamline POS, and AHRA. MINIMUM QUALIFICATIONS 1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, and four years of satisfactory full-time related experience with a specialization in a relevant technology, process, methodology, and/or domain; or 2. An associate degree in a related field and six years of satisfactory full-time related experience with a specialization; or 3. A baccalaureate degree from an accredited college and eight years of satisfactory full-time related experience with a specialization; or 4. Education and/or experience which is equivalent to the above. SPECIAL REQUIREMENTS - Experience as a QA or Quality Control Manager or Senior QA Engineer in a technology/development environment. - Expert level experience advising technology professionals on industry standards and creating performance testing standards. - Admin level experience with issue tracking tools such as JIRA, QC, and ServiceNow. - Expert level experience with load/performance testing, Azure DevOps, and CRM. - Knowledge in project lifecycles and methodologies (Waterfall, Agile, Hybrid) and proven ability to lead large development projects. - Excellent interpersonal, organizational, written, and oral communication skills. - Ability to multitask and be proactive in a fast-paced environment. SELECTION PROCESS - No exam is required. - Submission of a resume is not a guarantee of an interview. HOW TO APPLY - Search and apply for Job ID #788962 through the official NYC jobs portal. EMPLOYMENT DETAILS - Full-Time position in the Mgmt Information System-NM department. - Work Location: 400 8th Ave., Manhattan, NY. - Hours/Shift: Monday through Friday, 9:00am to 5:00pm. - New York City residency is not required for this position. - Eligible for federal Public Service Loan Forgiveness (PSLF) programs. - Job ID: 788962. - Posted until: 09/28/2026. - Title Code: 95710. - Classification: Non-Competitive-5, Experienced (Non-Manager).
ABOUT THE ROLE King County's Department of Community and Human Services (DCHS) is seeking a Housing Repair Project Manager to provide technical assistance to low-income homeowners and special needs renters seeking funding for home rehabilitation. This role involves extensive in-person consultations, property inspections, and proactive problem-solving to ensure safe, decent, and livable home environments across King County. KEY RESPONSIBILITIES - Inspect dwellings for housing quality standards, code violations, and eligible repairs under the Housing Repair Program. - Provide technical assistance and planning expertise for project scopes of work and research applicable building codes. - Build client credit packages documenting income, assets, and liabilities for program qualification. - Prepare written bids and proposals, develop construction specifications, administer contracts, and resolve disputes. - Conduct project site inspections, authorize interim and final disbursements, and monitor budget expenditures. - Conduct outreach to stakeholders and provide technical assistance to streamline the application process. MINIMUM QUALIFICATIONS - Experience managing construction projects, including monitoring compliance, budgets, and timelines. - Two years of current construction-related experience in housing rehabilitation, general construction, residential real estate, mortgage banking, or financial services. - Demonstrated recent experience with construction costs and labor requirements. - General understanding and ability to interpret current building codes, mechanical HVAC, plumbing, electrical, and land use requirements. - Intermediate proficiency using Office Productivity Software. - Demonstrated experience building trusted relationships with diverse and vulnerable communities. SPECIAL REQUIREMENTS - Valid driver's license and ability to travel throughout King County. - Ability to successfully pass a background investigation. - Physical ability to conduct in-person home inspections, including climbing ladders, navigating uneven surfaces, and crawling under homes. - Designated as Mission Critical; expected to report to work during emergencies or inclement weather. - Must reside in Washington state within a reasonable distance to the King County worksite. SELECTION PROCESS - Applications and supplemental questionnaires will be reviewed for completeness and competitiveness. - Interviews are scheduled to take place the week of September 14, 2026. HOW TO APPLY 1. Submit an online King County application before the closing date of 8/29/2026 at 11:59 PM Pacific. 2. Provide detailed work history and respond thoroughly to the supplemental questions. Applications stating see my resume will be considered incomplete. 3. Contact Alan Wedge at Alwedge@kingcounty.gov for accommodation requests or questions. EMPLOYMENT DETAILS - Job Type: Career Service (Exec), Full-Time (40 hours/week) - FLSA: Exempt (Not eligible for overtime) - Bargaining Unit: C23 PROTEC17-Non-Sups Staff (DCHS) - Department: DCHS - Community & Human Srvcs - Division: Housing Homeless & Comm Dev - Employer: King County - Location: Chinook Building, 401 5th Avenue, Seattle, WA (Hybrid and field work environment) - Opening Date: 08/14/2026 - Closing Date: 8/29/2026 11:59 PM Pacific
ABOUT THE ROLE The Department of Social Services (DSS) Information Technology Services (ITS) supports the Human Resources Administration and Department of Homeless Services. ITS is recruiting a Middleware Developer to develop, integrate, test, deploy, and support middleware applications for agency programs using object-oriented techniques and industry standards. KEY RESPONSIBILITIES - Develop, integrate, test, deploy, and support middleware applications using JAVA, IBM ESQL, IBM Integration Toolkit, IBM MQ Explorer, and Oracle SQL Developer. - Run performance analysis, design, document, review, and validate software requirements and technical specifications using tools like Atlassian Jira and Confluence. - Manage effective communication of tasks and project status to the development team, management, and stakeholders. - Perform development, maintenance, and support for databases and information systems on middleware environments. - Prepare and identify technical tasks, delivery timelines, and project risks with the project team. - Provide technical expertise and support to end-users and document trouble tickets in the IT service management system. MINIMUM QUALIFICATIONS 1. A baccalaureate degree in computer science, engineering, HCI, interactive media, digital/graphic design, data visualization, communication, or a related field, plus four years of satisfactory full-time experience with a specialization in a relevant technology or domain. 2. An associate degree in a related field plus six years of satisfactory full-time experience with a specialization. 3. A baccalaureate degree in any field plus eight years of satisfactory full-time experience with a specialization. 4. Education and/or experience which is equivalent to 1, 2, or 3 above. PREFERRED SKILLS - Hands-on development experience with IBM App Connect Enterprise (ACE), including message flows, YAML configuration, ESQL, and Compute/Java nodes. - Strong experience with IBM MQ and messaging architecture. - Proven experience migrating integrations from IBM Integration Bus (IIB) to IBM App Connect Enterprise (ACE). - Solid understanding of RESTful and SOAP web services, XML/JSON transformations, and API-based integration patterns. - Working knowledge of IBM DataPower and/or IBM API Connect. - Proficiency in Oracle SQL and developing database-backed integration services. - Experience using Azure DevOps, ServiceNow, and other ITSM tools with structured SDLC practices. - Excellent technical documentation skills. SPECIAL REQUIREMENTS No exam is required for this position. The title classification is Non-Competitive-5. SELECTION PROCESS No exam required. Only those candidates under consideration will be contacted. HOW TO APPLY Search for Job ID #788912 on the NYC jobs portal. EMPLOYMENT DETAILS - Job Type: Full-Time - Department: Mgmt Information System-NM - Category: Technology, Data & Innovation - Location: 400 8th Ave., Manhattan, N.Y. - Experience Level: Experienced (Non-Manager) - Hours/Shift: 9:00am - 5:00pm - Residency: New York City residency is not required. - Benefits: Eligible for Public Service Loan Forgiveness (PSLF). - The City of New York is an inclusive equal opportunity employer.