Emotional Discipline in Leadership: Balancing Empathy with Control

Imagine a work situation where emotions begin to rise. Picture a heated team meeting drifting off course, or a moment when you need to deliver tough feedback to a colleague or subordinate who flinches at every word. In these moments, it is easy to feel the urge to react quickly, letting a sharp tone or impatience take over. Instead, consider what happens when you pause, steady your breath, and choose your response thoughtfully. You listen actively, reflecting back what you hear b...