Chief Digital Officer

ABOUT THE ROLE The Chief Digital Officer is an executive leadership role responsible for setting and executing the City-County's enterprise digital strategy. This role ensures that technology systems, digital experience, workforce capability, and enterprise applications work in harmony to deliver modern, equitable, accessible, and secure services to residents, businesses, visitors, and internal users. The CDO serves as the primary champion for technology, establishing digital standards, guiding portfolio investment decisions, and driving modernization through defined decision rights and a mature policy lifecycle. KEY RESPONSIBILITIES - Develop, refine, and execute the City-County Digital Strategy aligned to IT and Cybersecurity Strategies. - Guide development of enterprise architecture governance structures and direct technical standards, processes, and procedures. - Provide executive direction and oversight of enterprise applications strategy, operations, and lifecycle management. - Direct City-County digital experience strategy and oversee service quality measurement and customer satisfaction benchmarks. - Provide executive direction for enterprise technology training programs and champion digital literacy and continuous technical learning. - Collaborate with the Office of the CIO, Operations, Cybersecurity Services, Administration and Finance, and agency executive teams. - Provide executive leadership and guidance to direct reports, including the Application Services Manager, Enterprise Experience Manager, and Technology Training Manager. - Oversee contract strategy, vendor management frameworks, and managed service provider performance dashboards at a strategic level. MINIMUM QUALIFICATIONS - Bachelor's degree in computer science, Information Systems, or a related field, or equivalent work experience. - Minimum of eight years of IT work experience, including architecture design and deployment, change management, and/or systems lifecycle management. - Three years of leadership experience in managing enterprise technology solutions. - Excellent communication and interpersonal skills with the ability to present complex technical concepts in a non-technical fashion. - Superior organizational, time, and project management skills with the ability to manage conflicting priorities independently. SPECIAL REQUIREMENTS - Master's degree preferred. - Senior level certifications such as ITIL, Prosci Certification, and/or PMP certification preferred. - Demonstrated leadership in public-sector digital accessibility and data governance preferred. - Must be able to work in an office setting, sit at a desk for the majority of the day, and perform light lifting (5-10 pounds). - After-hours incident support and escalation is expected. - Position is eligible for partial hybrid work. SELECTION PROCESS - All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. - Candidates will be evaluated based on their qualifications, leadership experience, and alignment with the City-County's digital strategy and public service goals. HOW TO APPLY - Applications should be submitted through the official City of Indianapolis and Marion County employment portal or as directed by the Information Services Agency. EMPLOYMENT DETAILS - Location: City County Building, Indianapolis, IN - Job Type: Full Time - Job Number: 10013 - Department: Information Services Agency - Opening Date: 09/08/2026 - Closing Date: 12/7/2026 11:59 PM Eastern - Employer: City of Indianapolis and Marion County - Address: 200 E. Washington Street, CCB 1501, Indianapolis, Indiana, 46204