The Cities That Win: Culture, Not Code, Drives Innovation in Public Infrastructure

ABOUT THE ROLE Seattle City Light is seeking a Director of Engineering & Technology Operations (ETO) to provide strategic and operational engineering leadership for the utility. This executive role oversees approximately 240 staff across multiple engineering teams, including Distribution Systems, Hydro Generation, Substation, Transmission, and Network. The Director ensures the security, availability, and reliability of electrical infrastructure while leading capital program planning, budget management, and the development of engineering standards. Reporting to the Engineering and Project Delivery Officer, this position plays a critical role in responding to market changes, electrification efforts, and grid modernization. KEY RESPONSIBILITIES - Provide strategic leadership for engineering teams supporting electric infrastructure design, maintenance, and operations - Lead changes to work processes related to increased electrification and strategic infrastructure expansion - Consult with senior management to develop engineering solutions for complex business problems - Ensure a strong safety culture within engineering teams - Support emergency engineering work for critical infrastructure and shift team priorities as needed - Provide strategic input to ensure project objectives and resources are optimized - Oversee long-term staffing plans, succession planning, and staff development - Present engineering workplans, policy modifications, and updates to the Executive Team - Collaborate with other business units to determine engineering solutions, plan budgets, and prioritize resources - Build strategic relationships between engineering staff and internal divisions, as well as external industry peers - Maintain knowledge of state-of-the-art technology, including grid edge, automation, and Distributed Energy Resources - Manage relationships with vendors, consultants, constructors, and technology partners - Develop and oversee engineering standards to ensure functionality and integration MINIMUM QUALIFICATIONS Experience: - Minimum of fifteen (15) years of experience in Engineering - Minimum of eight (8) years of significant management experience with progressively responsible leadership and project management assignments - Demonstrated experience with electric utility systems - Proficient knowledge of utility T&D and Generation automation technology, Smart Grid concepts, and structure - Knowledge of emerging utility and public infrastructure issues and their social, economic, and political impacts - Working knowledge of Project Management processes and experience managing project budgets - Demonstrated knowledge of managing a large Capital Improvement Program (CIP) and O&M budget - Strong ability to lead and manage change, with excellent written and verbal communication skills - Experience creating and delivering public presentations to various constituents Education: - Bachelor’s degree in engineering or a related field (or equivalent combination of education, training, and experience) Licenses and Certifications: - Current valid state-issued driver’s license from any U.S. state (must obtain WA state license within 30 days of hire if out-of-state) SPECIAL REQUIREMENTS - Participation in the Emergency Response Program is required; employees are assigned roles to support emergency operations - Must be able to work within a union environment with multiple collective bargaining agreements - Ability to administer labor contracts fairly and consistently - Subject to background check, including criminal history and driving history review SELECTION PROCESS - Submission of online application including cover letter and current resume - Verification of credentials and completion of background check (criminal and driving history) - Applicants will be provided an opportunity to explain or correct background information per Seattle’s Fair Chance Employment Ordinance HOW TO APPLY Apply online through the City of Seattle careers portal. Applications must include: - A cover letter clearly describing how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications - A current resume detailing educational and professional work experience Incomplete applications may not be considered. EMPLOYMENT DETAILS Location: Seattle Municipal Tower, 700 5th Ave., Seattle, WA Department: Seattle City Light Job Type: Civil Service Exempt, Regular, Full-time Job Number: 2026-00879 Opening Date: July 06, 2026 Closing Date: July 28, 2026 at 4:00 PM Pacific Benefits: Comprehensive package including vacation, holiday, sick leave, medical, dental, vision, life, and long-term disability insurance Equal Opportunity Employer: Yes

ABOUT THE ROLE Welcome to the City of Baltimore. This role offers the reward of a fulfilling career in a vibrant, diverse atmosphere. The position involves providing technical support to customers for personal computers and network system infrastructure equipment. Responsibilities include testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware. The role also involves responding to helpdesk requests. While the work may involve leading and training less experienced IT Specialists, it does not involve full supervisory duties. The City offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans, along with wellness programs, support groups, and workshops. KEY RESPONSIBILITIES - Provide technical support for personal computers and network system infrastructure equipment - Test, update, and maintain mainframe client servers and microcomputer software and hardware - Respond to helpdesk requests - Lead and train less experienced IT Specialists (without full supervisory responsibilities) - Install, repair, and troubleshoot network programs, hardware, and systems - Develop database queries and generate reports - Design complex systems consisting of programs, procedures, and forms - Schedule and perform preventative and corrective maintenance procedures - Write detailed technical reports and analyses - Develop systems software and testing procedures - Apply logic to analyze and solve technology problems MINIMUM QUALIFICATIONS Education: Bachelor's degree in science from an accredited college or university. Experience: Four years of related specialty IT experience. Examples include system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integration. Equivalency: An equivalent combination of relevant education and experience is accepted. Licenses/Certificates: Advanced technical credentials such as Project Management Professional (PMP) or Certified Information Security Manager (CISM) are preferred. SPECIAL REQUIREMENTS - Applicants must authorize the release of criminal conviction information if under final consideration. - All selected persons, including current City employees, must complete a mandatory six-month probation. - Education must be obtained from an accredited institution. Credentials obtained outside the US must be evaluated for US equivalency via agencies listed at www.naces.org. - Knowledge of cartographic map design, accuracy of presentation, layout, and design is required. - Ability to establish effective working relationships with vendors, management, technical co-workers, and system users. SELECTION PROCESS - Candidates indicating minimum qualifications on their applications will be placed on the eligible list without further examination. - Training and experience will be evaluated for appropriateness and quantity based on the application. - Qualified candidates will not be listed in rank order. - The examination consists of a rating of education, training, and experience as presented in the application. - Applicants may be required to complete supplemental questions to examine specific Knowledge, Skills, and Abilities. - Complete and accurate information is essential; vagueness or omission may prevent consideration. - Successful applicants will be placed on the employment certified eligible list for at least six months. HOW TO APPLY - Submit your application no later than 12:00 AM on the closing date (July 23, 2026). - Contact Recruiter: Ayomide Arodoye, Recruitment and Talent Acquisition Specialist II, via email at Ayomide.Arodoye@baltimorecity.gov. - For questions regarding the application process, contact the Department of Human Resources Office of Recruitment at (410) 396-3860, 711 (TTY), or visit 7 E. Redwood Street, 16th Floor, Baltimore, MD 21202. - Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach accommodation requests to the application. EMPLOYMENT DETAILS - Location: 401 E Fayette St, Baltimore, MD - Job Requisition ID: R0018232 - Application End Date: July 23, 2026 - Eligibility: Qualified candidates will be considered for vacancies as they arise for a period of at least six months. - Equal Opportunity Employer: The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by law.

ABOUT THE ROLE The Facilities Manager is responsible for managing all aspects of facilities service at the Boston Public Library, including preventative maintenance, reactive maintenance, systems improvements, and emergency repairs. This role provides direct oversight of trades, contract workers, custodial staff, and third-party service providers to ensure the interior and exterior of buildings are maintained to Library standards. The position involves planning and executing energy efficiency programs, ensuring all systems are well maintained, and supporting a welcoming, clean, and efficient environment in conjunction with Library management and other city departments. KEY RESPONSIBILITIES - Oversee day-to-day operations of facilities staff, ensuring effective delivery of custodial, general maintenance, and MEP services - Manage service contracts cost-effectively, including performance and financial reviews, conducting RFPs, and verifying invoicing against contract pricing - Develop and implement methods of procedure, reports, schedules, and standard operating procedures for efficiency, compliance, and safety - Improve and implement preventative maintenance programs to extend property asset lifespan and minimize service disruptions - Respond quickly to emergencies with decisive actions to correct issues, mitigate risks, and protect personnel - Create and improve key performance indicator frameworks for data-driven decision-making and report on facility management objectives and cost savings - Ensure appropriate record-keeping for all Library facility work and coordinate with senior staff and City of Boston on resource deployment - Manage performance, coaching, and development of team members through HR processes and disciplinary actions MINIMUM QUALIFICATIONS - At least five years of full-time experience at the level of Facilities Manager in commercial real estate - Substitutions allowed: - Graduation from a recognized technical/vocational high school course (carpentry, electro-mechanical technology, electrical wiring, maintenance, masonry, painting, plumbing, power mechanics, sheet metal, or steam engineering) may substitute for up to one year of experience - Certificate from a two-year non-degree technical school program (architectural drafting, civil construction, or electronic maintenance technology) may substitute for up to one year of experience - Associate’s degree in architectural drafting, construction/building technology, plant management, civil/electrical engineering technology, or electrical power engineering technology may substitute for up to one year of experience - Bachelor’s or higher degree in architectural, civil, electrical, or mechanical engineering may substitute for up to two years of experience - No substitution allowed for more than two years of required experience - Understanding of complex interconnected building systems including HVAC, BMS, Electrical Systems, Lighting Controls, Elevators, Fire Protection, Plumbing, and Facilities Management Technology - Strong management and leadership skills with experience in people and performance management - Demonstrated working knowledge of federal, state, and local laws/regulations applicable to the Boston Public Library (OSHA, NFPA, etc.) - Demonstrated working knowledge of automated work order and building management systems - Current Massachusetts driver’s license required - Ability to respond to emergency calls during off-hours - Demonstrated ability to manage a large number of employees - Knowledge of Microsoft Office Suite SPECIAL REQUIREMENTS - Boston Residency Required - Must be able to respond to emergency calls during off-hours - OSHA 10 Certificate preferred - CFM, FMA industry certifications preferred; other Engineering, Business, or technical training/certification is a plus - Project management experience preferred - Language skills preferred - Experience with process improvement and change management preferred - Ability to develop and conduct training programs including equipment instruction SELECTION PROCESS - The City of Boston is an Equal Opportunity Employer committed to diversity and inclusion - Qualified applicants will be considered regardless of protected categories including sex, race, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, military/veteran status, or other protected category HOW TO APPLY - Apply through the official job posting link - Contact Email: adavis@bpl.org - Ensure application highlights relevant facilities management experience, education substitutions if applicable, and required qualifications EMPLOYMENT DETAILS - Employer: City of Boston - Department: Boston Public Library - Req ID: 2026-32002 - Position Type: Regular Full-Time - Location: BPL Buildings, Boston, MA - Union/Salary Plan/Grade: Non-Union/PM-6 - Hours per week: 35 - Posting End Date: 12/4/2026

ABOUT THE ROLE The Boston Public Library is seeking a Facilities Manager to manage all aspects of facilities service, including preventative and reactive maintenance, systems improvements, and emergency repairs. This position provides direct oversight of trades, contract workers, custodial staff, and third-party service providers. The manager ensures the interior and exterior of library buildings are maintained to high standards, supporting a welcoming, clean, and efficient environment. Responsibilities include planning and executing energy efficiency programs, ensuring systems are well-maintained, and serving as a liaison with City departments and regulatory bodies. KEY RESPONSIBILITIES - Oversee day-to-day operations of facilities staff, ensuring effective delivery of custodial, general maintenance, and MEP services - Manage service contracts cost-effectively, including performance and financial reviews, conducting RFPs, and verifying invoicing against contract pricing - Develop and implement methods of procedure, reports, schedules, and standard operating procedures for efficiency, compliance, safety, and effective operations - Improve and implement preventative maintenance programs to extend property asset lifespan and minimize service disruptions - Respond quickly to emergencies with decisive actions to correct issues, mitigate risks, protect personnel, and minimize operational disruptions - Create and improve comprehensive key performance indicator frameworks for data-driven decision-making; collect, analyze, and report on facilities data - Ensure appropriate record-keeping for all Library facility work and collaborate with senior staff and City departments on resource deployment - Manage performance, coaching, and development of team members through established HR processes MINIMUM QUALIFICATIONS - At least five (5) years of full-time experience at the level of Facilities Manager in commercial real estate - Substitutions for experience: - Graduation from a recognized technical/vocational high school course (carpentry, electro-mechanical technology, electrical wiring, maintenance, masonry, painting, plumbing, power mechanics, sheet metal, or steam engineering) may substitute for a maximum of one (1) year - A certificate from a two-year non-degree-granting technical school program (architectural drafting, civil construction, or electronic maintenance technology) may substitute for a maximum of one (1) year - An associate’s degree in architectural drafting, construction/building technology, plant management, civil/electrical engineering technology, or electrical power engineering technology may substitute for a maximum of one (1) year - A bachelor’s or higher degree in architectural, civil, electrical, or mechanical engineering may substitute for a maximum of two (2) years - No substitution allowed for more than two (2) years of the required experience - Understanding of complex interconnected building systems (HVAC, BMS, Electrical, Lighting Controls, Elevators, Fire Protection, Plumbing, Facilities Management Technology) - Strong management and leadership skills with experience in people and performance management - Experience creating a positive environment that values employee contributions and ensures accountability - Project management experience is preferred - Facilities management experience encompassing both preventative and reactive maintenance - Language skills are preferred - Experience with process improvement and change management - Ability to communicate complex information effectively - Ability to manage resources through planning, priority setting, HR, financial, and technical management - Working knowledge of federal, state, and local laws/regulations applicable to the Library (OSHA, NFPA, etc.) - Working knowledge of automated work order and building management systems - Must have and maintain a current Massachusetts driver’s license SPECIAL REQUIREMENTS - BOSTON RESIDENCY REQUIRED - Must be able to respond to emergency calls during off-hours SELECTION PROCESS - Application review based on submitted electronic application - Candidates must demonstrate relevant experience and education in the application sections HOW TO APPLY Apply online through the City of Boston careers portal. Ensure all relevant experience and education details are included in the application sections. Contact Email: adavis@bpl.org EMPLOYMENT DETAILS Employer: City of Boston Department: Boston Public Library Location: BPL Buildings, Boston, MA Job Type: Regular Full-Time Union/Salary Plan/Grade: Non-Union/PM-6 Hours per week: 35 Req ID: 2026-32002 Posting End Date: 12/4/2026

ABOUT THE ROLE The Department of Social Services (DSS), comprising the Human Resources Administration (HRA) and the Department of Homeless Services (DHS), is recruiting for an IT Infrastructure Engineer to function as a VMware and Windows Infrastructure Administrator within Information Technology Services (ITS). This role supports the technology infrastructure that enables DSS to fight poverty, provide essential benefits, and address homelessness. The administrator will perform complex technical work supporting the design, implementation, and administration of enterprise VMware, Microsoft Windows Server, and cloud-based infrastructure environments. The position involves leading infrastructure initiatives, providing technical guidance, and ensuring the availability, performance, and scalability of critical IT services. KEY RESPONSIBILITIES - Perform complex technical and project work supporting the design, implementation, administration, and continuous improvement of enterprise VMware, Microsoft Windows Server, and cloud-based infrastructure environments - Apply specialized expertise in virtualization, systems administration, cloud technologies, infrastructure security, and project delivery to support agency business objectives - Improve operational resiliency and ensure the availability, performance, and scalability of critical information technology services - Lead infrastructure initiatives, provide technical guidance to staff, and develop recommendations regarding technology investments, architecture, and operational best practices - Design, implement, configure, and administer enterprise VMware virtualization environments, including VMware ESXi and vCenter - Deploy, configure, and support cloud-based infrastructure services utilizing Amazon Web Services technologies, including EC2, VPC, S3, Route 53, Load Balancers, and RDS - Monitor, maintain, and optimize infrastructure performance, availability, security, and capacity - Perform system monitoring, patch management, upgrades, vulnerability remediation, and preventive maintenance activities MINIMUM QUALIFICATIONS Option 1: - A baccalaureate degree from an accredited college in computer science, engineering, or a related field - Four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, or complex IT infrastructure engineering Option 2: - A baccalaureate degree from an accredited college - Eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, or complex IT infrastructure engineering Option 3: - Education and/or experience which is equivalent to Option 1 or 2 above Preferred Skills: - Expertise in VMware ESXi and vCenter, Microsoft Windows Server, Active Directory, and Group Policy administration - Skilled in designing, deploying, and managing AWS cloud environments, including EC2, VPC, S3, Route 53, Elastic Load Balancing, and Relational Database Services - Strong background in infrastructure security, vulnerability management, disaster recovery, and business continuity planning - Extensive experience in server virtualization, performance monitoring, capacity planning, patch management, and system upgrades - Proven ability to lead technical projects, optimize system reliability and scalability, and deliver secure, high-performing IT environments SPECIAL REQUIREMENTS - New York City Residency is not required for this position - Hours/Shift: 9:00 AM - 5:00 PM SELECTION PROCESS - No Exam Required EMPLOYMENT DETAILS - Employer: NYC Department of Social Services (DSS) / Human Resources Administration (HRA) - Department: Management Information System-NM / Information Technology Services (ITS) - Location: Brooklyn, NY - Job Type: Full-Time - Benefits Include: - Eligibility for federal/state loan forgiveness and repayment assistance programs - Equal Opportunity Employer: Committed to diversity and providing reasonable accommodations

ABOUT THE ROLE This is a full-time, exempt position within the City Engineering Department of Cheyenne, Wyoming. The Engineering Manager reports to the City Engineer or Deputy Engineer. The role involves supervising technical reviews of plans and specifications, designing engineering projects, enforcing city codes and regulations, and providing administrative support to the City Engineer and Public Works Director. The position requires a blend of technical engineering expertise, project management, and staff supervision. KEY RESPONSIBILITIES - Develop detailed plans for new designs, products, and processes through research and development initiatives. - Determine equipment, staff, and training needs for the department. - Participate in the development and administration of the engineering budget, including forecasting funds for staffing, equipment, materials, and supplies. - Approve expenditures and implement necessary budgetary adjustments. - Hire, supervise, and train staff, specifically managing workload and time within the Development Program. - Review engineering plans for development projects, including plats, site plans, and vacation requests, and provide recommendations. - Coordinate with other departments to optimize project review timelines and deliverables. - Take responsible charge of the design and construction of Capital Improvement Plan projects, managing both consultants and internal staff. - Maintain contact with engineers and agents for private and public coordination efforts, including urban design and construction aspects. - Monitor program compliance with laws, rules, and regulations related to engineering services. - Provide staff support to the City Engineer and serve as acting City Engineer in their absence. - Participate on various boards, commissions, and committees. - Prepare and present staff reports and correspondence. - Represent the Engineering Department to other city departments, elected officials, and outside agencies. MINIMUM QUALIFICATIONS - Bachelor’s degree in civil engineering or a closely related field. - Greater than five (5) years of professional Civil or Municipal Engineering experience. - At least one (1) year of experience in a supervisory or managerial capacity. SPECIAL REQUIREMENTS - Wyoming Professional Engineer (PE) certification is required, or the ability to obtain it through reciprocity from another state within six months of hiring. - Possession of, or the ability to obtain, an appropriate and valid driver’s license. - Physical capability to maintain effective audio-visual discrimination for observation and communication. - Ability to perform physical tasks such as walking, standing, kneeling, repeated bending, sitting for prolonged periods, and lifting up to 30 pounds. - Mental capacity to make sound decisions and demonstrate intellectual capabilities. - Ability to work in an office environment using computers and office equipment, as well as outdoors in potentially adverse weather conditions. - Willingness to travel to neighborhoods and proposed development sites throughout the City of Cheyenne. SELECTION PROCESS Information regarding the specific selection process steps (such as interviews or testing) is not detailed in the provided text. Candidates should be prepared for standard municipal hiring procedures which typically include application review, interviews, and reference checks. HOW TO APPLY Application instructions are not explicitly detailed in the provided text. Interested candidates should likely apply through the City of Cheyenne’s official human resources portal or contact the Municipal Building at 1 Municipal Building, Cheyenne, WY 82001 for specific application procedures. EMPLOYMENT DETAILS - Position Type: Full Time - Classification: Exempt - Department: City Engineering - Location: Municipal Building, Cheyenne, WY 82001 - Benefits: The City of Cheyenne offers health, dental, vision, life insurance, and pension benefits to full-time employees.

ABOUT THE ROLE The Town of Westborough seeks energetic, team-oriented individuals for the full-time position of Assistant Town Engineer within the Public Works department. The ideal candidate is a problem solver who offers innovative ideas and is an effective communicator. This role involves the formal review of project plans, preparation of bidding documents, and development of engineering estimates for various public works projects. KEY RESPONSIBILITIES - Formal review of project plans and specifications - Preparation of documents for competitive bidding - Development of engineering estimates associated with: - Roadway improvements - Water and sewer system design and maintenance - Stormwater management MINIMUM QUALIFICATIONS - Bachelor’s degree in engineering - At least five years of work experience in the design of and/or construction of public works projects - Registration as a Massachusetts Professional Engineer OR Massachusetts Professional Land Surveyor (Required) - Valid driver’s license SPECIAL REQUIREMENTS - Must be able to work effectively in a team-oriented environment - Strong problem-solving and communication skills required HOW TO APPLY Submit the following documents in a single PDF via email: - Resume - Cover letter Email Address: jobs@westboroughma.gov Subject Line: Assistant Town Engineer Applicant For a complete job description, visit the Human Resources website. EMPLOYMENT DETAILS - Community: Westborough, MA - Region: Central MA - Position Type: Full-time - Operational Area: Public Works - Status: Position open until filled

ABOUT THE ROLE The New York City Department of Environmental Protection (DEP) is seeking a Computer Associate for the Security Engineering Unit within the Bureau of Police & Security. This position is located at the DEP Office in Valhalla, NY. The role involves working with engineers, electricians, computer staff, and contractors to perform security system and computer setup, troubleshooting, and maintenance. The selected candidate will provide technical support for computers and security systems to end users across New York City boroughs and upstate watershed areas. Responsibilities include basic administration of CCTV and access control systems, participating in security system planning, rollout of newly integrated locations, and system testing. The position requires same-day travel to multiple locations within nine upstate New York counties and the NYC boroughs. Experience with MS SQL Server administration, Transact-SQL, electronic access control/intrusion detection systems, CCTV, or general electronics is considered a plus. KEY RESPONSIBILITIES - Perform security system and computer setup, troubleshooting, and maintenance - Collaborate with engineers, electricians, computer staff, and contractors in office and field settings - Interact with internal IT organization regarding security system issues - Provide technical support for computers and security systems to end users at various locations - Perform basic administration of CCTV and access control systems - Participate in security system planning and rollout of newly integrated locations - Participate in system testing - Travel to multiple locations within nine upstate NY counties and NYC boroughs on the same day MINIMUM QUALIFICATIONS Candidates must meet one of the following criteria: - Option 1: A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field, plus one year of satisfactory full-time computer software experience in areas such as computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development, and design - Option 2: A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in Option 1 - Option 3: Education and/or experience equivalent to Option 1 or 2. College education may substitute for up to two years of required experience in Option 2 (60 semester credits equals one year of experience). Additionally, 24 semester credits in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school, may substitute for one year of experience. All candidates must have at least a four-year high school diploma and at least one year of satisfactory full-time experience as described in Option 1 SPECIAL REQUIREMENTS - Exam may be required - Same-day travel to multiple locations within nine upstate NY counties and NYC boroughs is required - Eligibility for the 55-a Program for qualified persons with disabilities (indicate interest at the top of resume and cover letter) - New York City residency is not required for this position SELECTION PROCESS - An exam may be required as part of the selection process HOW TO APPLY - Submit application through the designated channel for the DEP Computer Associate (Software) position (Reference ID: 13631) - For 55-a Program consideration, indicate eligibility at the top of your resume and cover letter EMPLOYMENT DETAILS - Full-Time position - Department: Dept Of Environment Protection - Location: Outside NYC (Valhalla, NY) - Posted Date: 06/30/2026 - The City of New York is an inclusive equal opportunity employer committed to diversity and providing a work environment free from discrimination and harassment - Employees may be eligible for federal loan forgiveness programs (Public Service Loan Forgiveness) and state repayment assistance programs