Shelter Security Guards, Homeless Services Center

ABOUT THE ROLE The City of Portland is seeking Shelter Security Guards to ensure the security and safe operations of the Homeless Services Center. This role involves providing assistance to some of the city's most vulnerable residents while building a strong foundation for a career in social services. Guards work in a mission-driven environment, directly impacting the lives of the unhoused community by maintaining a safe and welcoming facility. KEY RESPONSIBILITIES - Greet facility guests and monitor and authorize the entrance and departure of shelter guests and employees. - Perform scheduled and random searches during check-in, open hours, and by staff request. - Address guest and staff safety concerns and assist shelter staff and emergency personnel with incident response. - Complete regular shelter checks, perform perimeter checks, and maintain the shelter grounds. - Collaborate with staff and supervisors to complete regular shelter reports. - Attend monthly staff meetings and required training sessions. - Respond to client incidents and perform related work as required. MINIMUM QUALIFICATIONS - High school diploma or equivalent, or any equivalent combination of education, experience, and relevant training. - Previous experience working in security or another closely related field. - Working knowledge of security methods and techniques. - Basic computer skills. - Excellent oral communication and customer service skills. - Ability to work as a member of a three-person team without on-site supervision. SPECIAL REQUIREMENTS - Ability to remain calm during disturbances or other stressful situations and assist people in crisis. - Ability to establish and maintain effective working relationships with consumers, case managers, social workers, public officials, and community contacts. - Ability to work awake overnight shifts if the schedule requires. - Evidence of a positive attitude that supports the goals of the City. - Ability and willingness to utilize available translation services to serve clients with limited or no English proficiency. - Must submit to an annual TB screening. SELECTION PROCESS - Applications are reviewed on a rolling basis and accepted until the position is filled. - Candidates will be evaluated on their security experience, crisis management skills, and ability to work with diverse populations. - Offers of employment are strictly contingent upon the completion of a satisfactory criminal background check. HOW TO APPLY 1. Prepare your application and resume highlighting your relevant security, customer service, or social services experience. 2. Submit your application through the City of Portland's official online employment portal. 3. For questions or assistance with the application process, email Human Resources at jobs@portlandmaine.gov. 4. Alternatively, call the Human Resources department at 207-874-8624 for guidance. EMPLOYMENT DETAILS - Employer: City of Portland - Department: Health & Human Services Department - Social Services Division - Homeless Services Center - Job Family: Social Services - Group: CEBA (Grade 10) - Posting Type: Internal and External - Schedule: 37.5 hour work-week, typically three days a week. Available shifts include Wednesday-Friday 7PM-8AM, Thursday-Saturday 7PM-8AM, Thursday-Saturday 7AM-8PM, and Sunday-Tuesday 7AM-8PM. - Benefits: Free employee health insurance (with wellness incentives), 13 paid holidays, sick, vacation, and personal leave, life, dental, vision, and income protection insurances, choice of retirement plans including a pension, use of City recreation facilities, fitness reimbursement, and professional development discounts. - Equal Opportunity Employer: Yes