Network Team Supervisor (IT Service Management and Operations Supervisor) - (260004PR)

About The Role The Network Team Supervisor leads the strategy, operations, and continuous improvement of MassDOT’s enterprise network infrastructure environment. This role oversees the implementation, support, security, and lifecycle management of core networking technologies across on-premises and cloud environments. The Supervisor manages a team of engineers and administrators to ensure reliability, performance, availability, security, compliance, and disaster recovery readiness. This position drives operational excellence through automation, standardization, and proactive service management while serving as a technical lead for small to mid-sized infrastructure projects. Key Responsibilities - Lead day-to-day operations of the enterprise network infrastructure team supporting switches, routers, firewalls, load balancers, and related technologies - Establish operational priorities, allocate resources, and manage workloads to align with organizational goals - Provide leadership, coaching, mentoring, and professional development to technical staff - Foster a collaborative, accountable, and customer-focused team culture promoting knowledge sharing and cross-training - Ensure compliance with MassDOT and EOTSS cybersecurity, operational, and governance standards - Oversee vulnerability remediation, patch management, audit response activities, and regulatory compliance initiatives - Develop and enforce network security standards, policies, and operational procedures - Ensure network infrastructure is monitored, documented, backed up, and recoverable per business continuity requirements - Implement monitoring, alerting, automation, and configuration management solutions to improve efficiency - Track, analyze, and report on operational metrics, service availability, and SLA performance - Manage relationships with network service providers and vendors - Lead incident response and escalation management to minimize downtime and service disruption - Identify modernization opportunities through automation, cloud integration, and process optimization - Collaborate with cybersecurity, cloud, systems, application, and vendor teams to resolve complex technical issues - Develop and review network architecture designs, implementation plans, technical standards, and documentation - Serve as project manager or technical lead for small to mid-sized projects including planning, execution, and risk management - Participate in budgeting, forecasting, vendor coordination, and strategic technology planning - Provide 24x7 operational leadership support for critical infrastructure incidents and emergency response as needed - Perform hands-on administration of network equipment when necessary Minimum Qualifications - At least three years of full-time or equivalent part-time professional experience in IT service management operations - Substitutions: Associate’s degree substitutes for one year; Bachelor’s degree substitutes for two years; Master’s degree substitutes for all required experience - All applications must be submitted online through MassCareers - Current MassDOT employees must use their internal MassCareers account Special Requirements - Preferred experience with cloud networking and infrastructure technologies including AWS - Preferred experience with network automation and Infrastructure as Code (IaC) tools - Familiarity with zero trust architecture, SD-WAN, and modern network security frameworks - ITIL certification or equivalent IT service management experience preferred - Relevant industry certifications such as CCNP, Fortinet NSE, or AWS preferred - Potentially eligible for a hybrid work schedule - Must be available for 24x7 operational leadership support during critical incidents Selection Process First consideration will be given to applicants who apply within the first 14 days. The requisition remains open until filled. Applicants must submit a complete, accurate, and current resume/application via MassCareers to determine if minimum entrance requirements are met. For questions regarding the posting, email talentacquisition@dot.state.ma.us. For general inquiries, call HR at 857-368-4722. For disability-related accommodations, contact ADA Coordinator Lucy Bayard at 857-274-1935 or Diversity Officer Derrick Mann at 857-368-8541. How To Apply Submit a complete application and resume online through MassCareers. Current MassDOT employees must apply via their internal MassCareers account. Applications are reviewed to verify minimum entrance requirements. Employment Details - Agency: Massachusetts Department of Transportation - Official Title: IT Service Mgmt & Ops Supv - Primary Location: 10 Park Plaza, Boston, Massachusetts - Schedule: Full-time, Day Shift - Bargaining Unit: DOT - Number of Openings: 1 - Confidential: No - Equal Opportunity/Affirmative Action Employer encouraging females, minorities, veterans, and persons with disabilities to apply