Civic Intelligence: Why Municipalities Must Build Their Own AI Muscles

ABOUT THE ROLE Pierce County is seeking a dedicated Chief Information Security and Emerging Technology Officer to lead the county's cybersecurity strategy, governance, and risk management. This role involves developing and leading an enterprise-wide cybersecurity program, guiding the secure adoption of AI and emerging technologies, and translating complex security risks into clear business terms. The ideal candidate will foster a growth mindset, champion continuous improvement, ensure equity and inclusion, and streamline processes to strengthen public trust and enable effective government. KEY RESPONSIBILITIES - Develop and lead an enterprise-wide cybersecurity program, including strategy, policies, governance, multi-year roadmaps, and high-performing teams. - Guide the secure adoption of AI, automation, autonomous systems, citizen development, quantum computing, and other emerging technologies while balancing innovation and risk. - Translate complex security risks into clear business terms to advise executives and build trust across departments. - Engage technical experts and vendors, and challenge decisions when necessary to ensure security and compliance. - Foster a growth mindset, continuous improvement, and data-driven decision-making within the organization. - Ensure equity and inclusion in all facets of work and collaboration across large, diverse work environments. - Develop policies and guidelines, turning ideas into action and championing streamlined processes to create positive change. MINIMUM QUALIFICATIONS - Bachelor’s degree in computer science, information technology, cybersecurity, or a closely related field. - Seven years of progressively responsible information security experience. - Three years in a management, supervisory, or security program leadership capacity. - Additional education or experience that clearly indicates the ability to perform essential functions may substitute on a year-for-year basis. SPECIAL REQUIREMENTS - Must not require employment visa sponsorship, as Pierce County is unable to sponsor or take over sponsorship at this time. - Preferred: Experience serving as a CISO, deputy CISO, or equivalent senior information security leader in a public-sector organization. - Preferred: Experience establishing or maturing an enterprise information security program using the NIST Cybersecurity Framework and CIS Critical Security Controls. - Preferred: Experience with government regulatory and compliance environments such as CJIS, HIPAA, IRS Publication 1075, and PCI DSS. - Preferred: Experience designing cloud security architecture and leading secure migration of on-premises infrastructure to public cloud environments (Zero Trust, SIEM, vulnerability management, incident response). - Preferred: Experience establishing governance for the secure use of artificial intelligence, including AI risk assessment. - Preferred: Experience supervising technical staff, including in represented (union) environments. - Preferred: Professional security certification (e.g., CISSP, CISM) or equivalent demonstrated experience. SELECTION PROCESS - Applications will be evaluated based on the provided resume and cover letter. - Additional education or experience may substitute for minimum qualifications on a year-for-year basis. - Candidates must clearly demonstrate the ability to perform the essential functions of the position. HOW TO APPLY - Submit a complete application through the designated Pierce County portal. - A resume and a cover letter are strictly required for consideration. - Ensure application materials detail your ability to fulfill the requirements and align with Pierce County's Forward Together mission and values. EMPLOYMENT DETAILS - Location: Pierce County, WA (1501 Market Street, Suite 410, Tacoma, Washington, 98402) - Job Type: Regular - Other - Job Number: 26-00917 - Department: Finance & Enterprise Services - Division: IT-Administration - Opening Date: 08/28/2026 - Closing Date: 9/11/2026 11:59 PM Pacific

ABOUT THE ROLE The King County Department of Information Technology (KCIT) is seeking a Senior GIS Engineer to join the award-winning King County GIS Center. This role involves leading a major modernization effort to migrate and re-engineer GIS applications, services, and data platforms into cloud-based environments. The position focuses on transforming legacy systems, streamlining workflows, and improving reliability and scalability to advance data-driven decision-making and innovative public service delivery. KEY RESPONSIBILITIES - Build, maintain, and enhance enterprise GIS data systems and automated workflows - Acquire, process, and maintain spatial datasets used across County programs - Apply AI tools and techniques to improve spatial analysis and data processing - Monitor GIS platforms to ensure secure, reliable, and high-performing operations - Provide technical guidance and responsive support to King County staff and partners - Develop and maintain scripts and automation (Python, ArcPy, or equivalent) for data processing, quality control, and platform operations - Design and implement cloud-native spatial data pipelines - Contribute to the migration of on-premise GIS resources to the cloud, including SQL Server geodatabases, ETL workflows, and legacy systems - Develop, plan, and implement AI standards and practical AI use cases within GIS platforms - Provide quality assurance, quality control, and user acceptance testing - Administer county-wide platforms such as ArcGIS Enterprise, ArcGIS Server, and geodatabases - Coordinate enterprise-level GIS services, policies, standards, and procedures with other County professionals MINIMUM QUALIFICATIONS - 5 years or more of increasingly responsible professional experience in a GIS technological data platform - Advanced knowledge of GIS software and platforms: ArcGIS Pro and extensions, ArcGIS Enterprise, ArcGIS Online - Advanced knowledge of geodatabase and relational database platforms (e.g., Azure SQL, SQL Server, PostgreSQL) - Advanced knowledge in complex spatial data management, system administration, spatial ETL processes with custom Python and/or FME, and infrastructure migrations to cloud environments - Experience using AI-assisted development tools (e.g., Claude Code, GitHub Copilot) to write, review, refactor, and maintain application code and scripts - Advanced experience in both raster and vector processing from source data to product - Advanced programming knowledge developing cross-platform, multi-function, interactive applications, and data integrations for end-users SPECIAL REQUIREMENTS - Hybrid work model with the primary onsite location at King Street Center, Seattle, WA - Must reside in Washington state within a reasonable distance to the King County worksite - Must maintain a home workspace with a reliable internet connection for remote work - Participation in the After-Hours Support (AHS) team on a 24x7, 7-day rotation (Monday-Sunday) - FLSA Exempt status (not eligible for overtime pay) - Ability to troubleshoot issues, track, resolve, and document system problems requiring a broad understanding of complex systems SELECTION PROCESS - Evaluation of the online application, employment history, resume, and cover letter - Assessment of the candidate's ability to fulfill the requirements based on the details provided in the application materials HOW TO APPLY - Complete the online application, including employment history going back at least seven years (or more to include all relevant experience) - Attach a resume including all relevant experience - Attach a cover letter detailing how you are an excellent fit for this position - For accommodations or questions, contact Angelia Remolana at aremolana@kingcounty.gov - Closing Date: 9/21/2026 11:59 PM Pacific EMPLOYMENT DETAILS - Location: King Street Center - 201 S Jackson St, Seattle, WA - Department: KCIT - Information Technology - Division: Engineering Division - Job Number: 2026-27874 - Job Type: Career Service (Exec), Full Time - Union: PROTEC17 - Information Technology - Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (alternative work schedules may be considered by management)

ABOUT THE ROLE Reporting to the Manager of Information Security Programs within the Security Technology and Programs Department, this role plays a key part in adopting and maturing the agency's Information Security Program. The specialist will own policy, training, risk, and governance frameworks, partnering with Departmental Information Security Officers to ensure consistent implementation. Additionally, the role involves researching, developing, and managing an Artificial Intelligence security program for the Office of the Chief Security Officer across a large, complex, and operationally intensive environment. KEY RESPONSIBILITIES - Build and mature the Information Security Program through strong governance, automation, and continuous improvement - Elevate Information Security awareness and strengthen relationships with Departmental Information Security Officers and Security Information Managers - Review agency presentations, drawings, and documents to ensure protected information is not exposed before external distribution - Develop agency-wide training for the Information Security Handbook - Manage AI and cybersecurity risks by anticipating threats, assessing controls, and driving practical mitigations - Evaluate and pilot emerging technologies alongside agency innovation initiatives - Assist with Insider Risk, SAFETY Act applications, security governance, and business continuity programs MINIMUM QUALIFICATIONS - Bachelor's degree in Criminal Justice, Technology, Law, Public Administration, Cybersecurity, or a related field - At least 3 years of experience in information security, technology, risk management, or program management - Demonstrated experience in information security, risk analysis, or security governance within a large or complex organization - Demonstrated experience collaborating with diverse technical, operational, and external stakeholders - Strong ownership mindset, proactive problem-solving skills, and the ability to drive initiatives across multiple departments SPECIAL REQUIREMENTS - Must undergo and clear a background investigation conducted by the Port Authority Police Department - Remote work is permitted a maximum of one day per week; regular in-office or team collaboration days are required based on business needs - Location flexibility: Can be based in New York or New Jersey depending on the selected candidate's preference SELECTION PROCESS - Initial phone interview for qualified candidates - In-depth interview(s) and/or assessment(s) - Conditional job offer followed by a mandatory background check HOW TO APPLY - Submit a resume through the official Port Authority of New York and New Jersey careers portal by clicking the "Apply Now" button - Only applicants under consideration will be contacted EMPLOYMENT DETAILS - Job ID: 64371 - Department: Security Technology & Programs - Employer: Port Authority of New York and New Jersey - Work Location: Jersey City, NJ (or New York, based on candidate preference) - Telework: Hybrid (Maximum one day per week remote) - Job Type: Full-Time

ABOUT THE ROLE The New York City Department of Youth and Community Development (DYCD) is recruiting a Special Assistant to the Commissioner to support the day-to-day operations of the Commissioner's Office. This role ensures effective coordination of priorities, information, and activities across the agency. The Special Assistant provides administrative and operational support, manages scheduling, information management, and meeting preparation, and serves as a key coordination point between the Commissioner's Office, internal teams, and external stakeholders. The position may also support projects aimed at improving efficiency and coordination, including the use of technology and emerging tools such as artificial intelligence. KEY RESPONSIBILITIES - Support the day-to-day management of the Commissioner's calendar, including scheduling meetings and coordinating logistics. - Prepare, review, and organize materials for meetings, briefings, and external engagements, including agendas and background documents. - Track follow-up items and help ensure timely responses to requests and inquiries. - Support projects focused on improving workflows and coordination, including the use of technology and AI tools. - Serve as a key point of contact between the Commissioner's Office, internal teams, and external stakeholders, including nonprofit providers and other City agencies. - Support the flow and organization of information to and from the Commissioner's Office to ensure clarity and accessibility. - Provide coordination support during meetings, site visits, and external events, including accompanying the Commissioner as needed. - Support the preparation of materials in coordination with the Strategic Communications team to align messaging. - Assist with organizing documents, files, and systems to improve efficiency and accessibility of information. - Exercise discretion and sound judgment in handling sensitive or confidential information. - Work closely with the Commissioner's scheduler and executive staff across City Hall and partner agencies to arrange meetings and events. MINIMUM QUALIFICATIONS 1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in a high-level administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the high-level administrative capacity experience described in 1 above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative experience as described in 1 above. SPECIAL REQUIREMENTS - Strong organizational and time management skills with attention to detail. - Ability to manage multiple priorities in a fast-paced environment and respond to changing priorities. - Strong written and verbal communication skills. - Comfort working with technology tools, data organization systems, and emerging AI tools to improve efficiency. - High level of discretion and professionalism. - Experience working in government, nonprofit, or public service settings, including familiarity with community-based organizations, is preferred. - New York City residency is generally required within 90 days of appointment (exceptions may apply for City employees with 2 continuous years of service). SELECTION PROCESS - No Exam Required. - Selection will be based on the evaluation of application materials and standard interview processes for non-competitive civil service titles. HOW TO APPLY - Applications must be submitted online through the official NYC Careers portal. EMPLOYMENT DETAILS - Employer: NYC Department of Youth and Community Development (DYCD) - Department: Commissioner's Office - Location: NYC-ALL BOROS (Work location: 2 Lafayette St., N.Y.) - Job Type: Full-Time - Job ID: 776799 - Title Code: 95700 - Civil Service Title: Executive Assistant to the Com - Business Title: Special Assistant To The Commissioner - Title Classification: Non-Competitive-5 - Experience Level: Executive - Job Level: M4 - Number of Positions: 1 - Posted Date: 07/23/2026 - Closing Date: 09/21/2026 - Category: Administration & Human Resources

ABOUT THE ROLE The Office of the Comptroller’s Bureau of Information Systems is seeking an IT Service Delivery Manager to lead and manage the organization’s IT support operations. This role ensures high-quality technical support and excellent customer service for end users by overseeing service desk staff, incident management processes, and service delivery performance. The manager will drive continuous improvement initiatives, implement ITIL-based processes, and integrate AI tools like Microsoft Copilot to enhance efficiency and user experience. This position is open only to current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager or those reachable on the civil service list for that title. KEY RESPONSIBILITIES Service Desk Operations - Manage daily operations of the IT Service Desk, ensuring timely resolution of incidents and service requests - Monitor ticket queues, escalation processes, and service level agreement (SLA) compliance - Ensure consistent delivery of high-quality customer support across all channels Team Leadership & Management - Lead, mentor, coach, and evaluate service desk analysts and support staff - Schedule staffing coverage to meet operational needs - Conduct performance reviews and support professional development plans Incident & Problem Management - Oversee major incident response and communication processes - Coordinate escalations with infrastructure, application, security, and vendor teams - Analyze recurring issues and implement root cause solutions Customer Service & User Support - Maintain high levels of customer satisfaction through responsive support - Act as an escalation point for complex or high-priority issues - Gather and review user feedback to improve service quality Reporting & Metrics - Track and report on service desk KPIs - Prepare operational reports for IT leadership and stakeholders Process Improvement & ITSM - Implement and improve ITIL-based service management processes - Maintain and optimize ticketing and knowledge management systems - Identify automation opportunities to improve efficiency Technology & Vendor Coordination - Collaborate with internal IT teams and third-party vendors to resolve issues - Assist with onboarding new technologies and support processes - Ensure proper asset tracking and support documentation MINIMUM QUALIFICATIONS Candidates must meet one of the following criteria: 1. A master's degree in computer science plus three years of progressively responsible full-time IT experience (including applications development, systems development, data communications, networking, database administration, data processing, or user services). At least 18 months must be in an administrative, managerial, executive, or supervisory capacity. 2. A baccalaureate degree plus four years of progressively responsible full-time IT experience as described above. 3. A four-year high school diploma (or equivalent) plus six years of progressively responsible full-time IT experience as described above. 4. A satisfactory combination of education and experience equivalent to options 1, 2, or 3. All candidates must have at least a high school diploma and three years of relevant experience, including 18 months in an administrative, managerial, executive, or supervisory role. PREFERRED SKILLS - Experience managing hybrid or remote support teams - Knowledge of Microsoft 365, Active Directory, networking, endpoint management, and cybersecurity fundamentals - Experience with SLA management and KPI reporting - ITIL Foundation certification SPECIAL REQUIREMENTS - Eligibility: Open only to current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager or those reachable on the civil service list for that title. - Application Requirement: Applicants must clearly indicate their current permanent Civil Service title and/or their score and list number on the open competitive list for Computer Systems Manager on their resume and cover letter. - Exam May Be Required - 55-a Program: Open to qualified persons with disabilities eligible for the 55-a Program. Indicate intent at the top of resume and cover letter. - Residency: New York City residency is not required. SELECTION PROCESS - Standard city hiring processes apply. - Submission of a resume is not a guarantee of an interview. HOW TO APPLY - Apply via the city jobs portal using Job ID 785030 - Application deadline: Posted until 09/06/2026 EMPLOYMENT DETAILS - Department: BIST-Service Desk, Office of the Comptroller - Location: Manhattan, NY (1 Centre St.) - Type: Full-Time - Experience Level: Manager - Job Level: M2 - Number of Positions: 1 - Benefits: Eligible for Public Service Loan Forgiveness (PSLF) and state repayment assistance programs.

ABOUT THE ROLE The Product Services and Technical Portfolio Project Manager serves as a primary department-facing advisor for the Office of Innovation & Technology (OIT) at the City of Philadelphia. This role is responsible for understanding business needs, documenting operational challenges, recommending available technology services, and coordinating solution delivery through OIT’s approved platforms. The position acts as a liaison between city departments and OIT technical teams, translating business needs into clear requirements, tracking requests through completion, and ensuring departments receive responsive and professional support. KEY RESPONSIBILITIES - Serve as the primary relationship contact for assigned departments - Conduct recurring check-ins to understand current needs, future priorities, and operational challenges - Lead discovery sessions to identify business needs, process challenges, manual workflows, and reporting needs - Document current-state processes and desired future-state outcomes - Use the OIT service catalog to identify available services and validate options to avoid duplicative technology - Help departments understand low-code, CRM, workflow automation, dashboard, reporting, and AI-assisted technology options - Coordinate with Technical Specialists, service owners, cybersecurity, and data governance teams to validate platform fit - Track requests from initial discovery through recommendation, approval, implementation, testing, launch, and post-implementation review - Identify opportunities to streamline department operations and recommend process improvements - Maintain accurate records of department meetings, needs assessments, solution recommendations, and implementation status MINIMUM QUALIFICATIONS 1. Strong relationship management and customer service skills 2. Ability to communicate effectively with both technical and non-technical stakeholders 3. Ability to understand department operations and translate business needs into clear requirements 4. Knowledge of IT service delivery, service catalogs, business analysis, workflow improvement, and technology enablement 5. Functional knowledge of low-code, CRM, workflow automation, dashboard, reporting, and business application platforms 6. Ability to gather platform-neutral business requirements before recommending a specific tool 7. Ability to explain technology options clearly to non-technical department users 8. Understanding of basic technology governance, data sensitivity, security, user access, and supportability considerations 9. Strong facilitation, interviewing, writing, documentation, and follow-up skills 10. Ability to manage multiple department relationships and competing priorities (Note: Preferred experience includes business relationship management, IT service delivery, project coordination, and experience with tools like Quickbase, Microsoft Power Platform, Salesforce, or ServiceNow) SPECIAL REQUIREMENTS - Must become a resident of the City of Philadelphia within six months of hire - Vaccinations are no longer required for new employees in non-medical, non-emergency, or non-patient-facing positions SELECTION PROCESS - Applications are evaluated based on experience, education, and transferable skillsets - Applications will not be considered without a cover letter - The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information, or domestic or sexual violence victim status HOW TO APPLY 1. Submit a complete application through the designated portal 2. Attach a current resume 3. Attach a cover letter (mandatory for consideration) EMPLOYMENT DETAILS - Employer: City of Philadelphia, Office of Innovation & Technology (OIT) - Job Type: Full-time - Benefits: Comprehensive health coverage for employees and eligible dependents, paid vacation, sick leave, and holidays, generous retirement savings options, Public Service Loan Forgiveness Program qualification, and a 25% tuition discount program for City employees (and sometimes spouses/dependents) in partnership with area colleges and universities

ABOUT THE ROLE Salem State University seeks a collaborative scholar with expertise in GeoAI (Geospatial Artificial Intelligence) for a temporary, full-time role beginning in Fall 2027. The successful candidate will study climate science, climate resilience, and spatial data science to address pressing socio-environmental challenges. This role involves teaching, advising, scholarship, and contributing to the continuous improvement of the department and university in a collegial and collaborative environment. KEY RESPONSIBILITIES - Perform duties in accordance with the MSCA contract, including teaching, advising, scholarship, and service - Teach a standard load of 12 credit hours per semester - Develop an undergraduate GeoAI course to support majors and minors entering the workforce - Mentor students in applied geospatial research and professional settings - Support an inclusive learning environment and work effectively with students from varied backgrounds MINIMUM QUALIFICATIONS - PhD in Geography or a related field - Demonstrated experience teaching undergraduate weather and climate courses or closely related physical geography courses - Demonstrated experience applying machine learning or AI methods to environmental, climate, or geospatial datasets SPECIAL REQUIREMENTS - Position is temporary and subject to available funding; renewal in future academic years is possible but not guaranteed - Must be able to work onsite with on-campus, in-person responsibilities (not eligible for hybrid work schedule) - Employment is contingent upon a completed background and CORI check satisfactory to the university - This position is not eligible for H1B visa sponsorship - Salem State University does not partner with or accept candidates from outside staffing agencies SELECTION PROCESS - Review of submitted application materials (CV, cover letter, unofficial transcripts) - Completed background and CORI check HOW TO APPLY - DO NOT APPLY ON MASSCAREERS. Applications submitted on MassCareers will not be considered. - Apply online exclusively on the Salem State Career site. - Attach a CV, cover letter, and unofficial transcripts to the application. - For ADA accommodation requests, email eo-hr@salemstate.edu. EMPLOYMENT DETAILS - Location: 352 Lafayette St, Salem, MA, United States - Agency: Salem State College (Salem State University) - Job Type: Full-time, Day Shift, Temporary - Number of Openings: 1 - Start Date: Fall 2027 - Work Schedule: Onsite, in-person responsibilities only (No hybrid eligibility) - The university is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA), considering all qualified candidates without regard to protected characteristics.

ABOUT THE ROLE The Associate Systems Engineer is a technical role responsible for supporting, monitoring, documenting, troubleshooting, and improving systems used by the Philadelphia Department of Prisons. This position is intended for a motivated IT professional who wants to grow in systems engineering, scripting, task automation, and infrastructure operations. The engineer will work with senior technical staff to support Microsoft Windows Server environments, application platforms, and automation scripts. The role may also involve the thoughtful use of AI tools to support research, code exploration, and workflow efficiency. KEY RESPONSIBILITIES - Monitor and support departmental systems, applications, scheduled jobs, reports, interfaces, and automation processes - Troubleshoot technical issues related to Windows servers, applications, user access, network connectivity, and scripts - Review system health, job status, log files, alerts, and dashboards to identify issues and recommend next steps - Support scheduled scripts, task automation, data imports and exports, and system integrations - Assist with developing, maintaining, testing, and documenting automation scripts using PowerShell, Python, or batch scripting - Support routine system administration tasks in Windows Server environments, including service checks, event logs, and file permissions - Assist with account access, group membership, and role-based access control in Active Directory - Create, update, and maintain technical documentation, standard operating procedures, and troubleshooting guides - Provide technical support to MIS staff, help desk, business users, vendors, and other City technology teams - Escalate complex issues to senior staff while clearly documenting symptoms, troubleshooting steps, and business impact MINIMUM QUALIFICATIONS 1. Recent graduates in STEM, technical certificates, military technical training, or equivalent experience in information technology, computer science, information systems, cybersecurity, data analytics, or a related field. 2. Professional experience in IT support, systems administration, desktop support, help desk escalation, application support, scripting, task automation, or infrastructure support. 3. Experience troubleshooting technical issues in a professional, academic, military, internship, lab, homelab, or self-directed learning environment. SPECIAL REQUIREMENTS - Demonstrated interest in systems engineering, scripting, task automation, infrastructure support, cloud, DevOps, monitoring, cybersecurity, or application support - Knowledge or experience in Microsoft Windows operating systems, Windows Server administration, PowerShell, Python, batch scripting, and Active Directory concepts - Knowledge of basic networking concepts, including IP addressing, DNS, DHCP, ports, firewalls, and connectivity troubleshooting - Experience or interest in using AI-assisted tools to support scripting, documentation, or problem-solving is a plus - Must be a city of Philadelphia resident within six months of hire SELECTION PROCESS 1. Application Review: Evaluation of the submitted application and mandatory cover letter to ensure minimum qualifications are met. 2. Interview and Assessment: Standard City of Philadelphia hiring procedures to assess technical, troubleshooting, and systems engineering skills. HOW TO APPLY 1. Submit a completed application through the official City of Philadelphia careers portal. 2. Include a cover letter, as applications without one will be considered incomplete. 3. Ensure all relevant technical experience and qualifications are clearly detailed in your application materials. EMPLOYMENT DETAILS - Employer: City of Philadelphia, Office of Innovation & Technology - Residency Requirement: Must be a city of Philadelphia resident within six months of hire - Benefits: Public Service Loan Forgiveness qualified employer, 25% tuition discount program, comprehensive health coverage, paid vacation, sick leave, holidays, and generous retirement savings options - Equal Employment Opportunity: The City of Philadelphia is an Equal Opportunity Employer