Skepticism Is Data: Why the Loudest Doubter in the Room Is Your Best AI Consultant
Picture the scene. A new director walks into a public works meeting with a slick vendor demo, a stack of AI dashboards, and the phrase "digital transformation" ready to launch. Around the table, arms fold. Someone stirs coffee a little too loudly. The most senior engineer, thirty years on the job, finally speaks: "We tried something like this in 2011. It's still sitting in a closet." Everyone nods. The demo ends. Nothing changes.
If that scene made you wince, you already understand the real problem with integrating advanced technologies into infrastructure. The algorithms are not the hard part. The people are.
The tech is the easy part
The technical case has stopped being controversial. California's grid operator is piloting an AI tool to help manage outages, the first system of its kind in North America. Las Vegas used AI-powered traffic analytics to cut wrong-way driving by more than 90 percent and save roughly a million dollars a year. Digital twin systems paired with machine learning have delivered a 30 percent drop in maintenance costs and reduced fault detection from fifteen days to three. These are not futuristic numbers. They are receipts. The more interesting question is why so many programs still stall inside city hall.
The 30 percent problem
Fifteen years of McKinsey research shows that only about 30 percent of major change programs succeed, and the leading causes of failure are employee resistance and management behaviors that do not support the desired change. Not the wrong vendor. The humans, and the leaders who forgot to bring them along. Prosci's benchmarking puts a finer point on it: projects with excellent change management meet or exceed objectives 93 percent of the time, while those with poor change management hit their targets just 15 percent of the time. The single biggest predictor of success, decade after decade, has been active and visible executive sponsorship. Your calendar is your change strategy.
Skepticism is data, not opposition
Expect pushback. Then respect it. A 2025 MissionSquare study of state and local employees found only 28 percent had received any AI training from their employer, and their top concerns were data privacy, reliability of AI outputs, and cost. A global KPMG study found 54 percent of people are wary of trusting AI systems. Deloitte notes a specific quirk in government: leaders are often more nervous than their own workforce. So when a veteran engineer folds their arms at your demo, they are not being difficult. They are surfacing risk you would otherwise miss. Metabolize that instinct into requirements, guardrails, and training plans.
Shared ownership beats slick specs
Run your needs assessment as a listening tour, not a checklist. Bring field crews, dispatchers, finance, and community liaisons into the room before you talk to a single vendor. Ask what breaks most often, what workaround they are quietly running, and what would actually save them time on a Tuesday afternoon. McKinsey found that programs which invited employees to shape the transformation were five times more likely to succeed than top-down efforts, and those with clear metrics were seven times more likely to succeed.
Culture is the operating system
You can install any software on top of a broken culture, and the culture will win. Celebrate the near misses, so when a predictive flag saves a lift station on a holiday weekend, that story gets told at the next all-hands. Budget for learning the way you budget for hardware, because Deloitte reports that 62 percent of employees rate their organization's AI training as average or poor. Make it safe to say "I don't know," or staff will simply shadow-use consumer AI on their phones instead.
Community feedback is a loop, not a survey
Residents are stakeholders too, and increasingly literate about what AI can and cannot do. Build feedback like a sensor network. Multiple channels, redundant paths, quick refresh cycles. Publish plain-language summaries of what your systems do and do not do. When residents flag something surprising, treat it the way maintenance treats a pressure anomaly in a water main: as early warning, not noise.
Money and privacy, the boring things that decide everything
Two objections surface within ninety seconds of any pitch. Cost is the first. The answer is rarely one big check. It is a stacked approach of federal and state grants, public-private partnerships, and phased rollouts that let a pilot earn its next dollar. Privacy is the second. Establish a data governance framework before you touch a live system, train every staff member who touches it, and publish your rules in language a resident could explain at a barbecue.
A word for the newcomer
If you are early in your career, do not wait to be handed authority. The people who shape transformations are rarely the loudest. They are the ones who ask the second question, volunteer for the pilot, and quietly become the person the director calls when a dashboard breaks. Change management is a career accelerant hiding in plain sight.
The ball is in your hands
This week, pick one system in your organization that everyone quietly agrees is fragile. Talk to the three people who know it best. Ask them what a smarter version would look like, and what would have to be true for them to trust it. Write down what they say. That single conversation is worth more than any vendor demo held later. The technology is ready. The evidence is in. The only question left is whether you are willing to lead in a way people will actually follow.
References
Aiken, Carolyn, and Scott Keller. "How Do I Implement Complex Change at Scale?" McKinsey and Company. https://www.mckinsey.com/~/media/mckinsey/dotcom/client_service/public%20sector/pdfs/how_do_i_implement_complex_change_at_scale.pdf.
Deloitte Insights. 2025 Government Trends. 2025. https://www.deloitte.com/us/en/insights/industry/government-public-sector-services/government-trends/2025.html.
Eggers, William, Joshua Knight, and Mahesh Kelkar. "Delivering on the Promise of AI in Government." Deloitte Insights, June 3, 2025. https://www.deloitte.com/us/en/insights/industry/government-public-sector-services/government-trends/2025/scaling-ai-in-government.html.
Eggers, William, Joshua Knight, and Kellie Nuttall. "Tailored AI Training for Government." Deloitte Insights, May 5, 2026. https://www.deloitte.com/us/en/insights/industry/government-public-sector-services/tailored-ai-training-for-government.html.
Intelligent Transportation Systems Joint Program Office. "AI-Based Traffic Management Pilot Program Implemented Near Las Vegas Contributed to a 17 Percent Reduction in Primary Crashes." U.S. Department of Transportation, September 25, 2025. https://www.itskrs.its.dot.gov/2020-b01507.
Keller, Scott, and Bill Schaninger. "Losing from Day One: Why Even Successful Transformations Fall Short." McKinsey and Company, December 7, 2021. https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/successful-transformations.
KPMG International and University of Melbourne. Trust, Attitudes and Use of Artificial Intelligence: A Global Study 2025. April 2025. https://kpmg.com/us/en/media/news/trust-in-ai-2025.html.
MissionSquare Research Institute. Artificial Intelligence in the State and Local Government Workforce. May 2025. https://research.missionsq.org/content/media/document/2025/5/Artificial_Intelligence_StateLocalEmployees.pdf.
NTT DATA. "City of Las Vegas Client Story." Accessed July 20, 2026. https://us.nttdata.com/en/case-studies/city-of-las-vegas-client-story.
O'Donnell, James. "California Is Set to Become the First US State to Manage Power Outages with AI." MIT Technology Review, July 14, 2025. https://www.technologyreview.com/2025/07/14/1120027/california-set-to-manage-power-outages-with-ai/.
Prosci. "Best Practices in Change Management." 2024. https://www.prosci.com/resources/articles/change-management-best-practices.
Yusuf, M., and R. Prasetyo. "AI-Driven Digital Twin Systems for Predictive Maintenance." Civil Engineering Science and Technology, 2025. https://cest.stekom.ac.id/index.php/cest/article/download/5/9.
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ABOUT THE ROLE Under direction, this position performs a variety of peace officer duties in the protection of life and property for the City of Burbank. Officers patrol assigned areas, enforce laws, conduct investigations, and respond to emergency and non-emergency calls to maintain law and order and ensure public safety. KEY RESPONSIBILITIES - Patrol assigned areas by foot, bicycle, motorcycle, or vehicle to prevent and detect criminal activity. - Enforce local ordinances, State, and Federal laws, including traffic safety laws. - Respond to calls relating to the protection of life and property, traffic incidents, and hazardous situations. - Conduct preliminary and follow-up investigations of criminal incidents, deaths, accidents, and disturbances. - Interview victims, complainants, and witnesses; interrogate suspects; and make arrests. - Collect, preserve, and maintain evidence and found property. - Serve warrants and subpoenas, and testify and present evidence in court. - Maintain required proficiency with firearms and other authorized police equipment. - Operate emergency vehicles in compliance with all laws and regulations under all weather conditions. - Attend and successfully complete required training courses and physical training. MINIMUM QUALIFICATIONS - High school diploma or equivalent. - Must meet one of the following education and training criteria: - Graduation from a California POST-certified law enforcement academy, with a graduation date no more than one year from the application date (Certificate of Completion must be submitted). - Currently employed in good standing with a California law enforcement agency as a sworn police officer (lateral). - Currently or previously employed as a sworn police officer within the last three years and eligible for re-hire (lateral). Out-of-state officers must complete the POST Basic Course waiver process and submit a waiver letter with the application. SPECIAL REQUIREMENTS - Must be at least 21 years of age at the time of appointment. - Must be a United States citizen or a permanent resident alien who is eligible for and has applied for citizenship by the filing deadline (citizenship must be attained within three years or employment will be terminated). - Must be of good moral character with no felony convictions. - Must be physically fit and successfully complete a required medical examination, including a psychological suitability examination. - Must possess a valid California Class C driver's license or equivalent at the time of appointment. - Candidates may be required to reside within a one-hour commute to work (this requirement is imposed six months after completing the initial probationary period). - Candidates who withdraw, fail to appear, or fail any part of the testing process are subject to a 90-day waiting period for re-application. SELECTION PROCESS 1. Minimum Qualification Screening. 2. Physical Agility Test (scheduled for Saturday, August 29, 2026 at 9:00 AM for those who pass the minimum qualification phase). 3. Medical and psychological suitability examination. HOW TO APPLY 1. Submit an employment application to the City of Burbank. 2. Attach the Certificate of Completion from a California POST-certified academy (if applicable) or a POST waiver letter (for out-of-state lateral applicants) with the employment application. EMPLOYMENT DETAILS - Employer: City of Burbank - Department: Police Department - Job Type: Full-Time - Job Number: 260651P1-8 - Location: Burbank, CA - Opening Date: 06/19/2026 - Closing Date: Not specified
ABOUT THE ROLE The Fire Department of the City of New York (FDNY), Bureau of Fire Prevention, is seeking a full-time Chief Plan Examiner to join the Fire Alarm Plan Examination Unit. Reporting to the Deputy Director, this role involves overseeing a team of Plan Examiners, managing plan assignments, and reviewing complex fire alarm system plans for compliance with the New York City Building Code and Fire Code. The position requires strong supervisory skills, technical expertise in fire alarm systems, and the ability to manage unit efficiency, backlogs, and statistics. This role is critical to ensuring life safety through rigorous plan review and industry coordination. KEY RESPONSIBILITIES - Oversee a team of Plan Examiners and conduct plan assignments. - Review complex plans submitted for compliance with NYC Building Code and Fire Code. - Review document submissions for fire alarm installation approvals and withdrawals from the industry or expediters. - Review professionally certified submissions for required documentation. - Attend technical and construction meetings to record highlights and provide follow-up as requested. - Monitor and track wait times, backlogs, and plan examination statistics; report progress. - Re-assign plans based on backlogs and staff leaves. - Manage plan examiners’ time usage and efficiency. - Schedule monthly and quarterly meetings to keep staff updated on industry matters and code updates. MINIMUM QUALIFICATIONS Candidates must meet the requirements for Assignment Level II, which includes meeting Level I requirements plus additional experience. Level I Requirements: One year of full-time satisfactory experience in supervising employees performing project management work (planning, administering, managing, coordinating, or expediting engineering/architectural/landscape architectural projects) OR supervising a construction project with a value of $1,000,000 or more, AND one of the following: - Option 1: A baccalaureate degree in engineering, engineering technology, architecture, landscape architecture, architectural technology, construction, construction management, construction technology, sustainable design, urban planning, urban studies, city planning, transportation planning, business administration, or public administration, plus one year of full-time satisfactory experience in project management work. - Option 2: A high school diploma (or equivalent) plus five years of experience as described above. - Option 3: A high school diploma (or equivalent) plus any combination of college education and/or experience to equal five years. One year of experience credit is given for each 30 semester credits in relevant fields, a Master’s degree in relevant fields, a Juris Doctor degree, or a valid NYS license as a Professional Engineer, Registered Architect, or Registered Landscape Architect. Note: Primarily design-based experience is not acceptable. Note: This position is ONLY open to candidates serving permanently in the civil service Associate Project Manager title or who appear on the civil service list for Exam #3110 and are reachable. Candidates must include the exam number and their list number at the top of their resume. SPECIAL REQUIREMENTS - Preferred skills include excellent knowledge of life safety systems, NFPA codes, Rules of the City of New York (RCNY), Administrative Code, fire alarm plan review processes, and fire alarm installation practices. - Proficiency in Accela software and other data tracking programs is required. - Strong verbal communication skills for interacting with employees and the public. - Previous supervisory experience is highly preferred. - This position is open to qualified persons with a disability eligible for the 55-a Program. Interested candidates must indicate this at the top of their resume and cover letter. SELECTION PROCESS An exam may be required. This is a Competitive-1 title classification. Eligibility is restricted to those already on the civil service list for Exam #3110 or currently holding the permanent civil service title of Associate Project Manager. HOW TO APPLY - Submit an application through the official portal. - Resume Requirement: Candidates must include the exam number (#3110) and their list number at the top of their resume. - Job ID: 784175 - Posting ends: September 7, 2026 EMPLOYMENT DETAILS - Location: Brooklyn, NY (9 Metrotech Center) - Schedule: Full-Time - Residency: NYC residency is NOT required for this position. - Benefits: Potential eligibility for Public Service Loan Forgiveness (PSLF) and state repayment assistance programs. - Equal Opportunity Employer: The City of New York is committed to diversity and inclusion.
ABOUT THE ROLE The Airport Police Officer is a sworn peace officer authorized to carry a firearm. This role involves enforcing federal and state regulations, City of Los Angeles ordinances, and security, traffic, and safety rules at Los Angeles World Airports. Officers engage in law enforcement activities including uniformed foot, vehicle, motorcycle, and bicycle patrol, as well as plainclothes assignments. Responsibilities include making arrests, writing reports, and providing information to the public regarding department locations and operations. KEY RESPONSIBILITIES - Enforce federal/state regulations, city ordinances, and airport security/traffic/safety rules. - Conduct law enforcement activities via foot, vehicle, motorcycle, bicycle, and plainclothes patrols. - Perform arrests and complete detailed report writing. - Provide information to the public regarding airport operations and department services. - Maintain high standards of physical fitness and health to perform demanding duties. - Complete comprehensive training programs including basic police recruit school and field training. MINIMUM QUALIFICATIONS - Age: At least 20 years old at time of application; 21 years old by police academy graduation. - Education: Graduation from a U.S. high school, GED, equivalent from a U.S. institution, or California High School Proficiency Examination (CHSPE) certificate. A two or four-year college degree from an accredited U.S. or foreign institution may substitute for high school requirements. - U.S. Degrees: Must attach copy of diploma or transcripts at time of filing. Institution must be accredited by a City of Los Angeles recognized agency. - Foreign High School Diplomas: Not accepted. - Foreign College Degrees: Must attach a credential evaluation report from NACES or AICE member at time of filing. - Work Authorization: Legally authorized to work in the United States under federal law. - Driver’s License: Valid Class C driver’s license issued by California DMV required at time of appointment. No more than two moving violations/at-fault accidents or major moving violation convictions in the last 36 months. SPECIAL REQUIREMENTS - Application Process: Must complete two separate applications: 1. Public Safety On-line application at myPD.joinlapd.com (select “Airport”). 2. Government Jobs application via Police Officer (2214) posting, selecting “Airport” in supplemental questionnaire. - Supplemental Questionnaire: Must complete the entry-level Peace Officer Supplemental Questionnaire at time of filing. Failure to do so results in disqualification. - Documentation: Must attach qualifying U.S. high school diploma/transcripts or foreign credential evaluation report BEFORE finalizing submission. Cannot attach after submission. - Drug Screening: Required prior to appointment and during employment due to Safety Sensitive designation. History of illegal drug use may result in disqualification. - Grooming/Appearance: Must comply with LAPD Manual Section 605, Airport Police Manual Chapter 6, and LA Port Police Policy Manual Section 1044 (including tattoo policies). - Background Investigation: Includes Personal History Statement, fingerprinting, interviews, record checks, and polygraph examination. Felony convictions or misdemeanor domestic violence convictions result in disqualification. SELECTION PROCESS Open Competitive Basis. 1. Multiple-Choice Test (Qualifying): Evaluates spelling, reading, vocabulary, clarity. Passing score does not expire. Waivers available for certain POST/National Testing Network scores. 2. Physical Abilities Test (PAT) (Qualifying): Includes sit-ups, 300-meter sprint, push-ups, and 1.5-mile run. Passing valid for 12 months. Failure to attempt any event results in automatic fail. 3. Interview (100% Weight): Evaluates competencies such as problem-solving and communication. Determines rank on eligible list. Passing score expires after 12 months. HOW TO APPLY Apply via two portals: 1. myPD.joinlapd.com (Select “Airport” in Application Type). 2. governmentjobs.com/careers/lacity (Search for Police Officer 2214, select “Airport” in supplemental questionnaire). Ensure all required documents (diplomas, transcripts, evaluation reports, waiver proofs) are attached before submitting. Job Number: 3225 O 2026/06/26 Opening Date: 06/26/2026 Closing Date: Continuous EMPLOYMENT DETAILS - Department: Airports (Los Angeles World Airports) - Location: City of Los Angeles, CA - Type: Full-Time - Benefits: Annual paid vacations, holidays, medical and dental plans, sick leave, retirement system. Benefit coverage commences approximately six weeks after appointment. - Equal Opportunity: The City of Los Angeles does not discriminate on basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, disability, etc. Reasonable accommodations available for disabilities.