Senior Family Service Specialist/Master Family Service Specialist

ABOUT THE ROLE Incumbents provide and coordinate professional case management services to children, youth, adults, and families experiencing abuse, neglect, dependency, or crisis. The role involves conducting assessments, child abuse investigations, and ongoing case management. Work is performed independently in offices, homes, and community settings, requiring statewide travel and responsiveness to urgent situations. This role is part of a career ladder progressing from entry-level to Senior and Master Family Service Specialist. KEY RESPONSIBILITIES - Advocate for the health, safety, and welfare of clients and their families. - Interview clients and professionals to gather background information and identify problems and resources. - Determine eligibility for various social service programs. - Develop and implement service and treatment plans in collaboration with clients. - Conduct individual and family counseling sessions. - Assess progress toward goals and make recommendations for discharge, placement, or guardianship. - Prepare social histories, progress reports, and court documents. - Enforce court orders, attend hearings, and present progress reports. - Intervene in crisis situations, potentially coordinating with law enforcement or physically restraining clients. MINIMUM QUALIFICATIONS For Senior Family Service Specialist: 1. Two years of professional health or human service experience; OR an Associate's degree plus one year of experience; OR a Bachelor's degree or higher. 2. Six months of experience in health or human services focusing on family safety, welfare, and crisis resolution. 3. One year of case management experience assessing, planning, and monitoring services. For Master Family Service Specialist: 1. Three years of professional health or human service experience; OR an Associate's degree plus two years of experience; OR a Bachelor's degree or higher. 2. One year of experience in health or human services focusing on family safety, welfare, and crisis resolution. 3. Two years of case management experience. SPECIAL REQUIREMENTS - Must possess a valid driver's license for statewide travel, including night and adverse weather driving. - Must pass pre-employment drug testing. - Must pass a satisfactory criminal background check. - Must be legally authorized to work in the United States (E-Verify). - Ability to work outside standard hours and respond to time-sensitive, urgent situations. SELECTION PROCESS Applications and supplemental questionnaires are evaluated based on education, training, and experience. Complete and accurate information is essential. All future correspondence regarding the application will be sent via email. HOW TO APPLY Submit an application and supplemental questionnaire online at StateJobs.Delaware.gov. Use the questionnaire to select specific locations for consideration. EMPLOYMENT DETAILS - Locations: New Castle County (Churchman) and Kent/Sussex Counties (Barratt, Robbins, Adams, Pyle, Shipley, Milford Riverwalk). - Shifts: 1st (8:00 am to 4:30 pm), 2nd (3:30 pm to 12:00 am), 3rd (11:30 pm to 8:00 am), and Weekend (11:15 pm Friday to 11:45 pm Sunday). - Weekend shift is 30 hours per week plus 5 weekday hours, requiring work on all State holidays. - Position is union-represented and covered by a collective bargaining agreement. - Must attend Statewide New Employee Orientation on the first day. - Comprehensive state benefits package included.