AI Literacy: The Missing Piece in Government Innovation
AI Literacy as a Leadership Competency
AI literacy is the first real step toward incorporating artificial intelligence into government organizations because leaders cannot responsibly manage a workforce that uses AI if they do not understand how it works, what it can and cannot do, and where it can fail. Without this foundation, decisions about tools, policies, and workflows are driven more by vendors and early adopters than by public purpose and accountable leadership. When leaders and staff share a basic fluency in AI, the government can harness the technology to support the mission, protect citizens, and reinforce democratic values.
Artificial intelligence has moved quickly from abstract concept to everyday reality across the public sector, with agencies piloting tools that summarize reports, draft correspondence, and analyze large datasets. That pace of change often tempts organizations to implement technologies first and figure out governance later, but this approach is backwards. For government, AI must start with literacy: a shared understanding of what AI is, how it operates at a high level, and what it means for mission, accountability, and public trust. Literacy does not require every public employee to write code, but it does require sufficient knowledge to ask good questions, recognize risks, and make informed decisions about when and how AI should be used.
Ethics and Public Trust
Ethical awareness is inseparable from AI literacy in government because public institutions carry a special obligation to act fairly, transparently, and in ways that respect rights. When officials understand how data choices, model design, and training processes can introduce bias, they are better equipped to prevent harms and ensure that automated systems do not disproportionately disadvantage certain communities. Literacy helps staff translate broad principles such as fairness and accountability into concrete practices, such as documenting data sources, setting up human review, and defining clear appeal mechanisms for AI-informed decisions.
Without that understanding, ethical oversight can easily become a superficial checkbox exercise or be outsourced entirely to vendors who do not bear the same public accountability. AI-literate leaders, by contrast, know to ask whose interests a model serves, which groups might be underrepresented in the data, and how to monitor systems for drift or unintended consequences over time. This capacity to interrogate AI use builds public trust, because citizens can see that technology is being deployed with deliberate care rather than blind enthusiasm.
Cybersecurity and Shared Vigilance
Cybersecurity risks expand as agencies adopt AI systems that rely on large datasets, cloud infrastructure, and integrations with existing platforms. Threat actors can target not only traditional networks but also the AI models themselves, attempting to poison training data, manipulate inputs, or exploit weaknesses in how AI tools connect to other systems. A workforce with at least basic AI literacy is better positioned to notice anomalies, follow secure practices, and support specialized security teams in identifying and responding to threats.
When employees understand the difference between training data and live data, or between a predictive model and a generative system, they can more quickly recognize when something looks off and escalate concerns. Cyber professionals remain the technical experts, but they depend on an organizational culture that does not mystify users with the tools they use. AI literacy, therefore, becomes part of a broader culture of shared vigilance, reducing the risk that seemingly minor mistakes in how tools are used will open the door to significant breaches or data exposures.
Workplace Culture and Employee Confidence
Introducing AI into government workplaces without a foundation of literacy can unsettle staff and weaken morale. Employees may fear that automation is a path to job cuts, or they may overestimate the capabilities of AI and assume its outputs are always right. Both fear and overconfidence undermine effective use of technology, leading either to resistance and underuse or to blind reliance on tools that still require human judgment and oversight.
AI literacy helps shift workplace culture toward seeing AI as a tool that augments rather than replaces public servants. When employees understand what AI does well, where it is fragile, and how it fits into the overall workflow, they can more easily envision how it might relieve repetitive tasks and free time for higher-value work such as complex analysis, community engagement, and problem-solving. This shared understanding also enables productive conversations between managers and staff about expectations: how AI may be used, how outputs should be checked, and how performance will be evaluated in roles that involve automated tools.
Third-Party Access and Data Stewardship
Governments rarely build AI systems alone and typically rely on vendors, consultants, and platform providers to deliver AI-enabled services. This reliance really highlights the importance of AI literacy, as it shapes how agencies negotiate contracts, set guardrails, and oversee ongoing performance. Leaders who understand basic AI concepts can ask sharper questions about data ownership, model transparency, and accountability for errors, rather than accepting generic assurances that a system is accurate or secure.
AI-literate officials are more likely to insist on clear terms for who controls models and data, how models can be audited, and what recourse exists if an AI-driven decision harms citizens or fails to meet legal standards. They can better balance the benefits of leveraging outside expertise with the government’s responsibility to steward public data and maintain institutional independence. Without that literacy, agencies risk drifting into vendor dependency in which core capabilities and knowledge live outside government, making it harder to adapt, change providers, or enforce ethical and security expectations.
Building an AI-Literate Public Workforce
Developing AI literacy across government requires a deliberate strategy rather than one-off workshops. Foundational learning should give all employees a practical grasp of what AI is, common types of models, typical failure modes, and the kinds of tasks where AI can reasonably assist. For senior leaders, more targeted development is needed in strategy, risk, procurement, ethics, and oversight to connect AI decisions to the agency's mission and legal obligations. Programs such as “AI 101” for public officials and tailored training for specific roles demonstrate how this can be done at scale.
Agencies can embed AI literacy into real work by forming cross-functional teams that include technologists, policy experts, frontline staff, and legal counsel to design and evaluate pilot projects together. As they collaborate on actual use cases, participants gain hands-on experience that deepens their understanding and shapes practical guidelines for future deployments. Updating ethical codes, cybersecurity policies, and data governance frameworks to explicitly address AI helps ensure that literacy is not just conceptual but tied to daily practices, documentation, and accountability structures.
Why Literacy Must Come First
When governments treat AI literacy as a prerequisite to adoption rather than a side activity, the quality of their decisions and deployments improves across ethics, cybersecurity, workplace culture, and vendor management. Agencies move from chasing tools because they are new or fashionable to clearly defining problems, examining whether AI is the right fit, and designing safeguards from the start. Leaders can credibly review AI-enabled work, ask how tools were used, and require that human judgment remain central where stakes are high.
AI literacy is therefore not a luxury; it is the first real step toward incorporating AI into government organizations in a way that is sustainable, secure, and publicly accountable. Public leaders cannot manage a workforce that uses AI every day if they themselves remain in the dark about how it operates. By investing in a broad, practical understanding before and during adoption, governments position themselves not only to use AI but to govern with it responsibly, ensuring that technology strengthens rather than weakens the institutions and communities they serve.
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ABOUT THE ROLE Pierce County is seeking a dedicated Chief Information Security and Emerging Technology Officer to lead the county's cybersecurity strategy, governance, and risk management. This role involves developing and leading an enterprise-wide cybersecurity program, guiding the secure adoption of AI and emerging technologies, and translating complex security risks into clear business terms. The ideal candidate will foster a growth mindset, champion continuous improvement, ensure equity and inclusion, and streamline processes to strengthen public trust and enable effective government. KEY RESPONSIBILITIES - Develop and lead an enterprise-wide cybersecurity program, including strategy, policies, governance, multi-year roadmaps, and high-performing teams. - Guide the secure adoption of AI, automation, autonomous systems, citizen development, quantum computing, and other emerging technologies while balancing innovation and risk. - Translate complex security risks into clear business terms to advise executives and build trust across departments. - Engage technical experts and vendors, and challenge decisions when necessary to ensure security and compliance. - Foster a growth mindset, continuous improvement, and data-driven decision-making within the organization. - Ensure equity and inclusion in all facets of work and collaboration across large, diverse work environments. - Develop policies and guidelines, turning ideas into action and championing streamlined processes to create positive change. MINIMUM QUALIFICATIONS - Bachelor’s degree in computer science, information technology, cybersecurity, or a closely related field. - Seven years of progressively responsible information security experience. - Three years in a management, supervisory, or security program leadership capacity. - Additional education or experience that clearly indicates the ability to perform essential functions may substitute on a year-for-year basis. SPECIAL REQUIREMENTS - Must not require employment visa sponsorship, as Pierce County is unable to sponsor or take over sponsorship at this time. - Preferred: Experience serving as a CISO, deputy CISO, or equivalent senior information security leader in a public-sector organization. - Preferred: Experience establishing or maturing an enterprise information security program using the NIST Cybersecurity Framework and CIS Critical Security Controls. - Preferred: Experience with government regulatory and compliance environments such as CJIS, HIPAA, IRS Publication 1075, and PCI DSS. - Preferred: Experience designing cloud security architecture and leading secure migration of on-premises infrastructure to public cloud environments (Zero Trust, SIEM, vulnerability management, incident response). - Preferred: Experience establishing governance for the secure use of artificial intelligence, including AI risk assessment. - Preferred: Experience supervising technical staff, including in represented (union) environments. - Preferred: Professional security certification (e.g., CISSP, CISM) or equivalent demonstrated experience. SELECTION PROCESS - Applications will be evaluated based on the provided resume and cover letter. - Additional education or experience may substitute for minimum qualifications on a year-for-year basis. - Candidates must clearly demonstrate the ability to perform the essential functions of the position. HOW TO APPLY - Submit a complete application through the designated Pierce County portal. - A resume and a cover letter are strictly required for consideration. - Ensure application materials detail your ability to fulfill the requirements and align with Pierce County's Forward Together mission and values. EMPLOYMENT DETAILS - Location: Pierce County, WA (1501 Market Street, Suite 410, Tacoma, Washington, 98402) - Job Type: Regular - Other - Job Number: 26-00917 - Department: Finance & Enterprise Services - Division: IT-Administration - Opening Date: 08/28/2026 - Closing Date: 9/11/2026 11:59 PM Pacific
ABOUT THE ROLE The King County Department of Information Technology (KCIT) is seeking a Senior GIS Engineer to join the award-winning King County GIS Center. This role involves leading a major modernization effort to migrate and re-engineer GIS applications, services, and data platforms into cloud-based environments. The position focuses on transforming legacy systems, streamlining workflows, and improving reliability and scalability to advance data-driven decision-making and innovative public service delivery. KEY RESPONSIBILITIES - Build, maintain, and enhance enterprise GIS data systems and automated workflows - Acquire, process, and maintain spatial datasets used across County programs - Apply AI tools and techniques to improve spatial analysis and data processing - Monitor GIS platforms to ensure secure, reliable, and high-performing operations - Provide technical guidance and responsive support to King County staff and partners - Develop and maintain scripts and automation (Python, ArcPy, or equivalent) for data processing, quality control, and platform operations - Design and implement cloud-native spatial data pipelines - Contribute to the migration of on-premise GIS resources to the cloud, including SQL Server geodatabases, ETL workflows, and legacy systems - Develop, plan, and implement AI standards and practical AI use cases within GIS platforms - Provide quality assurance, quality control, and user acceptance testing - Administer county-wide platforms such as ArcGIS Enterprise, ArcGIS Server, and geodatabases - Coordinate enterprise-level GIS services, policies, standards, and procedures with other County professionals MINIMUM QUALIFICATIONS - 5 years or more of increasingly responsible professional experience in a GIS technological data platform - Advanced knowledge of GIS software and platforms: ArcGIS Pro and extensions, ArcGIS Enterprise, ArcGIS Online - Advanced knowledge of geodatabase and relational database platforms (e.g., Azure SQL, SQL Server, PostgreSQL) - Advanced knowledge in complex spatial data management, system administration, spatial ETL processes with custom Python and/or FME, and infrastructure migrations to cloud environments - Experience using AI-assisted development tools (e.g., Claude Code, GitHub Copilot) to write, review, refactor, and maintain application code and scripts - Advanced experience in both raster and vector processing from source data to product - Advanced programming knowledge developing cross-platform, multi-function, interactive applications, and data integrations for end-users SPECIAL REQUIREMENTS - Hybrid work model with the primary onsite location at King Street Center, Seattle, WA - Must reside in Washington state within a reasonable distance to the King County worksite - Must maintain a home workspace with a reliable internet connection for remote work - Participation in the After-Hours Support (AHS) team on a 24x7, 7-day rotation (Monday-Sunday) - FLSA Exempt status (not eligible for overtime pay) - Ability to troubleshoot issues, track, resolve, and document system problems requiring a broad understanding of complex systems SELECTION PROCESS - Evaluation of the online application, employment history, resume, and cover letter - Assessment of the candidate's ability to fulfill the requirements based on the details provided in the application materials HOW TO APPLY - Complete the online application, including employment history going back at least seven years (or more to include all relevant experience) - Attach a resume including all relevant experience - Attach a cover letter detailing how you are an excellent fit for this position - For accommodations or questions, contact Angelia Remolana at aremolana@kingcounty.gov - Closing Date: 9/21/2026 11:59 PM Pacific EMPLOYMENT DETAILS - Location: King Street Center - 201 S Jackson St, Seattle, WA - Department: KCIT - Information Technology - Division: Engineering Division - Job Number: 2026-27874 - Job Type: Career Service (Exec), Full Time - Union: PROTEC17 - Information Technology - Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (alternative work schedules may be considered by management)
ABOUT THE ROLE Reporting to the Manager of Information Security Programs within the Security Technology and Programs Department, this role plays a key part in adopting and maturing the agency's Information Security Program. The specialist will own policy, training, risk, and governance frameworks, partnering with Departmental Information Security Officers to ensure consistent implementation. Additionally, the role involves researching, developing, and managing an Artificial Intelligence security program for the Office of the Chief Security Officer across a large, complex, and operationally intensive environment. KEY RESPONSIBILITIES - Build and mature the Information Security Program through strong governance, automation, and continuous improvement - Elevate Information Security awareness and strengthen relationships with Departmental Information Security Officers and Security Information Managers - Review agency presentations, drawings, and documents to ensure protected information is not exposed before external distribution - Develop agency-wide training for the Information Security Handbook - Manage AI and cybersecurity risks by anticipating threats, assessing controls, and driving practical mitigations - Evaluate and pilot emerging technologies alongside agency innovation initiatives - Assist with Insider Risk, SAFETY Act applications, security governance, and business continuity programs MINIMUM QUALIFICATIONS - Bachelor's degree in Criminal Justice, Technology, Law, Public Administration, Cybersecurity, or a related field - At least 3 years of experience in information security, technology, risk management, or program management - Demonstrated experience in information security, risk analysis, or security governance within a large or complex organization - Demonstrated experience collaborating with diverse technical, operational, and external stakeholders - Strong ownership mindset, proactive problem-solving skills, and the ability to drive initiatives across multiple departments SPECIAL REQUIREMENTS - Must undergo and clear a background investigation conducted by the Port Authority Police Department - Remote work is permitted a maximum of one day per week; regular in-office or team collaboration days are required based on business needs - Location flexibility: Can be based in New York or New Jersey depending on the selected candidate's preference SELECTION PROCESS - Initial phone interview for qualified candidates - In-depth interview(s) and/or assessment(s) - Conditional job offer followed by a mandatory background check HOW TO APPLY - Submit a resume through the official Port Authority of New York and New Jersey careers portal by clicking the "Apply Now" button - Only applicants under consideration will be contacted EMPLOYMENT DETAILS - Job ID: 64371 - Department: Security Technology & Programs - Employer: Port Authority of New York and New Jersey - Work Location: Jersey City, NJ (or New York, based on candidate preference) - Telework: Hybrid (Maximum one day per week remote) - Job Type: Full-Time
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